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Solving Problems

Check these sections for solutions to problems you may have using your product.

Viewing the Help Screen
Checking for Software Updates
Product Status Messages
Running a Product Check
Resetting Control Panel Defaults
Solving Setup Problems
Solving Network Problems
Solving Network Security Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Uninstall Your Product Software
Where to Get Help

Viewing the Help Screen

You can view troubleshooting or how-to topics on the LCD screen at any time.

1.

Press the

help button.

2.

Select

Troubleshooting

or

How To

to view instructional images or animations.

Parent topic:

Solving Problems

Checking for Software Updates

Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit

epson.com/support

(U.S) or

epson.ca/support

(Canada) and select your product.

Note:

Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink

cartridges and ink supplies are not compatible and, even if described as compatible, may not function
properly or at all. Epson periodically provides firmware updates to address issues of security,
performance, minor bug fixes and ensure the printer functions as designed. These updates may affect

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Содержание WF-C4310

Страница 1: ...WF C4310 User s Guide ...

Страница 2: ......

Страница 3: ... Setting 21 Preventing PC Connection via USB 22 Product Parts Locations 23 Product Parts Front 23 Product Parts Inside 25 Product Parts Back 25 Using Power Saving Settings 26 Changing the Sleep Timer Settings 26 Changing the Power Off Timer Settings 26 Epson Connect Solutions for Smartphones Tablets and More 27 Setting Up Epson Connect Services 27 Using Epson Email Print 28 Using Epson Remote Prin...

Страница 4: ...and Messages 42 Changing or Updating Network Connections 48 Changing a USB Connection to a Wi Fi Connection 48 Changing a Wi Fi Connection to a Wired Network Connection 49 Connecting to a New Wi Fi Router 49 Disabling Wi Fi Features 50 Using Your Product on a Secure Network 50 Accessing the Web Config Utility 50 Changing the Administrator Password in Web Config 51 Setting Up AirPrint 52 Configurin...

Страница 5: ...tings Options 79 Selecting the Universal Print Settings 79 Universal Print Settings Options 79 Printing from a Computer 81 Printing with Windows 81 Selecting Basic Print Settings Windows 82 Print Quality Options Windows 84 Multi Page Printing Options Windows 84 Selecting Double sided Printing Settings Windows 85 Double sided Printing Options Windows 87 Print Density Adjustments Windows 88 Selectin...

Страница 6: ...djustments Mac 119 Managing Color Mac 119 Color Matching and Color Options Mac 120 Selecting Printing Preferences Mac 121 Printing Preferences Mac 122 Printing Your Document Mac 123 Checking Print Status Mac 123 Printing from a Smartphone or Tablet 124 Printing with Epson Photo 125 Cancelling Printing Using a Product Button 125 Replacing Ink Cartridges and Maintenance Boxes 126 Ink Safety Precauti...

Страница 7: ...Head Using a Computer Utility 145 Print Head Alignment 148 Aligning the Print Head Using the Product Control Panel 148 Adjusting the Print Quality Using the Product Control Panel 148 Cleaning the Paper Guide 149 Cleaning the Translucent Film 150 Checking the Number of Sheets on the LCD Screen 152 Cleaning and Transporting Your Product 153 Cleaning the Product 153 Transporting Your Product 154 Solv...

Страница 8: ...tificate Warning Messages 170 Solving Paper Problems 172 Paper Feeding Problems 172 Paper Jam Problems 173 Paper Ejection Problems 173 Solving Problems Printing from a Computer 174 Nothing Prints 174 Product Icon Does Not Appear in Windows Taskbar 175 Error After Cartridge Replacement 176 Printing is Slow 177 Solving Page Layout and Content Problems 178 Inverted Image 179 Too Many Copies Print 179...

Страница 9: ...ns 197 Environmental Specifications 197 Interface Specifications 197 Network Interface Specifications 198 Safety and Approvals Specifications 199 Notices 200 Important Safety Instructions 200 General Printer Safety Instructions 200 Wireless Connection Safety Instructions 202 LCD Screen Safety Instructions 202 Important Privacy Notice Printer Serial Number 203 FCC Compliance Statement 203 Binding A...

Страница 10: ......

Страница 11: ...11 WF C4310 User s Guide Welcome to the WF C4310 User s Guide For a printable PDF copy of this guide click here ...

Страница 12: ... Setting Up Printing on a Chromebook Android Printing Using the Epson Print Enabler Using the Mopria Print Service Voice activated Printing Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Changing LCD Screen Language Selecting the Date and Time Adjusting the Screen Brightness Turning Off the Operation Ti...

Страница 13: ...creen 4 The help button 5 The arrow buttons and the OK button 6 The stop button 7 The button performs various functions 8 The back button The LCD Screen Status Icon Information Navigating the LCD Screen Entering Characters on the LCD Screen Viewing Animations Parent topic Using the Control Panel ...

Страница 14: ...her Quiet Mode is enabled 4 Displays the menu options Parent topic Control Panel Buttons and Lights Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions Icons Description Ink and maintenance box status select the icon to view the ink and maintenance box levels ...

Страница 15: ...ect is not enabled Wi Fi Direct is enabled The Quiet Mode setting is enabled or disabled Select the icon to change the setting Depending on the selected paper type and print quality when this feature is enabled noise is reduced during printing but print speed is slower There is a problem with the indicated setting select the icon for information on resolving the problem Displays additional informa...

Страница 16: ...e the menus press the arrow buttons to change the highlighted selection and press the OK button to confirm your selection To change a setting press the arrow buttons to highlight the setting and press the OK button ...

Страница 17: ... highlight the field and press the OK button to display the on screen keyboard Parent topic Control Panel Buttons and Lights Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings On screen keyboard ...

Страница 18: ... numbers and symbols 5 Displays a list of common domain names to choose from 6 Enters a space 7 Select when you are finished 8 Deletes the previous character Note You can also switch the character type by pressing the button On screen keypad 1 Cancels entry and closes the keypad 2 Select when you are finished 3 Clears the entered number 4 Moves the cursor left or right ...

Страница 19: ...ures 3 Select a topic from the list of available topics and follow the on screen instructions While viewing the topics you may see screens like this 1 Displays the current step number and the total number of steps 2 Press the left arrow button to view the previous step 3 Indicates your overall progress through the animation 4 Press the right arrow button to view the next step Parent topic Control ...

Страница 20: ... Note If your region uses Daylight Saving Time DST you must change this setting to match the season When you change from Winter to Summer your product automatically sets its clock ahead one hour When you change from Summer to Winter it sets its clock back one hour 5 On the Date Time Settings screen select Date Time 6 Select the date format you want to use 7 Use the arrow buttons and the OK button ...

Страница 21: ...c Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity This feature is enabled by default but you can turn it off Note This setting can be locked by an administrator If you cannot access this setting contact your administrator for assistance 1 Press the home button if n...

Страница 22: ...can disable access to your product from a USB connected computer This restricts non network access to the product Note This setting can be locked by an administrator If you cannot access this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Settings General Settings Printer Settings PC Connection via USB ...

