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Epson TM-T88II Series Скачать руководство пользователя страница 36

3-8

   Troubleshooting

Содержание TM-T88II Series

Страница 1: ...TM T88II Series User s Manual 400852003 ...

Страница 2: ...thermique est chaude VORSICHT Der Thermalkopf ist heiß Caution label above for the drawer kick out connector ERROR POWER PAPER OUT FEED ERROR POWER PAPER OUT FEED FEED Printer cover Control panel Cutter cover Cover open button Labels Label inside printer cover Label inside cutter section ...

Страница 3: ...e listing of topics see the Contents Printer Parts and Labels inside front cover Ordering Paper page ix Where to order paper Setting Up the Printer page 1 1 How to set up the printer Installing and Replacing Paper page 1 7 How to load or change the paper roll Solving Problems page 3 1 How to correct problems ...

Страница 4: ... affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Sei...

Страница 5: ...ty EN60950 North America EMI FCC ICES 003 Class A Safety UL 1950 CSA C22 2 No 950 Japan EMI VCCI Class A Oceania EMC AS NZS 3548 Taiwan EMI Class B WARNING The connection of a non shielded printer interface cable to this printer will invalidate the EMC standards of this device You are cautioned that changes or modifications not expressly approved by SEIKO EPSON Corporation could void your authorit...

Страница 6: ...de reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference i...

Страница 7: ...EÄUSCHPEGEL Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz Maschinenlärminformations Verordnung 3 GSGV ist der arbeitsplatzbezogene Geräusch Emissionswert kleiner als 70 dB A basierend auf ISO 7779 ...

Страница 8: ...bleshooting information Reference Chapter 4 contains specifications Appendix A tells how to change the DIP switch and paper near end settings Warnings Cautions and Notes WARNING Follow warnings carefully to avoid serious bodily injury CAUTION Observe cautions to avoid minor injury to yourself or damage to your equipment Note Notes have important information and useful tips on the operation of your...

Страница 9: ...imes as large as the standard size Smoothing is also possible Bar code printing is possible by using a bar code command Bar codes can be printed both in the vertical direction fence bar code and in the horizontal direction ladder bar code Repeated operations and copy printing are possible by using macro definitions Character font size 12 x 24 font or 9 x 17 font can be selected using a command Pri...

Страница 10: ...viii Introduction Options and Accessories EPSON power supply unit PS 170 Affixing tapes model DF 10 RS 485 interface board can be installed as a dealer option Wall hanging bracket set WH 10 ...

Страница 11: ...048 443 6652 In U S A Nakagawa Mfg USA Inc 2305 Lincoln Avenue Hayward CA 94545 USA Tel 510 782 0197 Fax 510 782 7124 In Europe Nakagawa Mfg Europe GmbH Krützpoort 16 47804 Krefeld Germany Tel 02151 711051 Fax 02151 713293 In Southeast Asia N A K Mfg Malaysia SDN BHD Lot 19 11 Bersatu Industrial Complexs Jalan Satu Kaw Per Cheras Jaya Balakong Industrial Area 43200 Cheras Selangor Darul Ehsan Mala...

Страница 12: ...Chiyoda Ku Tokyo 100 Japan Tel 03 3218 8000 Fax 03 3216 1375 Original paper PD 160R New Oji Paper Mfg Co Ltd 7 5 Ginza 4 Chome Chuo Ku Tokyo 104 Japan Tel 03 3563 4800 Fax 03 3563 1136 Original paper AF50KS E Jujo Thermal Oy Finland P O Box 92 FIN27501 Kauttua Finland Tel 38 3932900 Fax 38 3932419 Original paper P350 F380 P310 P300 Kanzaki Specialty Papers Inc 1500 Main Street Springfield MA 01115...

Страница 13: ... Running the self test 1 10 Adjustments and Settings 1 12 Chapter 2 Using the Printer Operating the Control Panel 2 1 Control Panel 2 1 Chapter 3 Troubleshooting Troubleshooting 3 1 General problems 3 1 Printing problems 3 1 Cleaning the print head 3 3 Paper handling problems 3 3 Auto cutter problems 3 5 Hexadecimal Dump 3 7 Chapter 4 Reference Information Printing Specifications 4 1 Paper Specifi...

