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Epson America, Inc. Limited Warranty
Applies in the United States and Canada
What Is Covered:
Epson America, Inc. (“Epson”) warrants to the original retail purchaser that the
EPSON printer covered by this limited warranty statement,
if purchased and operated only in the
United States or Canada, conforms to the manufacturer’s specifications and will be free from
defects in workmanship and materials for a period of one (1) year from the date of original
purchase. Epson also warrants that the consumable ink cartridges enclosed with the printer will
perform to the manufacturer’s specified usage, which usage may expire before the expiration of the
limited warranty for the EPSON printer. For warranty service, you must provide proof of the date
of original purchase.
What Epson Will Do To Correct Problems:
Should your EPSON printer prove defective
during the warranty period, please call the EPSON Connection at (562) 276-4382
(U.S.) or
(905) 709-3839
(Canada) for warranty repair instructions and return authorization. An Epson
service technician will provide telephone diagnostic service to determine whether the printer
requires service. If service is needed, Epson will, at its option, exchange or repair the printer
without charge for parts or labor. If Epson authorizes an exchange for the defective unit, Epson
will ship a replacement printer to you, freight prepaid, so long as you use an address in Canada or
the U.S. (excluding Puerto Rico and U.S. Possessions). Shipments to other locations will be made
freight collect. You are responsible for securely packaging the defective unit and returning it to
Epson within five (5) working days of receipt of the replacement. Epson requires a debit or a credit
card number to secure the cost of the replacement printer in the event that you fail to return the
defective one. If your printer is being repaired, Epson will direct you to send your printer to Epson
or its authorized service center, where the printer will be fixed and sent back to you. You are
responsible for packing the printer and for all costs to and from the Epson authorized service
center. When warranty service involves the exchange of the printer or a part, the item replaced
becomes Epson property. The replacement printer or part may be new or refurbished to the Epson
standard of quality, and, at Epson’s option, may be another model of like kind and quality.
Epson’s liability for replacement of the covered printer will not exceed the original retail selling
price of the covered printer. Exchange products and parts assume the remaining warranty period of
your original product covered by this limited warranty.
What This Warranty Does Not Cover:
This warranty does not apply to refurbished or
reconditioned products. This warranty covers only normal use in the United States and Canada.
This warranty is not transferable. This warranty does not cover any color change or fading of
prints or reimbursement of materials or services required for reprinting. This warranty does not
cover damage to the EPSON product caused by parts or supplies not manufactured, distributed or
certified by Epson. This warranty does not cover ribbons, ink cartridges or third party parts,
components, or peripheral devices added to the EPSON product after its shipment from Epson,
e.g., dealer or user-added boards or components. Epson is not responsible for warranty service
should the Epson label or logo or the rating label or serial number be removed or should the
product fail to be properly maintained or fail to function properly as a result of misuse, abuse,
improper installation, neglect, improper shipping, damage caused by disasters such as fire, flood,
and lightning, improper electrical current, software problems, interaction with non-Epson
products, or service other than by an Epson Authorized Servicer. If a claimed defect cannot be
identified or reproduced, you will be held responsible for the costs incurred.
SM
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