Страница 23: ...ect Disable Parent topic Using the Control Panel Product Parts Locations See these sections to identify the parts on your product Product Parts Front Product Parts Inside Product Parts Back Parent topic Product Basics Product Parts Front ...

Страница 24: ...24 1 Control panel 2 Paper cassette 1 Output tray 2 Edge guides 3 Paper cassette Parent topic Product Parts Locations ...

Страница 25: ...25 Product Parts Inside 1 Printer cover 2 Ink cartridge holder Parent topic Product Parts Locations Product Parts Back ...

Страница 26: ...he time period before your product enters sleep mode and turns off the LCD screen 1 Press the home button if necessary 2 Select Settings General Settings Basic Settings Sleep Timer 3 Press the OK button 4 Use the displayed keypad to select a time period 5 When you are finished select Done on the Sleep Timer screen Parent topic Using Power Saving Settings Changing the Power Off Timer Settings You c...

Страница 27: ... website for use with Windows 10 S you must obtain software only from the Windows Store Setting Up Epson Connect Services Using Epson Email Print Using Epson Remote Print Parent topic Product Basics Setting Up Epson Connect Services If you did not activate your product s email address for use with Epson Connect when you set up your product you can activate it using the product control panel 1 Pres...

Страница 28: ...earn more about Email Print create your Epson Connect account and register your product to the Epson Connect service 3 Now you are ready to send and print emails to your product s Email Print address Note Go to epsonconnect com and log into your Epson Connect account to personalize your product s email adjust print settings and set up other Epson Connect services Parent topic Epson Connect Solutio...

Страница 29: ... Panel also lets you check product status Note App features may vary depending on your Epson product 1 Visit epson com connect U S or epson ca connect Canada to learn more about Epson Smart Panel and check the compatibility of your mobile device 2 Download Epson Smart Panel from the Apple App Store or Google Play 3 Do one of the following If your Epson product is already connected to a wireless ne...

Страница 30: ...reless network that your product is using 4 Print from your device to your product Note For details see the AirPrint page on the Apple website Parent topic Product Basics Related references Paper Source Settings Options Related topics Wi Fi or Wired Networking Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook allowing you to print from a Chromebook witho...

Страница 31: ... do not see your product tap All Printers and select your product Parent topic Product Basics Related topics Wi Fi or Wired Networking Using the Mopria Print Service You can use the Mopria Print Service to print from your Android phone or tablet Android v4 4 or later to your Epson product or any Mopria certified product from other manufacturers You can download the Mopria Print Service from Google...

Страница 32: ...ch voice assistant you use you can ask your product to print photos calendars recipes photo props and more Click here for more information 1 Connect your product to your network See the link below 2 Set up your product s email address for use with Epson Connect See the link below to activate it from the product control panel 3 Click here for instructions on how to set up your product and voice ass...

Страница 33: ...ord can deter interception of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave ...

Страница 34: ...our computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Setting Up Wireless Printing from a Smartphone or Tablet Parent topic Wi Fi or Wired Networking ...

Страница 35: ...he OK button 5 Select Wi Fi Setup Wizard and press the OK button 6 Use the arrow buttons to select the name of your wireless network or select Enter Manually to enter the name manually and press the OK button Use the displayed keypad to enter your network name 7 Select the Password field press the OK button and enter your wireless password using the displayed keypad Note The network name and passw...

Страница 36: ...abled device that is connected to a wireless network The Epson Smart Panel app installed on the device The wireless network name SSID and password Note Your device must be close enough to the product to create and maintain a Bluetooth connection 1 Make sure the product is turned on and is ready to print Note You must perform initial setup and ink installation before setting up wireless printing 2 ...

Страница 37: ...Setup Related tasks Using the Epson Smart Panel Mobile App Wi Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point In Wi Fi Direct Mode the product itself acts as a network access point for up to 8 devices 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Connecti...

Страница 38: ...Other Methods and press the OK button then select iOS and press the OK button Scan the QR code with the camera app on your device and follow the instructions on your device On the printer LCD screen select Dismiss and press the OK button then select Complete and press the OK button For other types of devices select Other Methods and press the OK button then select Other OS Devices and press the OK...

Страница 39: ...e OK button again Select Change press the OK button then use the on screen keyboard to enter the new network name To change the Wi Fi Direct password select Change Password press the OK button and select Yes and press the OK button again Use the on screen keyboard to enter your new Wi Fi Direct password Note Your password must be at least 8 and no more than 22 characters long Note If you have alre...

Страница 40: ...ter or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your network product documentation for details Using WPS to Connect to a Network Parent topic Wi Fi or Wired Networking Using WPS to Connect to a Network If you have a WPS enabled wireless router or access point you can use Wi Fi Protected Setup WPS to connect your product to t...

Страница 41: ... Network Settings and press the OK button 5 Use the down arrow button to select Network Status and press the OK button 6 Use the down arrow button to select Print Status Sheet and press the OK button 7 Press the OK button to select Print Examine the settings shown on the network status sheet to diagnose any problems you have Parent topic Wi Fi or Wired Networking Printing a Network Connection Repo...

Страница 42: ...Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report 1 Error code 2 Message Note Error codes and messages listed here may not all apply to your product Error Codes a...

Страница 43: ...b router or access point are turned on Make sure your router access point and or hub are turned on and the network cable is securely connected to your device and to your product If you are trying to set up Wi Fi remove the network cable and set up Wi Fi again Ethernet and Wi Fi cannot be connected at the same time ...

Страница 44: ...t and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button me...

Страница 45: ... product s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access point limits the number of connected devices raise the co...

Страница 46: ...ned on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addre...

Страница 47: ...ork settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E 13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for a...

Страница 48: ...ng a Wi Fi Direct Simple AP connection If you want to add another device disconnect an existing connected device first Parent topic Printing a Network Connection Report Changing or Updating Network Connections See these sections to change or update how your product connects to a network Changing a USB Connection to a Wi Fi Connection Changing a Wi Fi Connection to a Wired Network Connection Connec...

Страница 49: ...e 8 Continue following the rest of the on screen instructions Parent topic Changing or Updating Network Connections Related tasks Disabling Wi Fi Features Connecting to a New Wi Fi Router If you change the wireless router you have been using on your network you need to update your product s Wi Fi connection to the new router Note If your router uses a single network name SSID for both the 2 4 GHz ...

Страница 50: ... button to select Disable Wi Fi and press the OK button 7 Press the OK button again to disable Wi Fi Parent topic Changing or Updating Network Connections Using Your Product on a Secure Network Follow the instructions in these sections to configure security features for your product on the network using the Web Config software Accessing the Web Config Utility Changing the Administrator Password in...

Страница 51: ...access the full capabilities of the Web Config utility The default password is the product s serial number Check the label on your product to locate the serial number You see the available Web Config utility options Parent topic Using Your Product on a Secure Network Related tasks Printing a Network Status Sheet Changing the Administrator Password in Web Config Changing the Administrator Password ...

