User Manual
16
Troubleshooting
Tips & Hints
Please read the issues below carefully and try all relevant steps.
If none of this helps, please contact us on 1300 11 4357 for further advice
or to schedule a technician to inspect your cooktop.
THE COOKTOP WON'T LIGHT
Please check...
That your cooktop is plugged in and there is
power to the wall socket.
That the gas supply valve is turned on and
the gas supply to your house is working.
Hint: If you listen closely, you should be able
to hear the gas coming out of a burner when
it is turned on. Due to flame failure safety, the
knob must be pressed down once it is turned
on — this initiates the ignition and allows the
gas to come out.
That the gas igniters are clean.
Hint: If in doubt, use a toothbrush and a
heavy duty cleaner or methylated spirits to
remove any potential build-up or blockage.
That the cooktop has been installed and
assembled correctly and the burner cap is
sitting flat.
THE BURNER FLAMES ARE SLOW
OR YELLOW TO START
Please check...
That the cooktop has been installed and
assembled correctly and the burner cap
is sitting flat.
The burner parts may be blocked with water
or another substance. Please contact our
Support Team on 1300 11 4357 for advice.
If connected to a gas bottle, this may be
running low. Check and refill if required.
The gas pressure may not be set at the correct
level. Please contact our Support Team on
1300 11 4357 for advice.
THE COOKTOP IS DIRTY
AFTER COOKING
Please note...
Once it has cooled down, your cooktop
should be cleaned after every use.
Typically you should only ever need to clean
your cooktop with warm soapy water, or light
cleaning products to assist with the removal
of fat or oil emulsions (such as general
cleaning sprays).
After cleaning the burners, you should ensure
they are dried properly before replacing on
the cooktop.
Avoid any harsh scourer pads or steel wool,
as these can scratch the stainless steel.
THE BURNER GOES OUT WHEN
THE KNOB IS RELEASED
Please note...
All Esatto cooktops are fitted with Flame
Failure safety. This cuts the gas when no heat
is detected, and may not have been activated.
Hint: Hold down the knob for five seconds
when lighting a burner to ensure it is properly
engaged.
ONE OF THE BURNERS
HAS AN UNEVEN FLAME
Please check...
That the cooktop has been installed and
assembled correctly and the burner cap is
sitting flat.
That the burners are clean.
Hint: Please ensure the burner parts are dried
properly before replacing on the cooktop.
OPERATION IN CASE
OF EMERGENCY
Please note, in the event of an emergency you
should:
► Switch off all cooktop controls.
► Switch the gas off at the isolation switch or
at the gas meter.
► Call our Support Team on 1300 11 4357.
Please note that if an engineer is asked to attend whilst the product is under warranty and finds that the problem
is not the result of an appliance fault, then you may be liable for the cost of the call out charge.
