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Solving Problems

Check these sections for solutions to problems you may have using your product.

Checking for Software Updates
Product Light Status
Running a Printer Check
Solving Setup Problems
Solving Network Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
When to Uninstall Your Product Software
Where to Get Help

Checking for Software Updates

Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit the driver download site at

global.latin.epson.com/Soporte

(website available in Spanish and

Portuguese only).

•

Windows

: Your printer software automatically checks for updates. You can also manually update the

software by selecting

Software Update

here:

• Accessing the Windows Desktop and right-clicking the product icon in the Windows taskbar

• On the

Maintenance

tab in the printer settings window

You can also update the software by selecting

EPSON Software Updater

in the

EPSON

Software

program group, accessible by the

Start

button, or on the

Start

Apps

screens, depending

on your version of Windows.

•

OS X

: You can manually update the software by opening the

Applications

Epson Software

folder

and selecting

EPSON Software Updater

Parent topic:

Solving Problems

Related tasks

Changing Automatic Update Options

Содержание M100

Страница 1: ...M100 M105 User s Guide ...

Страница 2: ......

Страница 3: ...18 Available Epson Papers 19 Paper or Media Type Settings 19 Printing From a Computer 20 Printing with Windows 20 Selecting Basic Print Settings Windows 20 Print Quality Options Windows 22 Multi Page Printing Options Windows 22 Selecting Double sided Printing Settings Windows 23 Double sided Printing Options Windows 25 Selecting Additional Layout and Print Options Windows 25 Custom Tone Correction...

Страница 4: ...on 43 Refilling Ink 44 Ink Safety Precautions 44 Check Ink Level 45 Disabling Special Offers with Windows 46 Purchase Epson Ink 48 Ink Bottle Part Numbers 48 Refilling the Ink Tank 48 Adjusting Print Quality 52 Print Head Maintenance 52 Print Head Nozzle Check 52 Checking the Nozzles Using the Product Buttons 52 Checking the Nozzles Using a Computer Utility 54 Print Head Cleaning 56 Cleaning the P...

Страница 5: ...onnect to a Wireless Router or Access Point 75 Network Software Cannot Find Product on a Network 76 Product Does Not Appear in OS X Printer Window 76 Cannot Print Over a Network 77 Printing a Network Status Sheet 78 Restoring Default Wireless Network Settings 78 Solving Paper Problems 78 Paper Feeding Problems 79 Paper Jam Problems 79 Paper Ejection Problems 80 Solving Problems Printing from a Com...

Страница 6: ...cifications 95 Windows System Requirements 95 OS X System Requirements 96 Printing Specifications 96 Paper Specifications 96 Printable Area Specifications 98 Ink Specifications 99 Dimension Specifications 100 Electrical Specifications 100 Environmental Specifications 101 Interface Specifications 101 Network Interface Specifications 102 Safety and Approvals Specifications 102 Notices 104 Software N...

Страница 7: ...M100 M105 User s Guide Welcome to the M100 M105 User s Guide For a printable PDF copy of this guide click here 7 ...

Страница 8: ...ions are the same Printer Parts Locations The Power Off and Sleep Timers Printer Parts Locations See these sections to identify the parts on your printer Control Panel Buttons and Lights Printer Parts Top Printer Parts Inside Printer Parts Back Parent topic Product Basics Control Panel Buttons and Lights The control panel layout varies by product 1 The power light 8 ...

Страница 9: ... light M105 or the Ethernet light M100 4 The Wi Fi button M105 5 The network status button 6 The cancel button 7 The paper light 8 The ink light Parent topic Printer Parts Locations Printer Parts Top 1 Edge guide 2 Paper support 9 ...

Страница 10: ...t feeder 4 Printer cover 5 Output tray 6 Output tray extension 7 Paper stopper Parent topic Printer Parts Locations Printer Parts Inside 1 Printer cover 2 Print head in home position 3 Transportation lock 10 ...

Страница 11: ...nd Sleep Timers The product enters sleep mode or turns off automatically if it is not used for a period of time You can adjust the time period before power management but increasing the time reduces the product s energy efficiency Changing the Power Off and Sleep Timer Settings Windows Changing the Power Off and Sleep Timer Settings OS X Parent topic Product Basics 11 ...

