Installing the Pendant with Active Service
Care@Home™ Emergency Pendant Advanced User Guide
5
3.
Installing the Pendant with Active Service
A pendant with
Active
service provides the following features to residents both inside
and outside
their homes.
Emergency call button
Fall detection
Step counting
Using the pendant with
Active
service requires the resident to carry a working smartphone when
outside of their home.
If the resident has
Active
service, installation requires pairing the pendant with the control panel using
the
Active
app.
To install the
Active
service:
1.
Ensure the following:
You have the pendant.
You have the resident's smartphone number.
The resident’s mobile device meets the following requirements:
Apple: iOS 9.0 or later
Android
™
: OS 4 or later
Minimum mobile screen size of 4.7”
To use Care@Home™
Active
service, you must install the Care@Home™
Active
app on the
resident’s smartphone. The app is available from the Apple App Store® or Google Play™.
2.
Download the app to the resident’s phone.
3.
Ensure Bluetooth is enabled.
4.
Run the app and follow the on-screen instructions. The app confirms when the
Active
service is
set up by displaying “Successfully Registered.”
Caregivers can change the alternate emergency number for their residents, if so configured by the
administrator. To change the alternate emergency number:
1.
Tap
Settings
in the
Active
app. The
Settings
screen appears.
2.
Tap
Emergency Call Number
. The
Emergency Call Number
screen appears.
3.
Enter the alternate emergency phone number and tap
<
. The
Settings
screen appears.
For further information about
Active
service, refer to ESUGSC040 Care@Home Active Guide.
