28. Problems You Can Solve
This chapter lists some simple things you
should check before calling for service
personnel. This could save the cost of
unnecessary service.
Phone does not come on
Handheld phone:
Recharge or replace the battery.
Handsfree phone in a vehicle:
If the phone comes on, but not the handsfree
equipment, ensure that the phone is properly
inserted in its holder.
Check the fuse. The fuse holder is fitted to the
battery cable, near the vehicle’s battery.
Phone locked
is displayed, followed
by the prompt
Enter lock code
Phone
locked
Enter
lock code
The phone is locked to prevent unauthorised
use.
To unlock the phone
Enter your personal 4- to 8-digit security code
and press
#
.
If you have forgotten
your security code
Contact your dealer. The only way to unlock the
phone is through using your security code. Be
aware that it, for security reasons, may take
some time to solve the problem.
Insert card
is displayed
Insert
card
No SIM card is inserted in the phone. Turn to
your Basic Guide for the procedure of inserting
the SIM card.
Wrong PIN
or
Wrong PIN2
is
displayed
Wrong
PIN
Wrong
PIN2
The PIN or the PIN2 code has been entered
incorrectly.
This message is followed by the prompt Enter
PIN or Enter PIN2.
Enter the PIN or PIN2 code correctly and press
#
.
Card blocked. Unblock?
is displayed
Card
blocked
Unblock?
This message appears if the PIN code has
been entered incorrectly three times in
succession.
To unblock the SIM card
Press YES.
Enter code
to unblock
Enter your personal unblocking key (PUK)
and press
#
. You obtain the PUK from your
network operator or service provider when you
purchase your SIM.
Enter
new PIN
Enter the PIN code and press
#
. You can either
enter the current PIN, or a new one.
Repeat
new PIN
Enter the PIN code again and press
#
.
Supplementary Information
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