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10. TROUBLE
SHOOTING
1. The 'Next' button is not working after I connect my smartphone to the
DOORCAM WiFi Hotspot during the setup process.
a. Launch the WiFi settings page on your mobile phone, please make sure the WiFi network
you are connected to is 'DOORCAM_XXXX'.
b. If you have a 3G/4G connection, please disable your mobile data until the process is complete.
2. After the DOORCAM setup is complete, the LED indicator is flashing
RED slowly. Also the RED 'X' icon is being display next to the DOORCAM
symbol on the ERA DOORCAM APP.
a. The DoorCam did not successfully connect to the local WiFi network. It is usually due to
an error in the password input. Please follow the below steps to connect your DoorCam to
the local WiFi network:
Step 1:
Click ‘
Menu
’ at upper right corner in App, then select ‘
System Settings
’ -> ‘
DoorCam
Settings
’ (Wait a few seconds for time out.) -> Remove doorbell.
Step 2:
Pressing the call button for ten to fifteen seconds to enter Discovery mode (LED
indicator flashes red and green).
Step 3:
Click ‘
Add your new DoorCam
’, and then follow steps for final Setup.
Q: I want to replace a new WiFi router or change the WiFi password, how
do I reconnect doorbell to WiFi router?
a: Please follow below steps to setup DoorCam again.
Step 1:
Click ‘
Menu
’ at upper right corner in App, then select ‘
System Settings
’ -> ‘
DoorCam
Settings
’ (Wait a few seconds for time out.) -> Remove doorbell.
Step 2:
Pressing the call button for ten to fifteen seconds to enter Discovery mode (LED
indicator flashes red and green).
Step 3:
Click ‘
Add your new DoorCam
’, and then follow steps for final Setup.
Q: The voice is not clear or DoorCam volume is low.
a. Please follow the steps below.
Step 1:
Please ensure that the protective film is removed from the faceplate.
Step 2:
Check the volume setting of DoorCam. Open ERA DoorCam App, select ‘
Menu
’ ->
‘
System Settings
’ -> ‘
Doorbell Settings
’ -> ‘
Audio Settings
’. Increase the Speaker volume if too low.
After completing the doorbell setup, the Smartphone of other members will
register back to doorbell without any setup operation.
