Eureka Customer Service HELPLINE 1-800-282-2886
14
Problem solving
Make sure vacuum is turned off and power cord is unplugged.
!
N O T I C E : Thermal cut-off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor
overheating.
If the vacuum suddenly shuts off
, proceed as follows: 1) Push the power
switch to off and unplug the vacuum. 2) Check the vacuum for a possible source of
overheating such as a full dust cup, blocked hose or clogged filter. If these conditions are
found, fix them and wait at least 30 minutes before attempting to use the vacuum. 3) After
the
30 minute
period, plug the vacuum back in and turn on the switch. If the vacuum still
does not work, call the Eureka customer service helpline.
Problem
Solution
Motor will not start.
• Push plug securely into outlet, try another outlet or check
circuit breaker.
• Step on power switch to turn vacuum on.
• See detailed "thermal cut-off" instructions above.
Vacuum cleaner does
not clean floors.
• Empty dust cup, clean and/or change filter.
• Clean or replace filter regularly to maintain suction.
• Clean brushroll if needed. Page 11.
• Close suction control at end of hose. Page 7.
No suction at the
end of hose or wand.
• See other solutions above.
• Remove clogs from the hose or wand that restrict the airflow.
Page 10.
Burning smell;
brushroll will
not turn.
• Check brushroll for debris.
• Replace broken or out of shape belt. Page 12.
Vacuum cleaner hard
to push or pull.
• Open suction control at end of hose. Page 7.
• Check brushroll for debris and clean if needed. Page 11.
Turbo brush will not
turn (select models).
• Check turbo brush for debris. Page 11.
