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Epson Small-in-One XP-700, Быстрое руководство

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Solving Problems

27

Solving Problems

If you have a problem with your EPSON product, check the messages on the LCD screen 
to diagnose the cause of most problems. Press 

 if necessary, then press 

l

 or 

r

 and select 

Help

. Select 

Troubleshooting

, then scroll up or down to see all the help topics.

Note: 

If the screen is dark, press the touch screen to wake the printer from sleep 

mode.

You can also check the basic troubleshooting suggestions below, or in your online 

User’s 

Guide

. Or, access interactive troubleshooting and FAQs at 

epson.com/support

 (U.S.) or 

epson.ca/support

 (Canada).

Note: 

Breakdown or repair of this product may cause loss of network data and settings. 

Epson is not responsible for backing up or recovering data and settings during or after 
the warranty period. We recommend that you make your own backup or print out your 
network data and settings.

Network Problems

Note: 

For more detailed network instructions, see your online 

User’s Guide

.

■

Try connecting to the wireless router or access point with your computer or another 
device to confirm that it is working correctly.

■

Try restarting the router (turn it off and then on), then try to connect to it again.

■

Print a Network Status Sheet (see page 29). Verify that the network settings are correct 
and check the signal strength. If it is poor, try moving the product closer to your 
router or access point. Avoid placing it next to a microwave oven, 2.4 GHz cordless 
phone, or large metal object such as a filing cabinet.

■

If your wireless router doesn’t broadcast its network name (SSID), see the following 
page for instructions on manually entering your wireless network name.

■

If your wireless router has security enabled, make sure you entered the WEP key or 
WPA passphrase correctly.

■

When using TCP/IP, make sure your network’s DHCP option is enabled (your router 
manufacturer will be able to assist you with this setting).

■

Remove and reinsert the CD to reinstall your product software.

■

Disable the firewall temporarily to see if that may be causing the problem. Contact 
your firewall manufacturer for assistance.

Содержание Small-in-One XP-700

Страница 1: ...uick Guide About Your Product 2 Loading Paper 4 Copying a Document or Photo 10 Printing From a Memory Card 11 Printing From Your Computer 13 Scanning a Document or Photo 17 Maintaining Your Product 20 Solving Problems 27 Notices 33 ...

Страница 2: ... information Copy and scan from the easy to use touch screen See this Quick Guide for the basics See the online User s Guide for details Easy networking WiFi Wi Fi Direct and Ethernet See the Start Here sheet and the online User s Guide Print photos from a USB flash drive external hard drive or CD burner See the online User s Guide for details Copy files to and from your computer with the built in...

Страница 3: ...Note The light is green when the product is connected to a network It flashes when network settings are being adjusted green for wireless and orange for wired For more information on the icons displayed on the screen press l or r then select Help on the product s touch screen Number Description 1 Turns product on off 2 Returns to the Home menu 3 LCD screen shows menus and status 4 Use the arrow ke...

Страница 4: ...aper feed slot one sheet at a time For details on loading paper in the lower cassette see the Start Here sheet To load paper in the upper cassette or rear paper feed slot follow the instructions in this section Loading Paper in the Upper Cassette 1 Open the front cover If the output tray is open close it before going to the next step As you slide in the output tray there may be slight resistance a...

Страница 5: ... pushed into the printer Remove the lower cassette then carefully pull out the upper cassette 3 Slide the edge guides outward 4 Set the front edge guide to the paper size you are using Then insert paper with the glossy or printable side facedown Make sure the paper is loaded against the front edge guide ...

Страница 6: ...arrows on the right side line up Loading Paper in the Rear Feed Slot First send your print job to the printer Be sure to select Rear Paper Feed Slot for the Source setting The print job can be sent from a computer or by using the touch screen Then follow the steps below to load paper in the rear paper feed slot 1 Open the rear paper feed slot cover and pull up the paper support 2 Slide the edge gu...

Страница 7: ...he center of the rear paper feed slot Slide the edge guides against the paper but not too tight Note Push paper down until it meets resistance about 2 inches 5 cm of the paper should be inside the printer as shown 4 When you re ready to print press x To cancel printing press y Cancel ...

Страница 8: ...Premium Presentation Paper Matte 8 10 inches 203 254 mm S041467 50 Letter 8 5 11 inches 216 279 mm S041257 S042180 50 100 EPSON Premium Presentation Paper Matte Double sided Letter 8 5 11 inches 216 279 mm S041568 50 EPSON Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041062 100 Legal 8 5 14 inches 216 356 mm S041067 100 EPSON Ultra Premium Photo Paper Glossy 4 6 inches 102 152 mm S042...

Страница 9: ...der the edge guides Load paper in the rear feed slot with the glossy or printable side faceup Always load paper short edge first and make sure the paper stack fits under the edge guides Make sure the paper is loaded against the edge guide and not sticking out from the end of the cassette Do not load more than the recommended number of sheets EPSON Photo Paper Glossy 4 6 inches 102 152 mm S041809 S...

