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Software Problems

A dial-up connection dialog box appears when printing with 
EpsonNet Print

Is the Internet connection set to dial-up connection?

 

Printing ends normally after you close this dialog box, but the message appears every time you print after starting
Windows. Connect to the Internet using a LAN or start a dial-up network manually.

Unblocking Epson software

Did you click the

 

Keep Blocking

 

button on the

 

Firewall

 

screen?

 

If you clicked the 

Keep Blocking

 button on the Windows Security Alert window during or after installation of the

Epson software, follow the steps below to unblock Epson software.

A

For Windows 8: Select 

Desktop

 > 

Settings

 charm > 

Control Panel

, and then select 

System and Security

.

For Windows 7: Click Start > 

Control Panel

, and then click 

System and Security

.

For Windows Vista: Click Start > 

Control Panel

, and then click 

Security

.

For Windows XP: Click 

start

 > 

Control Panel

, and then click 

Security Center

.

B

For Windows 8: Select 

Allow an app through Windows Firewall

.

For Windows 7: Click 

Allow a program through Windows Firewall

.

For Windows Vista: Click 

Allow a program through Windows Firewall

.

For Windows XP: Click 

Windows Firewall

.

C

For Windows 8: Select 

Change settings

, and then select 

Allow another app

.

For Windows 7: Click 

Allow another program

.

For Windows Vista: Click the 

Exceptions

 tab, and then click 

Add Program

.

For Windows XP: Click the 

Exceptions

 tab, and then click 

Add Program

.

Note for Windows Vista users:

Click 

Change settings

 if you cannot find the Exceptions tab.

D

Select Epson software from the list, and then select 

Add

 (for 8/7) or 

OK

 (for Vista/XP).

E

Confirm that the Epson software check box is selected in 

Allow apps and features

 (for 8), 

Allowed programs

and features

 (for 7), 

Programs or port

 (for Vista), or 

Programs and Services

 (for XP), and then select 

OK

.

     Network Guide

Troubleshooting

32

Содержание XP-220

Страница 1: ...Network Guide NPD5040 01 EN ...

Страница 2: ... firmware 22 Checking the communication using the Ping command 22 Setup Problems 24 Connecting to Wi Fi 24 Connecting to Wi Fi Direct 25 Connecting to Ethernet 26 Connecting to Wi Fi or Ethernet 27 Printing Problems 27 Computer Connected to Wi Fi 27 Computer Connected to Ethernet 28 Computer Connected to Wi Fi or Ethernet 28 Smartphone or tablet 28 Scanning Problems 29 Connecting to Wi Fi or Ether...

Страница 3: ...nd Note Caution Important and Note in this manual are indicated as below and have the following meaning Caution must be followed carefully to avoid bodily injury cImportant must be observed to avoid damage to your equipment Note contain useful tips and restrictions on product operation Operating System Versions In this manual the following abbreviations are used Windows 8 1 refers to Windows 8 1 a...

Страница 4: ... v10 8 x Mac OS X v10 7 x and Mac OS X v10 6 x Network Basics The types of network connections mentioned in this manual are defined as follows Not all connection types may be available depending on your product Wi Fi wireless network There are three types of Wi Fi connection Infrastructure mode communicating through a router or access point Wi Fi Direct communicating directly with devices without ...

Страница 5: ...ireless router or access point c Computer with Wi Fi interface built in or added via USB PC card and so on d Computer with LAN port or Wi Fi interface e Ethernet cable if you connect the computer and the wireless router directly f Internet access Wi Fi Direct To communicate without using an access point To use the product in a wireless environment without an access point is to use a Wi Fi Direct c...

Страница 6: ...c mode To communicate without using an access point The other way to use the product in a wireless environment without an access point wireless router etc you can use Ad Hoc mode For more details see Ad Hoc mode on page 15 a product b Computer with a Wi Fi interface built in or added via USB PC card and so on Ethernet wired network For a wired network connection connect the hub router to the produ...

Страница 7: ...Hardware necessary for a wired network a product b Ethernet cable c Ethernet HUB d Computer with LAN port e Router f Internet access Network Guide Introduction 7 ...

Страница 8: ...s for each operating system in next section Wi Fi to Ethernet Before changing the connection method switch the setting to Ethernet or disable Wi Fi from the product s control panel See the instructions for Windows or Mac OS X in the next section From Network Devices Windows Setting up using the product s software disc TouseyourproductfromaWindowscomputer setupusingtheproduct ssoftwaredisc Youcanal...

