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Descriptions and non-contractual illustrations in this document are given as an indication only.

ERCOGENER reserves the right to make any modifications.

Dct_427_02

5.10 Modem updating procedure

To be able to benefit from the latest functions of the GenPro 40e, an updating procedure can be used to

upgrade the software program in the modem.

This procedure consists in downloading the software into the internal Flash memory of the modem via the

USB link.

6 Trouble Shooting

This section of the document describes the problems that may be encountered when using the modem.

6.1 Problem of communication between the modem and the USB link

If the modem does not respond to the AT commands via the USB link, see the table below for the possible

causes and the solutions.

Table 13 : Solutions when there is no connection between the modem and the USB link

If the modem...

Check:

Action

Returns nothing

Is the modem correctly powered? Ensure that the modem is connected to an external

regulated power source and supplies a voltage from
5.5V to 32V (§ 7.2 Power supply).

Is the serial cable connected at
both ends (PC and Modem)?

Check the connection of the USB cable.

Is the USB cable correctly cabled
according to § 3.2.1.3 Connector
mini USB B (5 contacts)

Connect the serial cable according to the table of §
3.2.1.3 Connector mini USB B (5 contacts)

Returns nothing or
random characters

Is the communication terminal
correctly configured on the PC?

Ensure that

•

the configuration of the communication terminal

complies with the one of the modem.
Factory configuration of the modem:
Speed = 115200 bps
Data Bits = 8
Parity = none
Stop Bits = 1
Flow control = material

•

the virtual port of configuration of the terminal

corresponds to the one of the modem installed.
See 5.1.4 Verification of the communication with
the modem

Is there another application used,
creating a conflict during the
access to the communication
port?

Close the conflicting application.

Is the modem without echo and
without reporting?

Send the command

ATE1Q0

followed by

AT&W

if a

backup is necessary.

Содержание GENPRO 40E R2

Страница 1: ...L esprit Modem User Guide GenPro 40e R2 Reference EG_GenPro40e R2_1006_UG_001_UK doc Revision 001 Date 04 01 2016 http www ercogener com Dct_427_02...

Страница 2: ...OGENER reserves the right to make any modifications Dct_427_02 Document History Rev Modifications Author Date Validation Date 000 Creation YST 08 01 2015 001 Technical update PBR 04 01 2016 MSU 03 02...

Страница 3: ...3 2 EXTERNAL CONNECTIONS 16 3 2 1 Connections 16 3 2 1 1 Antenna connectors 16 3 2 1 2 Micro Fit connector 17 3 2 1 3 Connector mini USB B 5 contacts 17 3 2 2 Cables supplied 18 3 2 2 1 2 wire Micro F...

Страница 4: ...PRS UMTS LTE network 38 5 8 MAIN AT COMMANDS HAYES 39 5 9 TURNING OFF THE DEVICE 39 5 10 MODEM UPDATING PROCEDURE 40 6 TROUBLE SHOOTING 40 6 1 PROBLEM OF COMMUNICATION BETWEEN THE MODEM AND THE USB LI...

Страница 5: ...7 Descriptions and non contractual illustrations in this document are given as an indication only ERCOGENER reserves the right to make any modifications Dct_427_02 10 RECOMMENDED ACCESSORIES 56 11 CLI...

Страница 6: ...commands used with the modem 39 Table 13 Solutions when there is no connection between the modem and the USB link 40 Table 14 Solutions for a message NO CARRIER 41 Table 15 Mechanical characteristics...

Страница 7: ...t 14 Figure 2 Modem labels 15 Figure 3 Back side 15 Figure 4 Front side 16 Figure 5 Fixing brackets 16 Figure 6 Connector mini USB B 17 Figure 7 2 wire Micro Fit cable 18 Figure 8 Assembly of the mode...

Страница 8: ...tor and is a robust reliable and long life product The modem GenPro 40e is Penta Bands LTE Bands 1 3 7 8 20 in MIMO quad bands in UMTS Bands 1 2 5 8 diversity supported and quad bands in GSM GPRS and...

Страница 9: ...for the watching of physical persons where human life is engaged ERCOGENER reserves the right to modify the functions of its product GenPro 40e without previous notice To avoid any risk of electrocut...

Страница 10: ...ment may change depending on the configurations and the materials In some countries restrictions of use of the devices may be applied For more information thank you to contact your nearest legally qua...

Страница 11: ...ransceiver Station CLK ClocK CMOS Complementary Metal Oxide Semiconductor CS Coding Scheme CTS Clear To Send dB Decibel dBc Decibel relative to the Carrier power dBi Decibel relative to an Isotropic r...

Страница 12: ...ol PIN Personal Identity Number PLMN Public Land Mobile Network PUK Personal Unblocking Key RF Radio Frequency RFI Radio Frequency Interference RI Ring Indicator RMS Root Mean Square RTS Request To Se...