Страница 12: ...f automatically 1 Access the Windows Desktop right click the product icon in the Windows taskbar and select Printer Settings 2 Click the Maintenance tab 3 Click the Printer and Option Information button You see this window 4 Select the time period you want as the Power Off Timer setting 5 Click Send 6 Select the time period you want as the Sleep Timer setting 12 ...

Страница 13: ...e of the following OS X 10 6 10 7 10 8 10 9 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility OS X 10 5 In the Apple menu or the Dock select System Preferences Select Print Fax select your product and select Open Print Queue or Print Queue Select Uti...

Страница 14: ... the Power Off Timer setting 4 Select the time period you want as the Sleep Timer setting 5 Click Apply 6 If you see the confirmation message click Yes then close the Printer Settings window Parent topic The Power Off and Sleep Timers 14 ...

Страница 15: ...ing Capacity Available Epson Papers Paper or Media Type Settings Loading Paper for Documents You can print documents on a variety of paper types and sizes 1 Pull up the paper support and its extension 2 Pull out the output tray and open the paper stopper Note If you print on legal size or longer paper leave the paper stopper closed 15 ...

Страница 16: ...hese paper loading guidelines Load only the recommended number of sheets Load paper short edge first no matter which way your document faces Load letterhead or pre printed paper top edge first Do not load paper above the arrow mark inside the edge guide Check the paper package for any additional loading instructions If you use paper with binder holes load only one sheet at a time and use only thes...

Страница 17: ...elopes in this size No 10 4 1 9 5 inches 105 241 mm 1 Pull up the paper support and its extension 2 Pull out the output tray and open the paper stopper 3 Slide the edge guide left 4 Load up to 10 envelopes against the right side Load them printable side up and flap edge left 5 Slide the edge guide against the envelopes but not too tightly 17 ...

Страница 18: ...ing capacity Plain paper Letter 8 5 11 inches Approximately 100 sheets 216 279 mm or A4 8 3 11 7 inches 210 297 mm Epson Bright White Paper 80 sheets Epson Presentation Paper Matte Letter 8 5 11 inches 216 279 mm Plain paper Legal 8 5 14 inches 1 sheet 216 357 mm Epson Presentation Paper Matte Legal 8 5 14 inches 216 357 mm Epson Premium Presentation Paper Matte User defined paper size of any type...

Страница 19: ...er 8 5 11 inches S041062 100 216 279 mm Legal 8 5 14 inches S041067 100 216 357 mm Epson Premium Presentation Paper 8 10 inches S041467 50 Matte 203 254 mm Letter 8 5 11 inches S041257 50 216 279 mm S042180 100 Note Paper media availability varies by country Parent topic Loading Paper Paper or Media Type Settings For this paper Select this Paper Type or Media Type setting Plain paper Plain Paper B...

Страница 20: ...ws You can print with your product using any Windows printing program as described in these sections Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows Printing Your Document Windows Selecting Default Print Settings Windows Changing Automatic Update Options Checking Print ...

Страница 21: ...ab of your printer settings window 4 Select the size of the paper you loaded as the Document Size setting 5 Select the orientation of your document Note If you are printing an envelope select Landscape 6 Select the type of paper you loaded as the Paper Type setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 21 ...

Страница 22: ... Paper Bright White Paper select Quiet Mode Print Quality Options Windows Multi Page Printing Options Windows Parent topic Printing with Windows Print Quality Options Windows You can select any of the available Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type setting you have chosen Draft For draft printing on plain paper Standard ...

Страница 23: ...ttings Windows Selecting Double sided Printing Settings Windows You can print on both sides of the paper by selecting the 2 Sided Printing checkbox on the Main tab Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network or as a shared printer 1 Select the 2 Sided Printing checkbox 2 Click the Settings butto...

Страница 24: ...t a test copy of your double sided document to test the selected settings 6 Follow any instructions displayed on the screen during printing Note The surface of the paper may smear during double sided printing Make sure the ink has dried before reloading the paper Double sided Printing Options Windows 24 ...

Страница 25: ...elect a setting that orients double sided print binding in the desired direction Binding Margin Options Select options that define a wider margin to allow for binding Booklet Select the Booklet checkbox to print double sided pages as a booklet Parent topic Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows You can select a variety of additional l...

Страница 26: ...ng Select the Zoom to option to reduce or enlarge your document by a specific percentage Select the percentage in the menu 2 Select one of the following Tone Correction options Select Automatic to automatically adjust the brightness and contrast for your documents Select Custom and click the Advanced button to manually adjust the brightness and contrast settings Select Image Options and select Edg...