Страница 9: ...isc into the CD ROM DVD drive Note If the installation screen does not automaticallyappear in Windows double click the Disk icon inComputer or My Computer C Follow the on screen instructions Setting up using WSD for Windows 8 1 8 7 Vista TheproductsupportsWebServicesonDevices WSD WSDis usefulwhenyouwanttoaddasecondcomputertothe network to which the product is connected or to set up multiple comput...

Страница 10: ...ose F For Windows 8 Select Desktop Settings charm ControlPanel and then select View devices andprinters For Windows 7 Click Start and then Devices and Printers For Windows Vista Click the Start button and then Network Note for Windows 8 users Follow the steps below if you cannot find the product icon 1 Select Add a device 2 Select your product and then select Next 3 Follow the on screen instructio...

Страница 11: ...psoniPrintallowsyoutowirelesslyprintandscantoyourproductfromyoursmartphoneortablet iOS Android If your product is not connected to a Wi Fi network connect the product to a Wi Fi network manually by using the product s control panel For details on manual setup see Connecting the Product to a Wi Fi Network Manually on page 12 Note Check that your smartphone or tablet is connected to the network befo...

Страница 12: ...ailable for all products or may not be enabled Check the SSID and password for your network as these are required during Wi Fi setup If you do not know the SSID and password check with your network administrator For information on setting up a Wi Fi connection using the Wi Fi Setup Wizard click the following link This feature is not available for all products or may not be enabled html wizard htm ...

Страница 13: ...at supports Wi Fi Direct or Wi Fi This method uses the WPA2 PSK AES security method which is the same as infrastructure mode Wi Fi Direct on page 13 Ad Hoc connection You can connect directly to the product using Ad Hoc compatible devices This method only uses the WEP security method Ad Hoc mode on page 15 Note These features are not available for all products or the features may not be enabled Wi...

Страница 14: ...mode connected device you cannot join an infrastructure or Ethernet network even if the product is connected to these networks The Simple AP mode does not provide a communication function between devices that are connected to the product using this feature If you cannot connect to the product because the maximum number of connectable devices has been exceeded disconnect one of the devices from you...

Страница 15: ... device from the Wi Fi Direct settings on the control panel By using this function all of the connection information for the device registered on the printer is deleted Wi Fi Direct mode In the Wi Fi Direct mode you can connect one Wi Fi Direct supported device to the product While connecting to a network using Wi Fi Direct mode any other network connections are disconnected As a result Epson Conn...

Страница 16: ...entation of the wireless devices or contact the manufacturer s customer support The following section describes setup for Windows 7 Vista XP or Mac OS X standard settings For Windows 7 Vista A Select Start Control Panel View network status and tasks B Click Change adapter settings for 7 or Manage network connections for Vista C Double click the Wireless Network Connection icon D For Windows 7 Clic...

Страница 17: ...r 26 hexadecimal characters d Windows 7 Vista Save this network select this check box H Click Close I Double click the Wireless Network Connection icon J MakesuretheAdHocconnectionhasbeenregistered andthenclick appropriateplaceontheDesktop for7 or Cancel for Vista Note If the Connect button is displayed when you select the network name SSID click Connect For Windows XP A Select Start Control Panel...

Страница 18: ...D Select Use Windows to configure my wireless network settings and then click Advanced E Select Computer to computer ad hoc networks only F Clear Automatically connect to non preferred networks and then click Close G Click Add H See the following table to make your settings and then click OK a Network name SSID enter a name using any of the following characters 0123456789 ABCDEFGHIJKLMNOPQRSTUVWXY...

Страница 19: ...nnect even if this network is not broadcasting select this check box I Click the Connection tab J Select Connect when this network is in range and then click OK K Right clickWirelessNetworkConnection selectProperties andthenclicktheWirelessNetworkstabagain L Check that the icon has a blue circle and then click OK For Mac OS X A Select System Preferences from the Apple Menu B Click Network icon Net...

Страница 20: ... Create Network E Enter a network name and then select the Require Password check box F Enter a password and then click OK G Click Advanced H Click TCP IP I Check Using DHCP from the Configure IPv4 list and then click OK J Click Apply Network Guide Using the Product over a Network 20 ...

Страница 21: ...dprintthecheckreport refertothedocumentationof your product Note This feature is not available for products that do not have an LCD panel For information on using the network connection check report click the following link This feature is not available for all products or the feature may not be enabled html _files nwchk htm Displaying the network status and printing a network status sheet Youcand...

Страница 22: ...n is disabled Initializing the network settings If your product has an LCD panel you can initialize the network settings using the LCD panel If your product does not have an LCD panel you can initialize the network settings using the buttons on the control panel Note If you initialize the network settings the Epson Connect settings and the settings for the network print services provided by other ...

