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4.
In the case of non-warranty repairs
, Alfred & Partners OÜ will
physically inspect the product and contact the customer for repair
approval. Upon approval and completion of the repair, the product
owner will be informed of the final charges (including return shipping).
Payment may be made by bank/wire transfer prior to the final
shipment). Payments not received within 30 days of initial contact may
incur storage fees.
We strongly recommend that all product repairs should be
conducted through the ESTELON factory or an authorized ESTELON
repair facility. ESTELON products are designed and manufactured to
the highest tolerances with numerous hand-picked components; for
this reason, we HIGHLY RECOMMEND that components not be
serviced by non-authorized repair facilities. Alfred & Partners OÜ values
its loyal customers and will make every attempt to return repaired
products to their original factory specifications. Customers should
consult with their original ESTELON dealer or distributor for possible
alternate repair instructions prior to contacting the ESTELON factory.
BUT under any and all circumstances customers are welcome to
contact our sales department, as listed on our website
www.estelon.com, for service assistance. All non-warranty repairs are
warranted for one year from the date of the return shipment.
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Have we answered all your questions?
If not, please send us an email with your questions at
www.estelon.com