Страница 27: ...stomize your print Custom Tone Correction Options Windows Image Options and Additional Settings Windows Header Footer Settings Windows Parent topic Printing with Windows Related tasks Printing Your Document Windows Custom Tone Correction Options Windows You can select any of the available options in the Tone Correction window to customize the image tone for your print job 27 ...

Страница 28: ...age Options Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Additional Settings Options Rotate 180º Prints the image rotated 180º from its original orientation High Speed Speeds up printing but may reduce print quality Mirror Image Flips the printed image left to right Parent topic Selecting Additional Layout and Print Options Windows Hea...

Страница 29: ...ing Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab You see the available Printing Presets on the left 29 ...

Страница 30: ...any of the available options on the screen to control your printing presets 4 To choose an option for printing select it 5 Click OK Parent topic Printing with Windows Printing Your Document Windows Once you have selected your print settings you are ready to save your settings and print 30 ...

Страница 31: ... Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings You see the printer settings window 31 ...

Страница 32: ... program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings You see the printer settings window 3 Click the Maintena...

Страница 33: ...me you access them Parent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Software Update Settings Yo...

Страница 34: ...lect the Never option 4 Click OK to exit Note If you choose to disable the automatic update feature you can check for updates manually Parent topic Printing with Windows Related tasks Checking for Software Updates Checking Print Status Windows During printing you can see the progress of your print job by right clicking the printer icon in the Windows taskbar 34 ...

Страница 35: ...roduct using any OS X printing program as described in these sections Note If you have an internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings OS X Selecting Page Setup Settings OS X Selecting Print Layout Options OS X Selecting Printing Preferences OS X Printing Your Document OS X Parent topic Printing From a...

Страница 36: ... option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details button to expand the print window You see the expanded printer settings window for your product 36 ...

Страница 37: ...cessary Note If you do not see these settings in the print window check for them in your application before printing 6 Select the page setup options Paper Size and Orientation Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 37 ...

Страница 38: ...in the image above for the Preview application 8 Select Print Settings from the pop up menu You see these settings 9 Select the type of paper you loaded as the Media Type setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 38 ...

Страница 39: ...ome settings may be unavailable depending on the paper type setting you have chosen Draft For draft printing on plain paper Normal For everyday text and image printing Fine For text and graphics with good quality and print speed Quality For text and graphics with increased quality and print speed High Quality For photos and graphics with high print quality Parent topic Selecting Basic Print Settin...

Страница 40: ...the icon Note You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop up menu and selecting a scaling option Parent topic Printing with OS X Selecting Print Layout Options OS X You can select a variety of layout options for your document by selecting Layout from the pop up menu on the print window To print multiple pages on one sheet of paper select the num...

Страница 41: ... send to your product 1 In the Apple menu or the Dock select System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies 3 Select Driver or Options You see a screen like this 4 Select any of the available printing preferences 5 Click OK Printing Preferences OS X Parent topic Printing with OS X Printing Preferences OS X You can select from t...

Страница 42: ...munication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when using a shared printing pool Parent topic Selecting Printing Preferences OS X Printing Your Document OS X Once you have selected your print settings you are ready to print Click Print at the bottom of the print window Checking Print Status OS X Parent topic Printing wi...

Страница 43: ...d click the Resume icon To pause printing for all queued print jobs click the Pause Printer icon OS X 10 8 10 9 To cancel printing click the button next to the print job To pause a print job click the button next to the print job To resume a print job click the button To pause printing for all queued print jobs click the large Pause button Parent topic Printing Your Document OS X Cancelling Printi...

Страница 44: ...om or handle the ink bottles and bottle caps Do not tilt or shake an ink bottle after removing its seal otherwise ink may leak Be careful not to touch any ink when you handle the ink tank ink tank cap and opened ink bottles or ink bottle caps Ink Refilling Precautions Use ink bottles with the correct part number for this product The use of non Epson ink may cause damage that is not covered by Epso...

Страница 45: ...tightened securely Be sure to keep the ink bottle upright when tightening the cap and take measures to prevent ink from leaking when you transport the bottle Ink Bottle and Ink Tank Information To maintain optimum print head performance some ink is consumed from the ink tank during printing and when performing maintenance operations such as cleaning the print head The ink bottles may contain recyc...