Страница 14: ...xii Appendix A DIP Switch and Paper Near End Settings Setting the DIP Switches A 1 DIP switch functions A 1 Changing the DIP switch settings A 6 Adjusting the Paper Near End Detector A 7 ...

Страница 15: ... The illustration below shows the items included for the standard specification printer See the note on page 1 3 for information about the hexagonal lock screws ERROR POWER PAPER OUT FEED Printer Hexagonal lock screws Switch cover Paper roll only for the serial interface ...

Страница 16: ...ace installed the interface connector on your printer may look different from the one illustrated Before connecting any cables make sure both the printer and computer are turned off Connecting the computer You need an appropriate interface cable 1 Plug the cable connector securely into the printer s interface connector DK DC24V FG FG Power supply Drawer kick out Interface Grounding screw The shape...

Страница 17: ...h type screws with the enclosed millimeter type screws using a hex screwdriver 5 mm If the printer has a parallel interface squeeze the wire clips on the printer together until they lock in place on both sides of the connector 3 Attach the other end of the cable to the computer Connecting the Drawer WARNING Use a drawer that matches the printer specifications Using an improper drawer may damage th...

Страница 18: ... drawer kick out connector on the back of the printer next to the power supply connector Anschließen der Schublade WARNUNG Eine für den Drucker geeignete Schublade verwenden Bei Verwendung einer falschen Schublade kann diese oder der Drucker beschädigt werden ACHTUNG Kein Telefonkabel an die Schnappsteckerbuchse anschließen da sonst der Drucker und die Telefonkabel beschädigt werden können ...

Страница 19: ...inter You need a ground wire to ground your printer Make sure the wire is AWG 18 or equivalent 1 Be sure the printer is turned off 2 Connect the ground wire to the printer using one of the FG screws on the back of the printer as shown Connecting the Power Supply Use the optional EPSON PS 170 or equivalent power supply for your printer DK DC24V FG FG ...

Страница 20: ...t match contact your dealer for assistance Do not plug in the power cord Otherwise you may damage the power supply or the printer 1 Make sure the printer s power switch is turned off and the power supply s power cord is unplugged from the electrical outlet 2 Check the label on the power supply to make sure the voltage required by the power supply matches your electrical outlet 3 Plug in the power ...

Страница 21: ...d to the core because the printer cannot detect the paper end correctly 1 Make sure the printer is not receiving data otherwise data may be lost 2 Open the paper roll cover by pressing the cover open button If the cover open button will not open the cover see page 3 4 or 3 6 in Troubleshooting 3 Remove the used paper roll core if there is one ERROR POWER PAPER OUT FEED FEED ...

Страница 22: ...1 8 Setting Up the Printer 4 Insert the paper roll as shown 5 Be sure to note the correct direction that the paper comes off the roll ERROR POWER PAPER OUT FEED FEED ...

Страница 23: ...Setting Up the Printer 1 9 6 Pull out a small amount of paper as shown Then close the cover 7 Tear off the paper as shown ERROR POWER PAPER OUT FEED FEED ERROR POWER PAPER OUT FEED FEED ...

Страница 24: ...power switch is not pressed accidentally If you want to use this cover install it as shown in the illustration below Self Test The self test lets you know if your printer is operating properly It checks the control circuits printer mechanisms print quality ROM version and DIP switch settings This test is independent of any other equipment or software Running the self test 1 Make sure the printer i...

Страница 25: ...light blinks Self test printing Please press the PAPER FEED button 3 Press the FEED button to continue printing The printer prints a pattern using the built in character set 4 The self test automatically ends and cuts the paper after printing the following completed The printer is ready to receive data as soon as it completes the self test Note If you want to pause the self test manually press the...

Страница 26: ...witches that allow you to change communication settings such as handshaking and parity check as well as print density TM T88II Series printers also have a near end sensor for the paper This can warn you when the paper is almost out If you find that there is not enough paper remaining on the roll when the near end detector is triggered you can change the near end sensor setting See Appendix A if yo...