Страница 52: ...location information optional using WGS 84 syntax which separates latitude and longitude with a comma Enter 90 to 90 for the latitude value and 180 to 180 for the longitude value You can enter values to the sixth decimal Top Priority Protocol Select the top priority protocol from IPP or Port9100 Enable AirPrint Enables IPP Bonjour and AirPrint IPP connections require secure communication Parent to...

Страница 53: ...vices and AirPrint SLP SLP is used for network searching in EpsonNet Config WSD Add WSD devices or print and scan from the WSD port LLTD Displays the product on the Windows network map LLMNR Use name resolution without NetBIOS even if you cannot use DNS LPR Print from the LPR port RAW Port9100 Print from the RAW port Port 9100 IPP Print over the Internet including AirPrint SNMPv1 v2c Remotely set ...

Страница 54: ...P function to use network searching in EpsonNet Config WSD Settings Setting Options Description Enable WSD Enable adding devices using WSD and printing and scanning from the WSD port Printing Timeout sec Enter the communication timeout value for WSD printing between 3 and 3 600 seconds Device Name Displays the WSD device name Location Displays the WSD location name LLTD Settings Setting Options De...

Страница 55: ...00 Printing Timeout sec Enter the timeout value for RAW port Port 9100 printing between 0 and 3 600 seconds IPP Settings Setting Options Description Enable IPP Enable IPP communication for products that support IPP are displayed you cannot use AirPrint if disabled Allow Non secure Communication Allow the printer to communicate without any security measures IPP Communication Timeout sec Enter the t...

Страница 56: ...r 0 to 32 ASCII characters Community Name Read Write Enter 0 to 32 ASCII characters Allow access from Epson tools Enable information to be written by Epson tools such as Epson Device Admin SNMPv3 Settings Setting Options Description Enable SNMPv3 Enable SNMPv3 for products that support SNMPv3 User Name Enter 1 to 32 characters Authentication Settings Select an algorithm and set a password for auth...

Страница 57: ...onfiguring SSL TLS Communication Related tasks Accessing the Web Config Utility Obtaining and Importing a CA signed Certificate Updating a Self signed Certificate Configuring a Server Certificate for the Product You can configure a server certificate for your product 1 Access Web Config and select the Network Security tab 2 Under SSL TLS select Certificate 3 Select one of the following options CA ...

Страница 58: ... each security feature The certificates must be signed by and obtained from a CA Certificate Authority CA Certificate A CA certificate indicates that a third party has verified the identity of a server You need to obtain a CA certificate for server authentication from a CA that issues it Self signed Certificate A self signed certificate is issued and signed by the product itself You can use the ce...

Страница 59: ...ssued CA signed certificate to a computer connected to the product Before proceeding make sure the time and date settings are correct on your product See the product s User s Guide for instructions 10 Select Network Security select your network security option and select Certificate again 11 In the CA Certificate section click Import 12 Select the format of the certificate as the Server Certificat...

Страница 60: ...umber as specified by the ISO 3166 standard Parent topic Using a Digital Certificate CSR Import Settings You can configure these settings when importing a CSR in Web Config Note The import setting requirements vary by certificate format and how you obtained the certificate Certificate format Setting descriptions PEM DER format obtained from Web Config Private Key Do not configure because the produ...

Страница 61: ...ity Updating a Self signed Certificate If your product supports the HTTPS server feature you can update a self signed certificate using Web Config 1 Access Web Config and select Network Security select SSL TLS and select Certificate 2 Click Update 3 Enter an identifier for your product from 1 to 128 characters long in the Common Name field Note You can add up to 5 IPv4 addresses IPv6 addresses hos...

Страница 62: ...Certificate Related tasks Accessing the Web Config Utility Deleting a CA Certificate Deleting a CA Certificate You can delete an imported CA certificate with Web Config when the certificate expires or if you have no more need for an encrypted connection 1 Access Web Config and select Network Security Settings 2 Select CA Certificate 3 Locate the certificate you want to remove and click the Delete ...

Страница 63: ...he help button 2 Select How To 3 Select Load Paper 4 Do one of the following To load Letter sized paper select Basic To load paper that is larger than Letter size select Paper that exceeds the cassette length To load envelopes select Load Envelope To load photo paper select Load Photo Paper Always follow these paper loading guidelines Do not remove or insert the paper cassette during printing Load...

Страница 64: ...th holes as shown Note Do not select automatic 2 sided printing for this type of paper and do not print over the holes Select Letterhead or Preprinted as the paper type setting When loading paper longer than the cassette select User Defined as the paper size setting Make sure the end of the paper is cut perpendicularly and do not touch paper that is being fed or ejected To load paper longer than t...

Страница 65: ...65 2 Extend the paper tray by pressing the lever and slide the edge guides all the way out ...

Страница 66: ...66 3 Insert the paper printable side down and slide the edge guide until it touches the paper Do not let the front edge of the paper extend past the triangle symbols on the end of the cassette ...

Страница 67: ...al conditions can also affect photo drying times To avoid smearing your photos do not touch the printed side until the ink is completely dry Moisture and oils from your skin can also affect print quality so avoid rubbing or scratching the surface of your photos even after they dry Paper Loading Capacity Double sided Printing Capacity Borderless Paper Type Compatibility Parent topic Loading Paper R...

Страница 68: ...5 14 inches 216 356 mm Oficio 9 8 46 12 4 inches 215 315 mm Mexico Oficio 8 5 13 4 inches 216 340 mm Executive 7 25 10 5 inches 184 267 mm Half Letter 5 5 8 5 inches 140 216 mm or A6 4 1 5 8 inches 105 148 mm size Up to the line indicated by the triangle mark 250 sheets User defined paper size up to 14 inches long 356 mm 250 sheets User defined paper size from 14 to 47 2 inches 357 to 1200 mm long...

Страница 69: ... 356 mm Oficio 9 8 46 12 4 inches 215 315 mm Mexico Oficio 8 5 13 4 inches 216 340 mm Executive 7 25 10 5 inches 184 267 mm Half Letter 5 5 8 5 inches 140 216 mm or A6 4 1 5 8 inches 105 148 mm size 50 sheets User defined paper size from 8 5 11 inches 216 297 mm to 8 5 14 inches 216 356 mm 1 50 sheets User defined paper size from 3 5 5 inches 89 127 mm to 8 5 14 inches 216 297 mm 1 50 sheets User ...

Страница 70: ...184 267 mm Up to the arrow mark 30 sheets Legal 8 5 14 inches 216 356 mm 8 5 13 inches 216 330 mm Oficio 9 8 46 12 4 inches 215 315 mm Mexico Oficio 8 5 13 4 inches 216 340 mm Half Letter 5 5 8 5 inches 140 216 mm A6 4 1 5 8 inches 105 148 mm 30 sheets User defined paper size from 8 5 11 inches 216 297 mm to 8 5 14 inches 216 356 mm 250 sheets 30 sheets User defined paper size from 3 5 5 inches 89...

