Purchasing Extended
Service: the EPSON
Preferred
SM
Plus Plan
The EPSON Preferred Limited Warranty Plan offers
premium warranty service for one year. We’d like to
inform you of the opportunity to continue enjoying
EPSON service after the end of your warranty
through our Preferred Plus Plan – Epson’s extended
service contract for the EPSON SureLab D3000
System. Just purchase the Preferred Plus Plan during
the one-year limited warranty period and you’ll
continue to have access to our toll-free priority
technical support line, on-site hardware service for
the printer and sorter units, and whole unit exchange
for the Printer PC.
One-Year Preferred Plus Option –
EPPSLD3B1
Provides one year of coverage or two on-site service
calls, whichever occurs first; in either case the print
head will be replaced only once.
You may purchase an extended service plan any time
during the one-year limited warranty period. You may
purchase up to three additional plans to follow your
first plan (for a total of four extended service plans), if
each purchase is made during the warranty period or
while a service plan is still in effect. All plans include
parts and labor. No renewal of extended service is
available after expiration of your fourth plan.
3
For EPSON Preferred
Technical Support
Follow these easy steps to obtain technical support.
Step 1:
Have your serial number available:
_________________________________________
Step 2:
Call toll-free 888-377-6611.*
Step 3:
Follow the voice prompt instructions.
Step 4:
Enter your Unit ID Number.
Step 5:
Be prepared to work with the Technical
Support Specialist to diagnose the problem.
Operating Hours: Currently Monday through Friday,
6
am
to 6
pm
Pacific Time (Subject to change)
* If you experience difficulty using your Unit ID Number to access the Toll-Free
Preferred line, please call 562-276-1305 during normal business hours so we
may resolve the problem. This phone number provides access to the same
EPSON Preferred Technical Support Staff as the toll-free number.
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