Страница 27: ...s of the printer with the button on the control panel The indicator lights help you monitor the printer s status Control Panel Button The button can be disabled by the ESC c 5 command Press the FEED button once to advance paper one line You can also hold down the FEED button to feed paper continuously ERROR POWER PAPER OUT FEED ...

Страница 28: ...er 3 for information on what to do when this light comes on PAPER OUT This light indicates the near end of the paper roll Install a new paper roll and the printer will continue printing When the light blinks it indicates the self test printing standby state or macro execution standby state when the macro execution command is used ...

Страница 29: ... is controlled by a switch or timer use another outlet Printing problems The ERROR light is on not blinking and nothing is printed If the PAPER OUT light is on the paper roll is not installed or is at or near the end Install a new paper roll See Chapter 1 for instructions If the PAPER OUT light is off make sure the printer cover is properly closed Press the printer cover until the cover audibly cl...

Страница 30: ... the self test If the self test does not work contact your dealer or a qualified service person If the self test works properly check the following 1 Check the connection at both ends of the interface cable between the printer and the computer Also make sure this cable meets the specifications for both the printer and the computer 2 The data transmission settings may be different between the print...

Страница 31: ...uching it with your fingers or any hard object 1 Open the printer cover 2 Clean the thermal element of the print head with a cotton swab moistened with an alcohol solvent ethanol methanol or IPA Paper handling problems Paper is jammed inside the printer CAUTION Do not touch the print head because it can be very hot after printing continuously for a long time Radiation plate Thermal element Head ...

Страница 32: ...off and press the cover open button to open the cover 2 Remove the jammed paper put the roll back in the printer and close the cover 3 If paper is caught in the automatic cutter and the printer cover cannot be opened open the cutter cover as shown below ERROR POWER PAPER OUT FEED FEED ...

Страница 33: ...Auto cutter problems The auto cutter is jammed If a foreign object such as a push pin or paper clip drops in the auto cutter and causes the auto cutter to lock up the printer enters an error state and begins the recovery operation automatically If the problem is not serious the auto cutter returns to its normal position without any intervention by the user ERROR POWER PAPER OUT FEED FEED ADJUSTMEN...

Страница 34: ...the problem 1 Pull the cutter cover toward you so that you can rotate the cutter motor knob 2 Following the instructions on the label rotate the knob until the appears in the hole 3 Close the cutter cover ERROR POWER PAPER OUT FEED FEED ERROR POWER PAPER OUT FEED FEED ADJUSTMENT TURN KNOB UNTIL YOU SEE TRIANGLE IN OPENING ...

Страница 35: ...ter 3 Close the cover 4 Run any software program that sends data to the printer The printer prints Hexadecimal Dump and then all the codes it receives in a two column format The first column contains the hexadecimal codes and the second column gives the ASCII characters that correspond to the codes Hexadecimal Dump 1B 21 00 1B 26 02 40 40 1B 25 01 1B 63 34 00 1B c4 41 42 43 44 45 46 47 48 ABCDEFGH...

Страница 36: ...3 8 Troubleshooting ...

Страница 37: ... 2 dots Font A 0 28 mm 01 2 dots Font B Programmable by control command Printing speed High speed mode Approximately 120 mm second maximum approximately 4 72 second maximum 38 lines second maximum computed value for 3 18mm 1 8 feed 28 4 lines second maximum 4 23 mm 1 6 feed at 24 V 28 C 82 F density level 2 Speed is adjusted depending on the applied voltage to the printer and head temperature cond...

Страница 38: ...ing speed when a ladder bar code is printed Approximately 42 mm second approximately 1 7 second Paper feeding speed Approximately 120 mm second approximately 4 72 second continuous paper feeding Line spacing default 4 23 mm 1 6 Programmable by control command Number of characters Alphanumeric characters 95 International characters 32 Extended graphics 128 7 pages including one space page Kanji cha...