Страница 71: ...9 mm 250 sheets 30 sheets Epson Premium Presentation Paper Matte Double sided Epson Brochure Flyer Paper Matte Double sided Letter 8 5 11 inches 216 279 mm 50 20 Epson Premium Presentation Paper Matte Epson Photo Paper Glossy1 Epson Premium Photo Paper Glossy1 Epson Ultra Premium Photo Paper Glossy1 Epson Premium Photo Paper Semi gloss1 Letter 8 5 11 inches 216 279 mm and smaller ...

Страница 72: ...6 4 1 5 8 inches 105 148 mm 10 sheets User defined paper size from 8 5 11 inches 216 297 mm to 8 5 14 inches 216 356 mm 50 sheets 10 sheets User defined paper size from 3 5 5 inches 89 127 mm to 8 5 14 inches 216 297 mm 10 sheets User defined paper size from 3 5 14 inches 89 356 mm to 8 5 47 2 inches 216 1200 mm 1 sheet Envelopes No 10 4 1 9 5 inches 105 241 mm Parent topic Loading Paper in the Ca...

Страница 73: ...to Paper Glossy Epson Premium Photo Paper Semi gloss Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Epson Brochure Flyer Paper Matte Double sided These paper types may scuff the print head resulting in smeared printouts Borderless Paper Sizes 4 6 inches 102 152 mm 5 7 inches 127 178 mm 8 10 inches 203 254 mm A4 8 3 11 7 inc...

Страница 74: ... S450218 4 500 Epson Multipurpose Plus Paper Letter 8 5 11 inches 216 279 mm S450217 4 500 Epson Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041062 100 Legal 8 5 14 inches 216 356 mm S041067 100 Epson Premium Presentation Paper Matte 8 10 inches 203 254 mm S041467 50 Letter 8 5 11 inches 216 279 mm S041257 S042180 50 100 Epson Premium Presentation Paper Matte Double sided Letter 8 5 ...

Страница 75: ... 152 mm S042181 S042174 60 100 5 7 inches 127 178 mm S041945 20 8 10 inches 203 254 mm S041946 20 Letter 8 5 11 inches 216 279 mm S042182 S042175 25 50 Epson Premium Photo Paper Semi gloss 4 6 inches 102 152 mm S041982 40 Letter 8 5 11 inches 216 279 mm S041331 20 Parent topic Loading Paper Paper or Media Type Settings Printing Software For this paper Select this paper Type or Media Type setting P...

Страница 76: ...atte Epson Premium Presentation Paper Matte Double sided Epson Brochure Flyer Paper Matte Double sided Premium Presentation Paper Matte Epson Presentation Paper Matte Presentation Paper Matte Note The settings listed here are available only when printing from your computer they do not apply to your product s control panel settings Parent topic Loading Paper Selecting the Paper Settings for Each So...

Страница 77: ...Paper Plain Paper Letterhead paper Letterhead Recycled paper Recycled Colored paper Color Pre printed paper Preprinted High quality plain paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper High Quality Plain Paper Envelopes Envelope Thick paper Card Stock Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper Glossy Prem Glossy Epson Photo Paper Glossy Glos...

Страница 78: ...General Settings Printer Settings You see a screen like this 3 Select one of these Auto Error Solver options Turn on this setting to display a warning and print single sided when a 2 sided printing error occurs or to print only what the printer could process when a memory full error occurs Turn off this setting to display an error message and stop printing if an error occurs 4 Select the Paper Sou...

Страница 79: ...Setup Auto Display On Select On to automatically display a menu that lets you select the paper size and type when you load paper in the product Note If this setting is disabled you cannot print over AirPrint Off Parent topic Selecting the Default Paper Source Settings Selecting the Universal Print Settings You can change the default universal print settings using the control panel on the product 1...

Страница 80: ...e when printing double sided Left Offset in Back Check Paper Width On Select On to check the paper width before printing This prevents printing beyond the edges of the paper when the paper size settings are incorrect but may reduce the printing speed Off Skip Blank Page On Select On to skip printing of blank pages automatically Off Parent topic Selecting the Universal Print Settings ...

Страница 81: ...Mac Printing from a Smartphone or Tablet Printing with Epson Photo Cancelling Printing Using a Product Button Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any ...

Страница 82: ...e print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings win...

Страница 83: ...h the name of your paper Check the paper type settings list for details 8 Select the Quality setting that matches the print quality you want to use 9 Select a Color option To print a color document or photo select the Color setting To print text and graphics in black or shades of gray select the Black Grayscale setting 10 To print on both sides of the paper select the 2 Sided Printing setting and ...

Страница 84: ...paper type and border setting you have chosen Draft For draft printing on plain paper Standard For everyday text and image printing High For photos and graphics with high print quality Parent topic Selecting Basic Print Settings Windows Multi Page Printing Options Windows You can select any of the available options in the Multi Page menu to set up your multi page print job 2 Up 4 Up 6 Up 8 Up 9 Up...

Страница 85: ...lipping the paper on the long edge Auto Short edge binding to print your double sided print job by automatically flipping the paper on the short edge Manual Long edge binding to print your double sided print job by printing one side and prompting you to flip the paper over on the long edge to print the other side recommended for paper types that do not support automatic duplexing Manual Short edge...

Страница 86: ...86 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab 5 Click the Print Density button ...

Страница 87: ... of your double sided document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Related references Double sided Printing Capacity Related tasks Selecting Basic Print Settings Windows Double sided Printing Options Windows You can select any of th...

Страница 88: ...a booklet Parent topic Selecting Double sided Printing Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increase Ink Drying Time Sets the amount of time required for drying ink after pr...

Страница 89: ...on to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the foll...

Страница 90: ...utton to create your own pattern and click the Settings button to customize the pattern Watermark adds a visible watermark to your printout Note Click the Add Delete button to create your own watermark and click the Settings button to customize the watermark Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize th...

Страница 91: ...r tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an inte...

Страница 92: ... increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs an...

Страница 93: ...Flips the printed image left to right Parent topic Selecting Additional Layout and Print Options Windows Header Footer Settings Windows You can select any of the Header Footer Settings options to add headers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page ...

Страница 94: ...94 Note These settings are not saved with your document You can select to print the following information User Name Computer Name Date Date Time Document Name Collate Number copy number ...

Страница 95: ...rol Panel on your computer Parent topic Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab ...

Страница 96: ...ur cursor over one of the Printing Presets to view its list of settings 3 Click on a preset to change its settings or delete it or use any of the available options on the screen to control your printing presets 4 To choose a preset for printing select it 5 Click OK ...

Страница 97: ... to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button ...

Страница 98: ...ble EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect may reduce print speed Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper Separator Page Before each document prints a separator p...

Страница 99: ...r matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Output 1 page documents facedown in 2 Sided mode Outputs single sided pages in a 2 sided print job facedown instead of faceup Output documents for filing Outputs all landscape portrait 1 sided and 2 sided documents in the same orientation f...

