PROBLEM SOLVING
NOTE: Turn off the switch and unplug the electrical cord before servicing.
PROBLEM
CAUSE
SOLUTION
Cleaner will not run.
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Battery Low
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Charge Battery
Does not clean the carpet
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Dust Cup and Filter
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Empty the dust cup and clean or replace the filter.
or floor.
Hint:
If picking up fine dust, the dust cup may
not look full but a fine substance tends to reduce
suction when it blocks the airflow through the filter.
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Be sure dust cup is properly installed in hand vac.
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Brush Roll
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Clean hair and thread from bristles and end cap
area.
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Intake Nozzle
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Remove hand vacuum from base and look for
blockage in the air path from the floor nozzle to the
hand vacuum. Lay the stick vacuum flat and use a
screwdriver to pull the blockage up and out of the
air path. Reattach the hand vacuum; turn the unit
on to clear any remaining debris. Remove hand
vacuum and recheck for additional clogs. Repeat
above steps if needed.
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Battery Low
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Charge Battery
No suction.
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Filter
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Clean or replace the filter.
Hint:
If picking up fine
dust, the dust cup may not look full, but a fine
substance tends to reduce suction when it blocks
the airflow through the filter.
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Intake Nozzle
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Remove hand vacuum from base and look for
blockage in the air path from the floor nozzle to the
hand vacuum. Lay the stick vacuum flat and use a
screwdriver to pull the blockage up and out of the
air path. Reattach the hand vacuum; turn the unit
on to clear any remaining debris. Remove hand
vacuum and recheck for additional clogs. Repeat
above steps if needed.
Noise from brush roll area.
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Brush Roll
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Remove and clean debris from brush roll area.
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Clean hair and threads from brush roll.
Brush roll not turning.
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Brush Roll
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Remove and clean debris from brush roll area.
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Clean hair and threads from brush roll.
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Power Switch
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Switch has three positions; off (O), suction only (I)
and suction with brush roll (IIII).
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Hand Vacuum Not Secured
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Remove hand vacuum from base. Reinstall into
base by pushing firmly until hand vac locks into
place.
How to maintain brush roll.
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Brush Roll Area
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Remove and clean debris from brush roll area.
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Clean hair and threads from brush roll.
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Do not attempt to lubricate the bearings in the
brush roll. They are permanently lubricated at the
factory.
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Brush Roll Belt
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The brush roll belt is a cogged design that should
not require replacement.
Cleaner only runs a short time
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Low Battery Charge
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Charge Battery.
Battery will not charge
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Charger Not Connected
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Plug in charger, check for Charge battery light.
to Power Supply
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Check electrical outlet.
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