Solving Problems
39
English
Movie printing problems
The same thumbnail images are printed on
one sheet.
■
When you select
Print N Frames
as the
movie printing method, if you set a short
range for the movie, the same thumbnail
images are printed on one sheet. Set a
longer range for the movie and try again.
The printer does not play the movie.
■
If you see a
?
when you select the movie
you want to play, the video codec for the
movie data is not supported. Make sure
that your movie data meets the
requirements. See your online
User's
Guide
.
■
The recording time for your movie may
be too long.
The printer cannot recognize your movie
data.
■
If the file format of the movie does not
meet the requirements, your printer
cannot recognize the data on your
memory card. Make sure that your movie
data meets the requirements. See your
online
User's Guide
.
Scan quality problems
Only part of the photo is scanned.
■
The printer has non-readable areas at the
edges. Move the photo away from the
edges slightly.
The file size is too big.
■
Try changing the quality settings.
For more solutions
If you cannot solve the problem using
troubleshooting, contact customer support
services for assistance. You can find
customer support information for your area
in your online
User's Guide
or warranty
card. If it is not listed there, contact the
dealer where you purchased your printer.