Страница 100: ...es 1 Do one of the following Windows 11 Click search for Settings and select it Select Bluetooth devices Printers scanners Select your product name and select Printer properties Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and P...

Страница 101: ...elect Properties 2 Click the Optional Settings tab Note You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab 3 Click Driver Settings You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for ea...

Страница 102: ...ustom anti copy pattern Watermark Various text watermarks Lets you select the text for the watermark or prohibit watermarks Add Delete Lets you add or delete a customized text or image based watermark Settings Lets you select the size position and other watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for...

Страница 103: ...s on one sheet of paper All Document Settings Lets you lock all print settings Parent topic Locking Printer Settings Windows Selecting Default Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print sett...

Страница 104: ...them as needed for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow...

Страница 105: ...ab You see the maintenance options 4 Select the language you want to use as the Language setting 5 Click OK to close the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Selecting Default Print Settings Windows ...

Страница 106: ... side of the Windows taskbar or click the up arrow and right click 2 Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature select the Never option 4 Click OK to exit Note If you choose to disable the automatic update feature you can check for ...

Страница 107: ... topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary...

Страница 108: ...a window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Страница 109: ... number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting 12 Click OK to save your settings You see your application s Print window ...

Страница 110: ...ecting Page Setup Settings Mac Selecting Print Layout Options Mac Selecting Double sided Printing Settings Mac Managing Color Mac Selecting Printing Preferences Mac Printing Your Document Mac Parent topic Printing from a Computer Selecting Basic Print Settings Mac Select the basic settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print comman...

Страница 111: ...n to expand the print window You see the expanded printer settings window for your product Note The print window may look different depending on the Mac OS version and the application you are using 5 To use an existing set of print settings select Presets and choose a preset from the list ...

Страница 112: ...per Size and Orientation Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 8 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 9 Select Print Settings or Printer Features from the pop up menu...

Страница 113: ...not exactly match the name of your paper Check the paper type settings list for details 11 Select the Print Quality setting you want to use 12 Select the Borderless checkbox if you want to print a borderless photo If the option is grayed out change the Media Type setting to a paper type that supports borderless printing 13 Select any of the available print options 14 If you want to save your setti...

Страница 114: ...ity and print speed Parent topic Selecting Basic Print Settings Mac Print Options Mac You can select any of the print options to customize your print Some options may be unavailable depending on other settings you have chosen Expansion If you selected a borderless paper size setting this option adjusts the image expansion settings to control printing at the edges of borderless prints Grayscale Pri...

Страница 115: ...ting a borderless photo select the Borderless checkbox or a paper size with a Borderless option You can also select a custom setting to create a custom paper size Note You must select a compatible borderless paper type and size to print without borders Check the borderless paper compatibility list for details 2 Select the orientation of your document or photo as shown in the print window Note If y...

Страница 116: ...r of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To print on both sides of each page select a setting from the Two Sided pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settin...

Страница 117: ...g Settings from the pop up menu on the print window Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network This screen may be different depending on the Mac OS version you are using 1 Select one of the Two sided Printing options ...

Страница 118: ...pe 3 If necessary customize the Adjustments settings as instructed on the screen 4 Print a test copy of your double sided document to test the selected settings 5 Follow any instructions displayed on the screen during printing Double sided Printing Options and Adjustments Mac Parent topic Printing on a Mac Related references Double sided Printing Capacity ...

Страница 119: ...Print Density Sets the level of ink coverage for double sided printing Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac Managing Color Mac You can adjust the Color Matching and Color Options settings to fine tune the colo...

Страница 120: ...rinting on a Mac Color Matching and Color Options Mac You can select these settings on the Color Matching and Color Options menus Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer driver or turn off color management ColorSync Prints using standard color profiles for your product and paper to help match image colors You can customize the conversion me...

Страница 121: ...ettings and select the Fix Red Eye setting to reduce or remove red eye in photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intentional color cast such as a statue you may want to turn off Fix Photo to retain the special colo...

Страница 122: ...k paper Skip Blank Page Ensures that your product does not print pages that contain no text or images Quiet Mode Lessens noise during printing but may decrease print speed Permit temporary black printing Allows you to print using black ink when color ink is expended Bidirectional printing Prints in both directions right to left and left to right speeding up printing but may reduce print quality Ou...

Страница 123: ...etting unless you experience issues when using a shared printing pool Reduce Print Data Size Increases print data compression to improve print speed Not recommended when printing fine patterns Parent topic Selecting Printing Preferences Mac Printing Your Document Mac Once you have selected your print settings you are ready to print Click Print at the bottom of the print window Checking Print Statu...

Страница 124: ...ay other printer information click Settings or Supply Levels Parent topic Printing Your Document Mac Printing from a Smartphone or Tablet You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app Note Your device must be connected to the same wireless network as your Epson product and Epson Smart Panel must be configured for use with your product 1 Download t...

Страница 125: ...have set up your product as described on the Start Here sheet and installed the Epson Photo software See the Epson Photo help utility for more information Note If you are using your Epson product with the Windows 10 S operating system you cannot use Epson Photo You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software ...

Страница 126: ...Box Printing with Black Ink and Expended Color Cartridges Conserving Low Black Ink with Windows Ink Safety Precautions Keep ink cartridges and maintenance box out of the reach of children and do not drink the ink Keep the ink cartridges out of direct sunlight Store ink cartridges in a cool dark place do not store the ink cartridges in high or freezing temperatures Be careful when you handle used i...

Страница 127: ...ame environment as the product Note that there is a valve in the ink supply port making covers or plugs unnecessary but care is needed to prevent the ink from staining items that the cartridge touches Do not touch the ink cartridge ink supply port or surrounding area Install a new ink cartridge immediately after removing an expended one Leaving cartridges uninstalled can dry out the print head and...

Страница 128: ...dge and Maintenance Box Status on the LCD Screen Checking Cartridge and Maintenance Box Status Windows Checking Cartridge and Maintenance Box Status Mac Parent topic Replacing Ink Cartridges and Maintenance Boxes Checking Cartridge and Maintenance Box Status on the LCD Screen When one of your ink cartridges is low or expended you see a message on the LCD screen Select How to and follow the steps o...

Страница 129: ... Status Windows A low ink reminder appears if you try to print when ink is low and you can check your cartridge or maintenance box status at any time using a utility on your Windows computer 1 To check your status access the Windows Desktop and double click the icon for your product in the right side of the Windows taskbar or click the up arrow and double click Then click Details ...

Страница 130: ...en Note If any of the cartridges installed in the product is broken incompatible with the product model or improperly installed Epson Status Monitor will not display an accurate cartridge status 3 To disable the low ink reminder right click the product icon in the Windows taskbar and select Monitoring Preferences ...

Страница 131: ...w 4 Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen 5 To disable promotional offers deselect the Display Epson Offers checkbox 6 Click OK Parent topic Check Cartridge and Maintenance Box Status ...

Страница 132: ...nce box using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select EPSON Status Monitor You see this window 3 Do the following as necessary You can update the ink cartridge and maintenance box status by clicking Update ...

