4
Solving Problems
Solving Problems
If you have a problem with your Epson
®
product, check the messages on the LCD screen
to diagnose the cause of most problems.
You can also check the basic troubleshooting suggestions below. For more in-depth
troubleshooting, see your product’s online
User’s Guide
or FAQs
at
www.epson.com/
support
(U.S.) or
www.epson.ca/support
(Canada).
Network Problems
■
Try connecting to the wireless router or access point with your computer or another
device to confirm that it is working correctly.
■
Make sure that the wireless network supports 2.4 GHz. The product cannot connect
to a 5 GHz network.
■
Try restarting the router (turn it off and then on), then try to connect to it again.
■
Verify that the network settings are correct and check the signal strength. If it is poor,
try moving the product closer to your router or access point.
■
When using TCP/IP, make sure your network’s DHCP option is enabled (your router
manufacturer will be able to assist you with this setting).
■
Print a network status sheet from the product’s control panel. Press if necessary and
tap the
Settings
icon. Then select
General Settings > Network Settings
>
Network Status > Print Status Sheet.
Then press the
button.
■
Remove and reinstall your product software.
Paper Feeds Incorrectly in the ADF
■
Make sure your originals are not creased or folded, and do not contain holes, staples,
tape, or other materials that could obstruct the feeder.
■
Check that the side and front edge guides are set firmly against the original that you
are copying, but are not too tight.
■
Fan your stack of originals and tap them gently on a flat surface to even the edges.
