13
EN
Troubleshooting
Problem
Possible Solution
Area between the
jet tip and the jet tip
port leaks water.
Make sure jet tip is properly installed.
Contact
Customer Support
(see page 14).
Water tank
leaks water.
Make sure the water tank is securely
in place.
Water pressure is
too low.
Recharge the battery
(see
Charging the Battery
, page 10).
Clean the water flosser and jet tip
(see
Cleaning the Water Flosser
, page 9).
If the pressure is on Soft, increase the
water pressure to Normal
(see
Using Your Water Flosser
, page 9).
Replace the jet tip
(see
Replacing the Jet Tip
, page 12).
Water flosser doesn’t
turn on.
Recharge the battery
(see
Charging the Battery
, page 10).
Water flosser doesn’t
release water.
Clean the water filter
(see
Cleaning the Water Tank, Water
Hose, and Water Filter
, page 11).
Water leaks from
the sides of the
water tank.
Because the water tank and main body
of the water flosser are not completely
sealed, water may leak from the sides.
This is normal.
If your problem is not listed
, please contact
Customer Support
(see page 14).
