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5. Why do I experience significant delays when I watch a live-stream feed ?
• There are several factors that can cause delays when watching a live-
stream feed, such as how fast the Internet speed on your smartphone
is, if the upload speed of HomeBase is less than 1Mbps, and if the signal
strength between eufyCam and HomeBase is low.
• Check to see if your smartphone has a strong cellular or Wi-Fi
connection. Make sure your phone has strong cellular signal or is
connected to a stable Wi-Fi network.
• If your Internet upload speed is under 1Mbps and you cannot upgrade
the speed, try lowering the quality videos are recorded in.
• If the signal strength on the camera is weak, try to mount closer to the
HomeBase or move the HomeBase closer to eufyCam.
6. How do I grant eufyCam viewing access to other users?
• Owners 0can grant eufyCam viewing access to other users. They can
view at anytime on their phones.
• First, the new user will have to download the EufySecurity app to their
smartphone and then create a eufy account or sign into an existing
account. Then, the owner must go to Grant Access in their EufySecurity
app’s menu and enter the new user’s eufy account information to send
an invite.
7. Can I add camera or sensor to the system?
• Yes, the system supports up to 16 cameras and 16 entry sensors.
Please check the region code on the bottom of your HomeBase before
purchasing add-on camera or add-on sensor. On the bottom it will show
“Region A” or “Region B”. Please purchase the add-on device according
to the region code of your HomeBase.
Please visit our official website to download the user manual: www.eufylife.com
Safety
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Warning:
Changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the
equipment.
Note:
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation.
This equipment generates uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
(1) Reorient or relocate the receiving antenna. (2) Increase the separation
between the equipment and receiver. (3) Connect the equipment into an outlet
on a circuit different from that to which the receiver is connected. (4) Consult
the dealer or an experienced radio/TV technician for help.
FCC Radio Frequency Exposure Statement
The device has been evaluated to meet general RF exposure requirements.
The device can be used in fixed/mobile exposure condition. The min separation
distance is 20cm.
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