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Cannot Print, Scan, or Fax
Problem Solving
Read this section if you cannot print, scan, or fax as expected or if there are problems when printing. See the
following for solutions to some common problems.
Is the printer turned on?
Solutions
❏
Make sure that the printer is turned on.
❏
Make sure that the power cord is correctly connected.
&
“Power Does Not Turn On” on page 195
&
“Cannot Solve Problem” on page 199
Is any paper jammed in the printer?
Solutions
If paper is jammed in the printer, it cannot start printing. Remove the jammed paper from the printer.
&
“Paper Gets Jammed” on page 182
Is the printer itself working properly?
Solutions
❏
If an error message is displayed on the LCD screen, check the error.
❏
Print a status sheet and use it to check if the printer itself can print properly.
&
“A Message is Displayed on the LCD Screen” on page 180
Are you having connection problems?
Solutions
❏
Make sure that the cables are properly connected for all connections.
❏
Make sure that the network device and USB hub are operating normally.
❏
If you have a Wi-Fi connection, make sure that the Wi-Fi connection settings are correct.
❏
Check the network that your computer and printer are connected to, and make sure that the names of
the networks match.
&
“The Printer Cannot Connect to the Network” on page 147
&
“The Printer Cannot Connect by USB” on page 146
&
“Checking the Printer's Network Connection Status (Network Connection Report)” on page 126
Has print data been sent correctly?
Solutions
❏
Make sure there is no print data standing by from a previous job.
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Содержание WF-2960
Страница 1: ...User s Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6902 01 EN ...
Страница 17: ...Part Names and Functions Front 18 Inside 19 Rear 20 ...
Страница 21: ...Guide to the Control Panel Control Panel 22 Touch Screen Operations 22 Home Screen Configuration 23 ...
Страница 25: ...Loading Paper Paper Handling Precautions 26 Paper Size and Type Settings 26 Loading Papers 28 ...
Страница 31: ...Placing Originals Placing Originals 32 Originals that are not Supported by the ADF 33 ...
Страница 239: ...Where to Get Help Technical Support Web Site 240 Contacting Epson Support 240 ...