CultureCoin
®
User Manual Rev. 7.0
3
Unpacking and Inspection
Follow standard receiving practices upon receipt of the medical device. Check the
shipping carton for damage. If the damage is found, stop unpacking the medical device.
Notify the freight carrier and ask for an agent to be present while the medical device is
unpacked. There are no special unpacking instructions, but be careful not to damage the
medical device when unpacking it. Inspect the medical device for physical damage such
as bent or broken parts, dents, or scratches.
Claims
Our routine method of shipment is via common carrier. If physical damage is found, upon
delivery, retain all packing materials in their original condition and immediately contact
the carrier to file a claim.
If the medical device is delivered in good physical condition but does not operate within
specifications, or if there are any other problems not caused by shipping damage, please
contact your local sales representative or Esco Medical Technologies immediately.
Standard Terms and Conditions
Refunds & Credits
Please note only sterilized products (products labeled with a distinct serial number) and
accessories are eligible for a partial refund and/or credit. The
Return Procedure
must be
followed.
Return Procedure
Every product returned for refund/credit must be accompanied by a Return Material
Authorization (RMA) number, obtained from Esco Medical Technologies Customer
Service. All items being returned must be sent
prepaid
(freight, duty, brokerage and
taxes) to our factory location.
Restocking Charges
Products returned within 30 days of original purchase are subject to a minimum
restocking fee of 20% of the list price. Additional charges for damage and/or missing
parts and accessories will be applied to all returns. Products that are not in
“as
new”
and
resalable condition are not eligible for credit return and will be returned to the customer
at their own expense.
Certification
This medical device has been thoroughly tested/inspected and found to meet Esco
Medical Technologies´ manufacturing specifications when shipped from the factory.
Warranty and Product Support
Esco Medical Technologies warrants this medical device to be free from defects in
materials and workmanship under regular use and service until the date
“Use
by”
provided on the label. During the warranty period, Esco Medical Technologies will
replace a product that proves to be defective at no charge, provided you return the
product (shipping, duty, brokerage and taxes prepaid) to Esco Medical Technologies. Any
transportation charges incurred are the purchaser's responsibility and are not included
within this warranty. This warranty extends only to the original purchaser. It does not
cover damage from abuse, neglect, accident or misuse, or as the result of service or
modification by parties other than Esco Medical Technologies.
