PRODUCT GUARANTEE *
We at ERA firmly believe in the quality of our goods. Our technology achieves outstanding performance and durability
and we can therefore offer, in addition to your statutory rights, an additional limited guarantee. In the event of any
material defects in any product manufactured by us due to faulty design, materials and/or workmanship, and which
arise following correct installation and during normal use in accordance with our instructions, as included in the
product packaging, within the period of two years from the date of purchase, we will either repair, provide a
replacement, substitute with an equivalent product free of charge from our then current range or refund in full the
amount paid for the product at point of purchase.
Conditions
In order to take advantage of our guarantee, you must comply with the following conditions:-
1. This limited guarantee is not transferable and is extended only to, and is solely for the benefit of, the original
purchaser of the product. Please retain your dated sales invoice as proof of purchase and forward this to us if you
wish to make a claim under this guarantee.
2. Products must be installed, used and maintained in accordance with our instructions otherwise the guarantee will be
invalidated.
3. The product must not be damaged or modified in any way nor must it have been subjected to any unauthorised
repairs.
Exclusions
This guarantee does not cover:-
1. Periodic maintenance, repair and replacement of parts due to fair wear and tear.
2. Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in
accordance with ERA's instructions on usage and maintenance.
3. Failure of the product arising from incorrect installation or use not consistent with the instructions supplied and the
cost of any removal or installation of products.
4. Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any
cause beyond the control of ERA (Force Majeure).
5. Unauthorised modifications carried out to the product.
6. Damage caused by incorrect/improper use of supplied batteries.
7. Alteration to, deletion, removal or illegibility of the Serial Number as shown on the Product Label.
8. Consumables: any damages so caused by the use of batteries not supplied by ERA.
9. Repair or attempted repairing by bodies who are not ERA authorised repairers.
10. Neglect.
11. The loss of any stored data on your product.
This guarantee is in addition to your contractual and statutory rights and does not affect your statutory rights
To make a claim
Please contact Customer Support either by telephone on 0345 257 2500 or email
with
full details of your claim. If your claim satisfies our Conditions and is not subject to any of our Exclusions, we will agree
with you the repair, replacement, substitution or refund of payment of goods. For product returns you will be issued
with a Return Authorisation Number (RAN). Please note: Returns will not be accepted unless accompanied by a RAN.
*Terms and conditions apply.
Model: E3000 V1.0
ERA Home Security
Straight Road, Short Heath, Willenhall, West Midlands, WV12 5RA
email:
eraeverywhere.com