Страница 39: ...x 6 77 0 06 x 27 42 2 82 x 3 39 0 11 x 13 21 2 82 x 6 77 0 11 x 27 21 Font B 9 x 17 0 99 x 2 40 0 04 x 09 56 0 99 x 4 80 0 04 x 19 56 1 98 x 2 40 0 08 x 09 28 1 98 x 4 80 0 08 x 19 28 Kanji 24 x 24 3 39 x 3 39 0 13 x 13 21 3 39 x 6 77 0 13 x 27 21 6 77 x 3 39 0 27 x 13 10 6 77 x 6 77 0 27 x 27 10 Paper roll single ply Size Width 79 5 mm 0 5 mm 3 13 0 02 Maximum outside diameter 83 mm 3 27 Paper ro...

Страница 40: ... 7 optional power supply EPSON PS 170 Current consumption at 24V High speed mode Mean Approximately 1 7A character font A α N all columns printing Peak Approximately 7 7A Low power consumption mode Mean Approximately 1 2A Character font A α N all columns printing Peak Approximately 6 6A Standby Mean Approximately 0 2A ...

Страница 41: ...nning of the Wearout Period MTBF 360 000 hours Failure is defined as Random Failure occurring at the time of the Random Failure Period MCBF 52 000 000 lines This is an average failure interval based on failures relating to wearout and random failures up to the life of 15 million lines Temperature Operating 5 to 45 C 41 to 113 F Storage 10 to 50 C 14 to 122 F except for paper Humidity Operating 10 ...

Страница 42: ...4 6 Reference Information ...

Страница 43: ...P Switches DIP switch functions Your printer has two sets of DIP switches The functions of the switches are shown in the following tables Serial interface specifications Set 1 SW Function ON OFF 1 1 Data receive error Ignored Prints 1 2 Receive buffer capacity 45 bytes 4K bytes 1 3 Handshaking XON XOFF DTR DSR 1 4 Data word length 7 bits 8 bits 1 5 Parity check Enabled Disabled 1 6 Parity selectio...

Страница 44: ... ON OFF 2 1 Handshaking BUSY condition Receive buffer full Off line or receive buffer full 2 2 Reserved do not change settings Fixed to OFF 2 3 Selects print density Refer to table below 2 4 2 5 Reserved do not change settings Fixed to OFF 2 6 Reserved do not change settings Fixed to OFF 2 7 I F pin 6 reset signal Enabled Disabled 2 8 I F pin 25 reset signal Enabled Disabled ...

Страница 45: ...ing is changed after the printer power is turned on the change does not take effect until the printer is turned on again or is reset If you turn on DIP switch 2 7 or 2 8 while the printer is turned on the printer may be reset depending on the signal state DIP switches should not be changed while the printer power is on If the print density is set to level 3 or 4 the printing will be at low speed I...

Страница 46: ...d SW Function ON OFF 2 1 Handshaking BUSY condition Receive buffer full Reading data Off line Receive buffer full Reading data 2 2 Reserved Do not change settings Fixed to Off 2 3 Selects print density Refer to table below 2 4 2 5 2 7 Reserved Do not change settings Fixed to Off 2 8 I F pin 31 reset signal Do not change settings Fixed to On Print Density SW 2 3 SW 2 4 1 Low power consumption mode ...

Страница 47: ...h setting is changed after printer power is turned on the change does not take effect until the printer is turned on again or is reset If you turn on DIP switch 2 8 while the printer is turned on the printer may be reset depending on the signal state Do not change DIP switches while the printer power is on If the print density is set to level 3 or 4 the printing will be at low speed In a low power...

Страница 48: ...to prevent an electric short which can damage the printer 1 Make sure the printer is turned off 2 Remove the screw from the DIP switch cover Then take off the DIP switch cover as shown in the illustration below 3 Set the switches using a pointed tool such as tweezers or a small screwdriver 4 Replace the DIP switch cover Then secure it with the screw The new settings take effect when you turn on th...

Страница 49: ...per on the roll when the sensor is triggered If you want more paper left change the setting as described below Note The factory setting is based on a paper roll core with an outside diameter of 18 mm 0 71 and an inside diameter of 12 mm 0 47 If you use a paper roll with a core with an outside diameter of more than 18 mm it is better to change to the upper setting as described below 1 Open the prin...

Страница 50: ...A 8 DIP Switch and Paper Near End Settings ...

Страница 51: ......

Страница 52: ...Printed in Japan 1999 12 ...

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