Страница 10: ...y and select Copy You see this screen 5 Press or to select the number of copies you want up to 99 Or press the number 1 to display the numeric keyboard then select the number and press Done 6 Select Color or B W black and white 7 Scroll down to view additional copy settings 8 Select a copy setting then press u or d and select an option Note To clear previously used copy settings scroll down and se...

Страница 11: ... slot Otherwise the card might get stuck The memory card access light flashes then stays lit Now you can view your photos on the LCD screen and print them see page 12 Removing the Card After you finish printing your photos follow these steps to remove the card 1 Make sure the memory card access light is not flashing Caution Do not remove the card or turn off your printer while the memory card acce...

Страница 12: ...t Photos 3 Touch a photo on the screen to select it for printing 4 Press or to select the number of copies you want of that photo To crop or zoom into a photo select Edit Crop Zoom then make your adjustments To adjust the photo image select Edit Photo Adjustments then make your adjustments 5 To select another photo press l or r to scroll through your photos or press y and select a thumbnail image ...

Страница 13: ...g on plain paper or EPSON Bright White Paper with the auto duplexer see the online User s Guide Printing in Windows 1 Select the print command in your application 2 Select your product then click the Preferences or Properties button If you see a Setup Printer or Options button click it Then click Preferences or Properties on the next screen Click here to open your printer software Select your EPSO...

Страница 14: ...ng the Add Remove button 4 To resize your printout or select other print settings click the Page Layout tab and select settings as necessary 5 For more printing options click the Advanced tab Note For more information about print settings click Help or see your online User s Guide 6 Click OK to save your settings 7 Click OK or Print to start printing Select your document or photo Orientation Selec...

Страница 15: ...how Details to expand the print window if necessary 5 Select basic copy and page settings For borderless printing choose a Paper Size setting with a Borderless option Note If the setting you want isn t shown for example Scale check for it in your application before printing Or select your application from the pop up menu in this window and check if the setting is available Select your EPSON produc...

Страница 16: ... accordingly For this paper Select this setting Plain paper EPSON Bright White Paper EPSON Presentation Paper Matte EPSON Iron on Cool Peel Transfer paper EPSON Photo Quality Self adhesive Sheets Plain Paper Bright White Paper EPSON Premium Photo Paper Glossy Premium Photo Paper Glossy EPSON Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy EPSON Photo Paper Glossy Photo Paper Glos...

Страница 17: ...to Memory Card automatically scans a photo or document and saves it to an inserted memory card or USB storage device Scan to Cloud sends your scanned files to a destination that you have registered with EPSON Connect Scan to PC automatically creates a JPG image and saves it to your computer ideal for scanning photos Scan to PC PDF automatically creates a PDF file and saves it to your computer idea...

Страница 18: ...nal documents and photos and save them as files on your computer using the EPSON Scan software You can also launch EPSON Scan from any TWAIN compliant application Note For Mac OS X 10 6 or 10 7 see Scanning with Mac OS X 10 6 or 10 7 on page 19 For detailed scanning instructions see the online User s Guide 1 Place your original document or photo as shown on page 10 2 Close the cover gently so you ...

Страница 19: ...lication such as Image Capture and select your product from the DEVICES or SHARED list if necessary 4 If you would like to select scan settings such as Color Restoration and file save settings click Show Details 5 In the Scan To pop up menu select the folder in which you want to save your image 6 Click the Scan button to begin scanning Your image is saved to the folder selected Note With Mac OS X ...

Страница 20: ...aint or have gaps in them some of the nozzles in the print head may be clogged or ink may be running low in one or more of the ink cartridges Follow the steps below to check the print head nozzles 1 Load a few sheets of plain paper in the lower paper cassette cassette 2 2 Press if necessary then select Setup 3 Select Maintenance then Nozzle Check 4 Press x The nozzle check is printed 5 Check the p...

Страница 21: ... 6 If there are still gaps or lines or the test patterns are faint run another cleaning cycle and check the nozzles again Note If you don t see any improvement after cleaning the print head four times turn off the printer and wait at least six hours to let any dried ink soften Then try cleaning the print head again If quality does not improve one of the ink cartridges may need to be replaced If th...

Страница 22: ...t quality and could result in printer damage Yields vary considerably based on images printed print settings paper type frequency of use and temperature Actual yields will be lower with higher density images hot or dusty conditions less frequent printing or printing predominantly with one color All ink colors are used for printing and all in one printer maintenance and all colors have to be instal...

Страница 23: ... If you remove a low or expended ink cartridge you cannot reinstall and use the cartridge 1 Turn on your product 2 If an ink cartridge is expended you see a message on the LCD screen indicating which color to replace If you re replacing a cartridge before you see a message on the LCD screen select Setup Ink Levels Cartridge Replacement Note If a cartridge is expended you must replace it to be able...