Страница 133: ...provides firmware updates to address issues of security performance minor bug fixes and ensure the printer functions as designed These updates may affect the functionality of third party ink Non Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function The included initial cartridges are designed for reliable printer setup and cannot be used ...

Страница 134: ...w for more information 1 Turn on your product If an ink cartridge is expended you see a message on the LCD screen Note which cartridges need to be replaced then select How To and press the OK button Follow the instructions on the screen If you are replacing a cartridge before you see a message on the LCD screen press the home button if necessary and select Maintenance Ink Cartridge Replacement and...

Страница 135: ...equired will vary according to the number of pages you print the type of material you print on and the number of cleaning cycles that the printer performs Caution Do not reuse a maintenance box that has been removed and left uninstalled for more than a week Keep the maintenance box away from direct sunlight Parent topic Replacing Ink Cartridges and Maintenance Boxes Printing with Black Ink and Exp...

Страница 136: ...To use this feature Epson Status Monitor must be enabled 1 Do one of the following If available click Print in Black to continue printing using black ink If the Print in Black option is not available click Close and cancel your print job then follow the steps below Note If the message screen appears on another computer on a network you may need to cancel the print job using the product control pan...

Страница 137: ...nted paper Letterhead Color paper Recycled paper High quality plain paper Thick paper Envelopes 1 Click the printer icon in the Dock 2 If you see a message telling you that you can temporarily print with only black ink click the Delete or button to cancel your print job If you see an error message click OK Note If the message screen appears on another computer on a network you may need to cancel t...

Страница 138: ...ocument Parent topic Printing with Black Ink and Expended Color Cartridges Related tasks Removing and Installing Ink Cartridges Conserving Low Black Ink with Windows The following window appears when black ink runs low and there is more color ink Note The window appears only when you have selected Plain Paper Bright White Paper as the paper type setting and depends on other selected print settings...

Страница 139: ...ue using the remaining black ink Note If you disable this feature it remains disabled until you install a new black ink cartridge Parent topic Replacing Ink Cartridges and Maintenance Boxes Related tasks Removing and Installing Ink Cartridges ...

Страница 140: ...e Number of Sheets on the LCD Screen Print Head Maintenance If your printouts become too light or you see dark or light bands across them you may need to clean the print head nozzles Cleaning uses ink so clean the nozzles only if print quality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if an ink cartri...

Страница 141: ... necessary 4 Use the arrow buttons to select Maintenance and press the OK button 5 Press the down arrow button select Print Head Nozzle Check and press the OK button 6 Select Print and press the OK button The nozzle pattern prints 7 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning 8 Do one of the following If there are no gaps select O a...

Страница 142: ...sing the Product Control Panel Loading Paper in the Cassette Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in th...

Страница 143: ...143 You see a window like this 5 Click Print ...

Страница 144: ...leaning the print head up to 3 times turn the product off and wait at least 12 hours Then check the print head nozzles and try cleaning the print head again if necessary If quality still does not improve contact Epson Parent topic Print Head Nozzle Check Related tasks Cleaning the Print Head Using a Computer Utility Loading Paper in the Cassette Print Head Cleaning If print quality has declined an...

Страница 145: ...tton 6 Select Start and press the OK button to clean the print head When the cleaning cycle is finished a nozzle check pattern is printed Caution Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print 7 Do one of the following If there are no gaps select O and press the OK button If there are gaps or the pattern is faint select X and press the OK...

Страница 146: ...t click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Head Cleaning or Print Head Cleaning You see a window like this 5 Click Start to begin the cleaning cycle The power light flashes throughout the cleaning cycle and stays on when t...

Страница 147: ...is clean Print head needs cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then check the print head nozzles and try cleaning the print head again if necessary If quality still does not improve con...

Страница 148: ...sheets of plain paper in the product 3 Press the home button if necessary 4 Use the arrow buttons to select Maintenance and press the OK button 5 Press the down arrow button select Print Head Alignment and press the OK button 6 Select one of the following options Ruled Line Alignment if vertical lines in your printout are misaligned Horizontal Alignment if your printout contains horizontal banding...

Страница 149: ... screen instructions to finish the print quality adjustment Parent topic Print Head Alignment Related tasks Loading Paper in the Cassette Cleaning the Paper Guide If you see ink on the back of a printout you can clean the paper guide rollers to remove any excess ink 1 If printouts are smeared or scuffed load plain paper in the paper source that you want to clean in this size Letter 8 5 11 inches 2...

Страница 150: ...be smeared with ink To clean the printer head path use the following Several cotton swabs cup 59 ml water containing 2 to 3 drops of mild dish detergent A small flashlight Caution Do not use any other liquid to clean the translucent film or you may damage your product 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Open the printer cover ...

Страница 151: ...lucent film 2 Print head rail Caution Do not touch the print head rail or you may not be able to print Do not wipe off the grease on the rail 6 Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture then lightly wipe the ink off the translucent film ...

Страница 152: ... product Parent topic Adjusting Print Quality Checking the Number of Sheets on the LCD Screen You can view the number of sheets of paper that have fed through the product on the LCD screen 1 Press the home button if necessary 2 Use the arrow buttons to select Settings and press the OK button 3 Press the down arrow button select Print Counter and press the OK button 4 View the number of prints In T...

Страница 153: ...est you should clean it several times a year Caution Do not use a hard brush benzene alcohol or paint thinner to clean the product or you may damage it Do not place anything on top of the cover or use the cover as a writing surface or it could get permanently scratched Do not use oil or other lubricants inside the product or let water get inside Do not touch the parts shown below otherwise a malfu...

Страница 154: ... If you need to store your product or transport it a long distance prepare it for transportation as described here Caution During transportation and storage follow these guidelines Avoid tilting the product placing it vertically or turning it upside down otherwise ink may leak Leave the ink cartridges installed Removing the cartridges can dry out the print head and may prevent the product from pri...

Страница 155: ...able Otherwise the print head does not return to the home position which can cause the ink to dry and may prevent the product from printing 3 Disconnect any connected cables 4 Remove all the paper from the product 5 Open the printer cover and secure the ink cartridge holder to the printer as shown ...

Страница 156: ...shioning around the product Make sure the box adequately protects the product control panel 9 After unpacking the product be sure to remove all of the tape Keep the product level during transportation If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Nozzle Check Print Head Cleaning ...

Страница 157: ...157 Related references Environmental Specifications Related tasks Aligning the Print Head Using the Product Control Panel Adjusting the Print Quality Using the Product Control Panel ...

Страница 158: ...cs on the LCD screen at any time 1 Press the help button 2 Select Troubleshooting or How To to view instructional images or animations Parent topic Solving Problems Checking for Software Updates Periodically it s a good idea to check Epson s support website for free updates to your product software Visit epson com support U S or epson ca support Canada and select your product Note Your printer is ...

Страница 159: ... a software update option for Epson Software and selecting Update Parent topic Solving Problems Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen Note If the screen is dark press any button to wake the product from sleep mode LCD screen message Condition solution Printer error Turn on the printer again See your documentation for mo...