Страница 23: ...ories and then Command Prompt C Type ping a space and the product s IP address then press the Enter key D If a communication is established Reply from the product s IP address is displayed If communication is not established Destination host unreachable or Request timed out is displayed Check the device s network settings on the computer Confirming in Mac OS X A Confirm the product s IP address Th...

Страница 24: ...tacle Is the password correct The password is case sensitive Verify that the entered password is correct A password may be called a WEP key a WPA passphrase a Pre Shared Key and so on according to the access point or security system being used Are access restrictions set on the access point If access restrictions are set on the access point wireless router etc register the product s MAC address or...

Страница 25: ...ick Wireless Network Connection DIRECT xxxxxxxx and then select Properties C Select Internet Protocol Version 4 TCP IPv4 and then click Properties D Click Advanced E Clear Automatic metric enter 100 in Internet metric and then click OK Note If you still cannot connect to the Internet perform the same operations from step 3 for Internet Protocol Version 6 TCP IPv6 Wi Fi Direct suddenly disconnects ...

Страница 26: ...communication mode is appropriate for the hub or router Seethe following table to appropriately matchupthe communicationmodesof theproductand hub router The product s default communication mode is Auto For the procedure on confirming setting the communication mode of the hub router see the user s guide For details your product s compatible communication mode see the user s guide Hub Router Setting...

Страница 27: ...the same value as the IP address for the wireless router Does your computer have more than one network interface The scanner may not be able to communicate with computers that have multiple network interfaces To communicate with the scanner disable all network interfaces on your computer except for the interface connected to the scanner When using TCP IP can the computer and product communicate Ve...

Страница 28: ...ed a mismatch occurs between the communication modes of the product and hub and the printing speed becomes extremely slow or the data end is truncated due to timeout Computer Connected to Wi Fi or Ethernet Printing is slow or the data end is truncated Is the printer port setup correctly Follow the steps below to check the printer port for Windows 1 Select Desktop Settings charm ControlPanel and th...

Страница 29: ...ftheFirewallfunctionisactive thesearchmaynotworkinEPSONScanSettings Inthiscase clickEPSONScan Settings Add Enter address and directly enter the IP address Are you scanning a wide range in high resolution Ifawiderangeisscannedinhighresolution acommunicationerrormayoccur Ifthescandidnotwork lowerthe resolution Cannot operate Scan to PC WSD Is a WSD compatible computer connected to the network The Sc...

Страница 30: ...the network service at the top of the network list If both wired and wireless network services are enabled on your computer it may not be able to find the printer In this case follow the instructions below to set the network service you want to use at the top of the list 1 Open System Preferences Network 2 Click the icon to select Set Service Order 3 Drag the network service type that you use the ...

Страница 31: ...roduct that you want to set from the network printer list 10 When your product name is displayed in the Name box click the Add button If you print from the re registered product you can stop printing from the computer Cannot print a CD DVD label from Epson application Did you select an Epson product name on the Use menu If you connect your product to a network using the Bonjour protocol select you...

Страница 32: ...ontrol Panel and then click Security For Windows XP Click start Control Panel and then click Security Center B For Windows 8 Select Allow an app through Windows Firewall For Windows 7 Click Allow a program through Windows Firewall For Windows Vista Click Allow a program through Windows Firewall For Windows XP Click Windows Firewall C For Windows 8 Select Change settings and then select Allow anoth...

Страница 33: ... message indicating that you need to renew the root certificate is displayed in Web Config or on the product s screen Use a browser to access the product s Web Config from your computer or smartphone on the same network as the product and then update the root certificate For details of how to access the product s Web Config see the product s User s Guide Network Guide Troubleshooting 33 ...

Страница 34: ...Johnny Lee Onno van der Linden Igor Mandrichenko Steve P Miller Sergio Monesi Keith Owens George Petrov Greg Roelofs Kai Uwe Rommel Steve Salisbury Dave Smith Steven M Schweda ChristianSpieler CosminTruta AntoineVerheijen PaulvonBehren RichWales MikeWhite This software is provided as is without warranty of any kind express or implied In no event shall Info ZIP or its contributors be heldliablefora...

Страница 35: ...on thereof including but not limited to different capitalizations Pocket UnZip WiZ or MacZip without the explicit permission of Info ZIP Such altered versions are further prohibited from misrepresentative use of the Zip Bugs or Info ZIP e mail addresses or the Info ZIP URL s such as to imply Info ZIP will provide support for the altered versions 4 Info ZIPretainstherighttousethenames Info ZIP Zip ...

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