Страница 24: ...ave discomfort or vision problems see a doctor immediately Keep ink cartridges out of the reach of children and don t allow them to drink the ink 5 Recap the ink cartridge using the cap that came with it Dispose of it carefully Do not take the used cartridge apart or try to refill it 6 If you are replacing the Black BK ink cartridge shake the new cartridge gently four or five times before unwrappi...

Страница 25: ...rmal operation and printing Note Do not shake cartridges after opening the package as they may leak 8 Remove the cap from the cartridge and store it in the included plastic bag for later use 9 Insert the ink cartridge head first into the ink cartridge holder Then press the bottom of the ink cartridge down until it clicks into place ...

Страница 26: ...en you see a completion message on the LCD screen ink priming is finished Caution Never turn off your product while ink is priming or you ll waste ink If you see an ink replacement message on the LCD screen lift the scanner unit and press down on all the cartridges firmly If printing on a CD or DVD do not insert the CD DVD tray until ink priming is finished ...

Страница 27: ...nline User s Guide Try connecting to the wireless router or access point with your computer or another device to confirm that it is working correctly Try restarting the router turn it off and then on then try to connect to it again Print a Network Status Sheet see page 29 Verify that the network settings are correct and check the signal strength If it is poor try moving the product closer to your ...

Страница 28: ...tons repeatedly to scroll through characters If your network name has uppercase ABC or lowercase abc letters make sure you enter them correctly Press or to move the cursor Press to enter symbols Press to delete 5 Select Done when you re finished entering your network name 6 If your network has security enabled you see the password screen 7 Follow the instructions above to enter the password If you...

Страница 29: ...Manager is set up to communicate with your product Print a Network Status Sheet 1 Press if necessary then select Setup 2 Scroll up or down and select Wi Fi Network Settings 3 Scroll up or down and select Wi Fi Network Status 4 Select Print the status sheet then press x Printing and Copying Problems When loading paper in the paper cassettes make sure it is loaded facedown usually the whiter brighte...

Страница 30: ...ore than the recommended number of sheets See your online User s Guide for information on paper loading capacity If paper has jammed follow the steps on the LCD screen If necessary check the following areas 1 Carefully remove any jammed paper from the rear feed slot 2 Lift the scanner unit and carefully remove any paper trapped inside 3 Remove the paper cassettes then remove any jammed paper trapp...

Страница 31: ...of paper you loaded matches the paper type setting on the touch screen or in your printer software see page 16 If you notice light or dark bands across your printouts or they are too faint run a nozzle check see page 20 to see if the print head needs cleaning If you notice jagged vertical lines you may need to align the print head See the online User s Guide for instructions The ink cartridges may...

Страница 32: ...canner Proof of purchase such as a store receipt and date of purchase Computer configuration and description of the problem Then call 562 276 4382 US or 905 709 3839 Canada 6 AM 8 PM Pacific Time Monday through Friday and 7 AM 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purchase Supplies and Accessories You can p...

Страница 33: ...ying crimping and kinking Do not place objects on top of it and do not allow it to be stepped on or run over Be careful to keep the cord straight at each end If damage occurs to the plug replace the cord or consult a qualified electrician If there are fuses in the plug make sure you replace them with fuses of the correct size and rating If you use an extension cord with the product make sure the t...

Страница 34: ... in performance Adjust only those controls that are covered by the operating instructions Except as specifically explained in your documentation do not attempt to service the product yourself Never disassemble modify or attempt to repair the product by yourself except as specifically explained in the documentation Do not adjust controls that are not covered by the operating instructions When stori...

Страница 35: ...Cartridge Safety Keep ink cartridges out of the reach of children and don t allow them to drink the ink Be careful when you handle used ink cartridges there may be ink remaining around the ink supply port If ink gets on your skin wash it off thoroughly with soap and water If it gets in your eyes flush them immediately with water If you still have discomfort or vision problems see a doctor immediat...

Страница 36: ...ting on a statistical basis as required by 47CFR 2 909 Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Trade Name EPSON Type of Product Multifunction printer Model C491D FCC Compliance Statement For United States Users This equipmen...

Страница 37: ...of original purchase For warranty service you must provide proof of the date of original purchase What Epson Will Do To Correct Problems Should your Epson printer prove defective during the warranty period please call the EPSON ConnectionSM at 562 276 4382 U S or 905 709 3839 Canada for warranty repair instructions and return authorization An EPSON service technician will provide telephone diagnos...

Страница 38: ...oducts or service other than by an EPSON Authorized Servicer If a claimed defect cannot be identified or reproduced you will be held responsible for the costs incurred THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE ...

Страница 39: ...ed as Original Epson Products or Epson Approved Products by Seiko Epson Corporation In addition to software program rights owned by Seiko Epson Corporation this product also includes open source software Refer to OSS pdf on your product software CD ROM for a list of open source software and software license terms applied to this printer Responsible Use of Copyrighted Materials Epson encourages eac...

Страница 40: ...CPD 37289 Printed in XXXXXX ...

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