Страница 160: ...n the computer and that the port settings for the printer are correct Make sure the correct port USB or network is selected for your product connection Recovery mode Update Firmware An error has occurred during firmware updating Connect your product using a USB cable and try downloading the Firmware Update from Epson s support website If you still need help contact Epson for support Note In some p...

Страница 161: ...the arrow buttons to select Maintenance Print Head Nozzle Check and press the OK button 5 Press the OK button to select Print The nozzle pattern prints 6 Do one of the following depending on the results of the product check If the page prints and the nozzle check pattern is complete the product is operating properly Any operation problem you may have could be caused by your computer cable software...

Страница 162: ...ons to select Settings Restore Default Settings and press the OK button 3 Select one of these options Network Settings Resets all network settings All Except Network Settings Resets all settings except for network settings All Settings Resets all control panel settings You see a confirmation screen 4 Use the arrow buttons to select Yes if you want to reset the selected settings or No to cancel the...

Страница 163: ...cess has not finished after approximately 5 minutes turn off your product Turn it back on and check to see if charging is still in progress If it is still in progress contact Epson for help Parent topic Solving Setup Problems Software Installation Problems If you have problems while installing your product software try these solutions Make sure your product is turned on and any necessary cables ar...

Страница 164: ...t your network data and settings Cannot Print Over a Network Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Wireless Network Connection is Unstable on a Mac Wired Network Connection Becomes Unstable USB Connection Problems Parent topic Solving Problems Cannot Print Over a Network If you cannot print over a network try these solutions Make sure that ...

Страница 165: ...mentation for instructions on disabling the Privacy Separator function If you are connecting the product via Wi Fi Protected Setup WPS and the Wi Fi icon on your product s LCD screen is not lit make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router Check your wired LAN router or access point to see if the LED for the po...

Страница 166: ...ngs to their factory defaults 2 Windows only Uninstall your product software 3 Restart your router following the instructions in your router documentation Note If you are reading these instructions online you will lose your Internet connection when you restart your router so note the next step before restarting it 4 Download your product software from the Epson website or contact your system admin...

Страница 167: ...reen make sure your product software was installed correctly If necessary reinstall your software Make sure you installed your product software correctly for your network See the Start Here sheet for instructions If your Mac includes both wired and wireless network services make sure the network to which you connected your product is at the top of the Set Service Order list Check your Mac document...

Страница 168: ...ected to the computer and your product 2 Disable IEEE 802 3az for the computer s network adapter if it is enabled check your operating system s Ethernet connection settings 3 Connect the computer and your product directly with an Ethernet cable 4 Print a network connection report from your product 5 On the computer open a web browser and enter your product s IP address from the network connection ...

Страница 169: ...inting Port If you cannot create the secure IPP printing port try these solutions Make sure you specified the correct server certificate for SSL TLS communication using Web Config If you are using a CA certificate make sure it is imported to the computer that is accessing the product Parent topic Solving Network Security Problems Related tasks Configuring a Server Certificate for the Product Canno...

Страница 170: ...ning and Importing a CA signed Certificate Deleted a CA signed Certificate If you accidentally deleted a CA signed certificate try these solutions If you retained a backup file import the CA signed certificate again If you obtained the certificate using a CSR created in Web Config you cannot import a deleted certificate Create a new CSR and obtain a new certificate Parent topic Solving Network Sec...

Страница 171: ...ree CA certificates Import certificate files in PKCS 12 format that contains one or two CA certificates or convert each certificate to PRM format and import them again The certificate has expired Check if the certificate is valid or check the date and time on your printer Make sure the product time and date are set correctly and if the certificate is out of date obtain and import a new certificate...

Страница 172: ...hen adjust the edge guides Make sure the paper stack is not above the tab on the edge guides inside the cassette or paper tray Be sure to insert the paper cassette all the way into your product If multiple pages feed at once remove the paper fan the edges to separate the sheets and reload it Do not load more than the recommended number of sheets Make sure your paper meets the specifications for yo...

Страница 173: ...l not to touch the protruding parts to avoid injury Remove the jammed paper carefully or you may damage the product Parent topic Solving Paper Problems Paper Ejection Problems If you have problems with paper ejecting properly try these solutions If paper does not eject fully you may have set the wrong paper size Cancel printing to eject the paper Select the correct paper size when you reprint If p...

Страница 174: ... for the printer and the computer Make sure there are no errors or paper jams in the product If you connected your product to a USB hub make sure it is a first tier hub If it still does not print connect your product directly to your computer instead of the hub Make sure the printer status is not offline or pending Make sure you are using the Epson printer driver for your product or the available ...

Страница 175: ...ter is not paused Make sure your product is selected as the printer in your printing program You can try to clear the problem by updating the product software to the latest version If the problem persists try uninstalling and reinstalling the printer driver Parent topic Solving Problems Printing from a Computer Related references Windows System Requirements Mac System Requirements Related tasks Ru...

Страница 176: ...onitoring Preferences button 6 Click the checkbox for the option that adds the shortcut icon to the taskbar 7 Click OK to close the open program windows Parent topic Solving Problems Printing from a Computer Error After Cartridge Replacement If you see an error light or error message after you replace an ink cartridge follow these steps 1 Make sure the print head is in the ink cartridge replacemen...

Страница 177: ...tect the print mechanism from overheating or becoming damaged Let the product rest with the power on for 30 minutes then try printing again If you are printing over a wireless network factors such as interference network traffic or weak signal strength may affect your printing speed For the fastest printing select the following settings in your product software Make sure the paper type setting mat...

Страница 178: ...rinting again Parent topic Solving Problems Printing from a Computer Related references Windows System Requirements Mac System Requirements Related tasks Selecting Basic Print Settings Windows Selecting Extended Settings Windows Selecting Basic Print Settings Mac Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages Note...

Страница 179: ...lving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Blank Pages Print If blank pages print unexpectedly try these solutions Make sure you selected the correct paper size settings in your printing program and printer software If a blank page exists in a document you are printing and you want to skip printing it select the Sk...

Страница 180: ...product Load paper in the correct direction and slide the edge guides against the edges of the paper You can use the preview option in your printer software to check your margins before you print Parent topic Solving Page Layout and Content Problems Related tasks Loading Paper in the Cassette Selecting the Paper Settings for Each Source Control Panel Border Appears on Borderless Prints If you see ...

Страница 181: ...n Windows delete all jobs from the Windows Spooler Click Print Queue on the Maintenance tab in the printer settings window and cancel any stalled print jobs On a Mac cancel any paused print jobs If your product is connected to a USB hub connect it directly to your computer instead If your computer entered sleep mode the last time you printed the next print job after your computer exits sleep mode ...

Страница 182: ... the recommended number of sheets Slide the edge guides against the edges of the paper Make sure the paper type setting matches the type of paper you loaded Select a higher print quality setting in your printer software Turn off any high speed settings in your product software Align the print head Adjust the print quality Make sure the product is not printing while tilted or at an angle Parent top...

