Troubleshooting
6-6
Photographic images look grainy or rough
Color documents print in black and white
Solving Printing Problems
If the printer won’t print, first check that:
◗
The printer is turned on and the
Ppower light is on.
◗
Paper is loaded in the printer.
◗
The printer is plugged into a working electrical outlet
that’s not controlled by a switch or timer.
◗
The interface cable is securely connected to the printer
and computer and both are turned on.
If you still can’t print, check the following solutions.
All lights are off
Possible cause
Solution
The print heads are
misaligned.
Run the Print Head Alignment utility. See Chapter 5 for instructions.
The resolution of your image
may be too low.
Increase the image resolution using your image-editing software, or
decrease the size of the image.
Possible cause
Solution
Your printer is not selected in
your application.
Select your printer and port in your software application.
Color printing is not selected.
Select color printing in your application and the printer driver.
Possible cause
Solution
The printer is not receiving
power.
Try these solutions:
◗
Make sure the printer is turned on.
◗
Turn off the power and plug in the power cord securely.
◗
Make sure the outlet is not controlled by a switch or timer and is
operable.
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