Страница 13: ...on only ERCOGENER reserves the right to make any modifications Dct_427_02 1 3 Symbols The following symbols are used to highlight the important information of this user guide A symbol for the essentia...

Страница 14: ...A modem GenPro 40e Two fixing brackets A 2 wire cable Red Black stripped with fuse 5x20 of 2 5A 250V A technical sheet Instructions Sheet Cable USB Type A mini B Figure 1 Content 2 2 Packing case The...

Страница 15: ...abels placed on the back side of the modem A production label shows the following information The CE mark The crossed wheelie bin mark DEEE Standards The direct current mark VDC The IMEI barcode with...

Страница 16: ...make any modifications Dct_427_02 3 1 2 Front side Figure 4 Front side Front side Main connector SMA F LINK LED SIM card cover Secondary connector SMA F 3 1 3 Two brackets to fix the modem on a suppo...

Страница 17: ...s used for the DC external power supply Table 2 Micro Fit connector Pin N Signal 1 VDC 2 GND 3 Not connected 4 Not connected The pins 3 and 4 are not used The modem can be powered only via the pins 1...

Страница 18: ...Component Characteristics 4 pin Micro Fit connector Manufacturer MOLEX Cable Length 1 5m Wire Tinned copper 24 x 0 2 mm Section 0 75 mm Fuse F2 5A L250V 3 2 2 2 Cable USB 2 0 with connectors type A M...

Страница 19: ...ithin 20 MHz bandwidth Basic cell selection and system acquisition PSS SSS MIB decode SIB1 SIB12 decoding NAS AS security procedures Snow 3G AES security CQI RI PMI reporting Paging procedures Paging...

Страница 20: ...ght to make any modifications Dct_427_02 Option contact us GSM antenna SMA male Power supply 230VAC 12 VDC 5 Use of the modem 5 1 Starting with the modem 5 1 1 Assembly of the modem To place the modem...

Страница 21: ...dem turned OFF Remove the SIM card cover on the back side Carefully insert the SIM card in the reader Figure 9 Insertion SIM card Push the SIM card until hearing a clic that ensures its correct positi...

Страница 22: ...drivers previously installed as well as Sierra Wireless Watcher followed by a restart of the PC may be necessary for a new installation of new drivers and Sierra Wireless Skylight due to an evolution...

Страница 23: ...will appear to show the progression of installation of the peripheral pilots The end of the installation is indicated by the following window 3 Once the installation is done do the following operation...

Страница 24: ...ation with the modem Once the Driver is correctly installed it is possible to dialog with the GenPro 40e and to use the modem GenPro 40e with a terminal or to use the specific application Skylight pro...

Страница 25: ...ations in this document are given as an indication only ERCOGENER reserves the right to make any modifications Dct_427_02 Open the peripheral Modems to display the list of devices Select the modem Sie...

Страница 26: ...re like for example Windows HyperTerminal Set the COM port of the DTE as follows Bits per second 115200 bps Data Bits 8 Parity None Stop Bits 1 Flow control material After that send the command AT In...

Страница 27: ...ll it download and extract the file that contains the application in a directory of the Hard Disk of the PC example C Temp Application_GenPro_40e 2 In the directory C Application_GenPro_40e execute th...

Страница 28: ...ndication only ERCOGENER reserves the right to make any modifications Dct_427_02 The program will then appear in the list of the installed programs accessible via the Start menu When starting it if no...

Страница 29: ...nce attached to network The GenPro 40e is ready to be used 5 1 6 Problem of installation under Windows If the drivers were not installed before the connection of the device to the PC the communication...

Страница 30: ...the GPRS network For more information about these AT commands and their associated parameters see the document 4118014 AirPrime EM73xx MC73xx AT Command Reference 5 1 7 1 Example of a Data communicat...

Страница 31: ...to do the following operations with the modem turned OFF Remove the SIM card cover on the back side Press the SIM card simple pressure until hearing a clic that ensures its ejection Carefully remove...

Страница 32: ...breaks out in the electric box of the truck the driver can cut off the power source and avoid more damage explosion The circuit breaker is connected to the ground of the truck usually connected to th...

Страница 33: ...l be connected via the modem as described in the scheme below Figure 11 Technical constraints of trucks Example of forbidden electrical connection risk of damage on the modem The scheme above shows an...

Страница 34: ...bited but the USB port is active Also called airplane mode Send the command AT CFUN 1 to make the modem operational OFF LED OFF The modem is OFF or in RESET phase 5 4 Echo function of AT commands deac...

Страница 35: ...red To check the quality of the GSM signal do the following operations With a communication software like Hyperterminal enter the command AT CSQ The response is in the following format CSQ rssi ber wi...

Страница 36: ...by the modem Table 9 Verification of PIN code Command Response Interpretation AT CPIN CPIN ERROR The SIM card is absent or not recognized CPIN READY The PIN code is correct CPIN SIM PIN The PIN code...