Страница 183: ...rint head nozzles are clogged Then clean the print head if necessary Make sure the paper type setting matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your product Turn off any high speed settings in your product software Align the print head If print quality does not improve after aligning the print head disable the bidirectional high speed s...

Страница 184: ...e guide Make sure the paper type setting in your product software matches the type of paper you loaded If you are printing on thick paper or envelopes turn on the Thick Paper setting from the control panel or select Thick Paper and Envelopes in the Extended Settings of the printer software Turning this setting on will decrease print speed When manually printing 2 sided make sure the ink is complet...

Страница 185: ...electing Basic Print Settings Mac Loading Paper in the Cassette Aligning the Print Head Using the Product Control Panel Adjusting the Print Quality Using the Product Control Panel Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows Faint Printout or Printout Has Gaps If your printouts are faint or have gaps try these solutions Run a nozzle check t...

Страница 186: ...ed settings in your product software Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Align the print head using the Print Quality Adjustment setting Adjust the print quality in the product software You may need to increase the image resolution or print a smaller size see your software documentation Note Images from the Internet may be l...

Страница 187: ...ndard as the Color Mode Windows or Mode Mac setting in the printer software Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The ink cartridges may be old or low on ink and you may need to replace them After you print the colors in your printout need time to set as the ink dries During this time the colors may look different than you exp...

Страница 188: ...res you to uninstall and re install your software follow the instructions for your operating system Uninstalling Printing Software Windows Uninstalling Product Software Mac Parent topic Solving Problems Uninstalling Printing Software Windows You can uninstall and then re install your printer software to solve certain problems 1 Turn off the product 2 Disconnect any interface cables 3 Do one of the...

Страница 189: ...all your software Note If you find that re installing your product software does not solve a problem contact Epson Parent topic Uninstall Your Product Software Uninstalling Product Software Mac In most cases you do not need to uninstall your product software before re installing it However you can download the Uninstaller utility from the Epson support website to uninstall your product software as...

Страница 190: ...select your product for solutions to common problems You can download drivers and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative Before you call Epson for support please have the following information ready Product name Product serial number located on a label on the product Proof of purchase such as a store receipt and date ...

Страница 191: ...equirements Paper Specifications Printable Area Specifications Ink Cartridge Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Win...

Страница 192: ...orted Note For the latest product software available for your operating system visit the Epson support site at epson com support U S or epson ca support Canada select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot guarantee the qu...

Страница 193: ... 315 mm 3 5 5 inches 89 127 mm 4 6 inches 102 152 mm 5 7 inches 127 178 mm 8 10 inches 203 254 mm Half Letter 5 5 8 5 inches 140 216 mm Paper types Plain paper and paper distributed by Epson Weight Plain paper 17 lb 64 g m2 to 24 lb 90 g m2 Thick paper 25 lb 91 g m2 to 68 lb 256 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Paper types Plain bond paper Weight 20 lb 75 g m2 to 27 lb 100 g m2 ...

Страница 194: ... Top bottom right left 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 85 inches 47 mm minimum 3 Reduced print quality area bottom 1 77 inches 45 mm minimum Single sheets borderless 1 Reduced print quality area top 1 97 inches 50 mm minimum ...

Страница 195: ...operly or at all Epson periodically provides firmware updates to address issues of security performance minor bug fixes and ensure the printer functions as designed These updates may affect the functionality of third party ink Non Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function The included initial cartridges are designed for reliab...

Страница 196: ...h at 104 F 40 C Ink freezes at 3 2 F 16 C Ink thaws and is usable after 3 hours at 77 F 25 C Note For best printing results use up a cartridge within 6 months of opening the package Parent topic Technical Specifications Related references Ink Safety Precautions Dimension Specifications Height 6 5 inches 164 mm Width 16 7 inches 425 mm Depth Stored 14 9 inches 378 mm Printing 19 4 inches 493 mm Wei...

Страница 197: ...chnical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage before initial ink charging 4 to 104 F 20 to 40 C Storage after initial ink charging 5 to 104 F 15 to 40 C 1 month at 104 F 40 C Humidity without condensation Operating 20 to 80 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interface type Hi Speed USB Devic...

Страница 198: ...le even if you connect the product to an Ethernet network Wi Fi Direct is not supported on IEEE 802 11b Ethernet Standard IEEE802 3i 10BASE T IEEE802 3u 100BASE TX IEEE802 3az Energy Efficient Ethernet IEEE802 3az Energy Efficient Ethernet the connected device should be IEEE802 3az compliant Communication mode Auto 10Mbps Full duplex 10Mbps Half duplex 100Mbps Full duplex 100Mbps Half duplex Conne...

Страница 199: ... interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment compli...

Страница 200: ...s LCD Screen Safety Instructions Parent topic Notices General Printer Safety Instructions Be sure to follow all warnings and instructions marked on the printer Use only the type of power source indicated on the printer s label Use only the AC adapter that comes with the printer and do not use it with other equipment Use of other cords with this product or use of the AC adapter with other products ...

Страница 201: ...se or insert objects through the slots Keep the printer away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Do not place or store the printer and the AC adapter outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity When connecting the printer to a comput...

Страница 202: ...ces or inside a medical facility follow the directions from authorized staff members at the facility and follow all posted warnings and directions on the device to avoid causing an accident Do not connect this product to the internet directly Connect it to a network protected by a router or firewall Parent topic Important Safety Instructions LCD Screen Safety Instructions Use only a dry soft cloth...

Страница 203: ...and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct t...

Страница 204: ...Epson agree that all Disputes shall be resolved by binding arbitration according to this Agreement ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED Pursuant to this Agreement binding arbitration shall be administered by JAMS a nationally recognized arbitration authority pursuant to its code of procedures then in effect for...

Страница 205: ...w jamsadr com or by calling 1 800 352 5267 and under the rules set forth in this Agreement All Disputes shall be resolved by a single neutral arbitrator and both parties shall have a reasonable opportunity to participate in the selection of the arbitrator The arbitrator is bound by the terms of this Agreement The arbitrator and not any federal state or local court or agency shall have exclusive au...

Страница 206: ...of the award whichever is greater ii pay you twice the amount of your reasonable attorney s fees if any and iii reimburse you for any expenses including expert witness fees and costs that your attorney reasonably accrues for investigating preparing and pursuing the Dispute in arbitration Except as agreed upon by you and Epson in writing the arbitrator shall determine the amount of fees costs and e...

Страница 207: ...orceable the entire Section 1 but only Section 1 shall be null and void Parent topic Notices Trademarks EPSON and Epson Smart Panel are registered trademarks EPSON Exceed Your Vision is a registered logomark and Epson ConnectTM is a trademark of Seiko Epson Corporation Epson StoreSM is a service mark of Epson America Inc Epson Remote PrintTM is a trademark of Seiko Epson Corporation Windows is a r...

Страница 208: ...options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation This information ...

Страница 209: ...se of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright ...

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