Problem
Possible Cause
Solution
The device does not turn on
after press holding the power
button.
The power adapter may
need to be replaced.
Contact Kogan.com to
replace power adapter.
The device is stuck in an idle
state and cannot be used.
The device may not be
receiving enough power to
function properly.
Contact Kogan.com to
replace power adapter.
The device is in "OK" status
but does not flash.
The internal components of
the device may be damaged.
Contact Kogan.com
The device produces a
strange smell when in use.
The hair in the hair follicle is
being heated.
This is normal.
Hair residue is on the device
causing an odour.
Clean the device using a dry,
dust-free cloth.
The power adapter is hot
when in use.
Internal components of the
power adapter generate heat
when in use.
This is normal.
Extreme discomfort on the
skin when the device is in use.
The intensity (energy) level is
set too high.
Lower the energy level to an
optimal setting.
The UV filter on the device
may be damaged.
Contact Kogan.com
The surface of the skin may
not be clean and the
absorbed heat is being
transferred directly to the
epidermis of the skin.
Before use, be sure to clean
the skin surface completely
removing any dirt, oil or other
barriers to reduce discomfort.
Your skin type may not be
suitable for use with this
device.
See the Safety & Warnings
section of this user guide for
guidelines.
Seeing increased hair growth Treating darker skin types
and using low energy.
Ensure you are not using it on
the darker skin type and
adjust the energy level.
See the Operation section of
this user guide.
Hormonal imbalance.
Discontinue use if you
observe increase in hair
density.
The device does turn on
when connected to a power
outlet.
The power switch has not
been pressed.
Make sure to press and hold
the power switch for 2
seconds to turn on the
device.
TROUBLESHOOTING
Содержание ESIPLHARMVA
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