Страница 37: ...2 Check the registration status according to the value given in the table below Table 10 CREG on GSM network Command Response Interpretation AT CREG CREG 0 0 or 0 3 Modem not recognized by the networ...

Страница 38: ...ck the registration status according to the value given in the following table Table 11 CGREG on GPRS UMTS LTE network Command Response Interpretation AT CGREG CGREG 0 0 or 0 3 Modem not recognized by...

Страница 39: ...stration on GPRS network AT CGREG CGREG 0 1 Modem attached in GPRS to local operator CGREG 0 5 Modem attached in GPRS to roaming operator CGREG 0 2 Modem searching for a GPRS network operator CGREG 0...

Страница 40: ...Is the modem correctly powered Ensure that the modem is connected to an external regulated power source and supplies a voltage from 5 5V to 32V 7 2 Power supply Is the serial cable connected at both...

Страница 41: ...r an attempted call check the table below for the possible causes and the solutions Table 14 Solutions for a message NO CARRIER If the modem Check Action NO CARRIER Is the received radio signal strong...

Страница 42: ...ctional description 7 1 Architecture Figure 12 Synoptic 7 2 Power supply 7 2 1 General presentation The modem must be powered by an external DC voltage VDC between 5 5V and 32V The regulation of the m...

Страница 43: ...and output Signals smoothing The modem does not have internal protection For that you must absolutely use the power supply cable supplied with the modem which provides this protection 7 3 USB interfac...

Страница 44: ...cal characteristics Table 15 Mechanical characteristics Dimensions 73 x 54 5 x 25 5 mm excluding connectors Complete dimensions 85 5 x 54 5 x 25 5 mm Weight 87 grams max modem only 154 grams max modem...

Страница 45: ...permanently consuming The following table describes the consequences of over voltage and insufficient voltage on the modem Table 17 Effects of a power supply defect Then Drop of voltage under 5 5V Th...

Страница 46: ...mode deactivated 3 LTE HSDPA WCDMA LTE bands UMTS bands 5 5 V 27 5 33 1 mA DRX cycle 8 2 56 s 12 V 11 4 13 6 mA 24 V 6 16 7 4 mA 32 V 5 02 6 1 mA GSM GPRS EDGE GSM bands 5 5 V 27 5 33 1 mA MFRM 5 1 1...

Страница 47: ...es USB bus current LTE category LTE bands 3 5 5 V 340 mA 68 23 Mbps 0dBm Tx power 12 V 150 mA 24 V 80 mA 32 V 60 mA WCDMA UMTS bands 4 5 5 V 600 mA 384 kbps at 20 dBm Tx power 3 12 V 250 mA 24 V 125 m...

Страница 48: ...sumption assumes USB bus current GSM GPRS 850 900 1800 1900 5 5 V 480 mA Output power for number of 2 TX timeslots 32 dBm 900 MHz 12 V 192 mA 24 V 95 mA 32 V 75 mA EDGE 850 900 5 5 V 422 mA Output pow...

Страница 49: ...The RF performances for the receiver and the transmitter are described below Table 22 Conducted Rx sensitivity in LTE Band Band Frequency MHz Conducted Rx Sensitivity dBm 1 Primary Typical Secondary T...

Страница 50: ...requencies MHz Conducted Rx Sensitivity dBm Typical Worst Case GSM 850 Tx 824 849 MHz Rx 869 894 MHz 2 BER CS 109 102 10 BLER GMSK CS1 112 104 EDGE MCS5 104 98 EGSM 900 Tx 880 915 MHz Rx 925 960 MHz 2...

Страница 51: ...tion efficiency 50 Radiation diagram Omnidirectional nominal in the azimuthal plane Coefficient of envelope correlation between the 2 antennas Main Aux 0 4 on the band 730 960 MHz 0 3 on the band 1800...

Страница 52: ...o 40e works better if the antennas are placed at a distance between 1 wave length and 4 wave lengths Figure 14 Recommended distance The non respect of these distances does not prevent the functioning...

Страница 53: ...ifications Dct_427_02 8 4 Standards Conformities The product complies with the essential requirements R TTE 1999 5 EC Directive ROHS Compliant Directive 2002 95 CE 2002 96 CE DEEE Crossed out wheelie...

Страница 54: ...es where medical equipment may be used Restrictions of use of radio equipment in Fuel warehouses Chemical factories Places where destruction operations are in the running Other places where signs indi...

Страница 55: ...e The suggestions below will help you to preserve this product for many years Do not expose the modem to extreme environments to high temperature or high humidity Do not use or store the modem in dust...

Страница 56: ...ories The accessories recommended by ERCO GENER for the modem GenPro 40e are shown on our website in the section Products Accessories For more information contact our sales department 11 Client suppor...

Страница 57: ...DECLARATION OF CONFORMITY...

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