Страница 46: ... Windows computer Note You may see the Epson Special Offers screen every time you print if your computer is connected to the Internet Select Do not display this message again and click Decline to disable online offers Promotional offers are not valid in Latin America 1 Right click the product icon in the Windows taskbar and select Monitoring Preferences You see this window 46 ...

Страница 47: ...2 To disable promotional offers deselect the Display Epson Offers checkbox Promotional offers not available in Latin America Parent topic Check Ink Level 47 ...

Страница 48: ...yield due to the ink charging process This process is carried out the first time you turn on the printer and guarantees better performance Do not load paper before refilling the ink tank Check the ink level in your product frequently and refill the ink tank if necessary Ink Bottle Part Numbers Parent topic Refilling Ink Ink Bottle Part Numbers Use this part number when you purchase new ink bottles...

Страница 49: ...ot to spill any ink 3 Snap off the tip of the bottle cap but do not dispose of the bottle cap tip so you can use it to seal the bottle cap later if necessary Then remove the cap remove the seal from the bottle and replace the cap on the bottle Caution Install the bottle cap tightly otherwise ink may leak 49 ...

Страница 50: ...e ink tank to the upper line on the ink tank 5 If any ink remains in the ink bottle after filling the ink tank place the bottle cap tip securely on the bottle cap and store the ink bottle upright for later use 50 ...

Страница 51: ...6 Place the cap securely on the ink tank 7 Close the ink tank unit cover Parent topic Refilling Ink Related concepts Purchase Epson Ink 51 ...

Страница 52: ...n them so you don t clean them unnecessarily Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in the tank is low You must refill the ink tank first Print Head Nozzle Check Print Head Cleaning Ink Tube Flushing Parent topic Adjusting Print Quality Related tasks Refilling the Ink Tank Print Head Nozzle...

Страница 53: ...l button and press the power button to turn the product on 4 When the product turns on release both buttons The product begins printing a nozzle check pattern 5 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning 53 ...

Страница 54: ...f plain paper in the product 2 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Windows taskbar OS X 10 6 10 7 10 8 10 9 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility OS X 10 5 In the Apple menu o...

Страница 55: ...4 Click Print 5 Check the printed pattern to see if there are gaps in the lines Print head is clean 55 ...

Страница 56: ... click Finish If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head 56 ...

Страница 57: ... cycle is finished Caution Never turn off the product during a cleaning cycle or you may damage it 4 Run a nozzle check to confirm that the print head is clean Parent topic Print Head Cleaning Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows or Mac computer 1 Load a few sheets of plain paper in the product 2 Do one of the following Windo...

Страница 58: ...le is finished Caution Never turn off the product during a cleaning cycle or you may damage it 5 When the power light stops flashing and remains on you can check to see if the nozzles are clean click Print Nozzle Check Pattern and click Print 6 Check the printed pattern to see if there are gaps in the lines Print head is clean 58 ...

Страница 59: ...ere are gaps or the pattern is faint click Clean to clean the print head again If quality still does not improve after cleaning the print head 3 times flush the ink tube Parent topic Print Head Cleaning Related concepts Print Head Cleaning Print Head Nozzle Check 59 ...

Страница 60: ... Epson for support Flushing the Ink Tube Using a Computer Utility Parent topic Print Head Maintenance Flushing the Ink Tube Using a Computer Utility You can use the Power Ink Flushing utility to flush the ink tube Before you begin make sure there are no warnings or errors indicated by the product control panel 1 Make sure the transportation lock on the ink tank unit is set to the unlocked printing...

Страница 61: ...n check the print quality again If quality still does not improve contact Epson for support Parent topic Ink Tube Flushing Related concepts Print Head Nozzle Check Print Head Alignment If your printouts become grainy or blurry you notice misalignment of vertical lines or you see dark or light horizontal bands you may need to align the print head Note Banding may also occur if your print head nozzl...

Страница 62: ...0 8 10 9 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility OS X 10 5 In the Apple menu or the Dock select System Preferences Select Print Fax select your product and select Open Print Queue Select Utility 3 Select Print Head Alignment 4 Click Next th...

Страница 63: ... the sets choose the closest one in each set and click Realignment Then print another alignment sheet and check it Note Click Skip where available if you want to skip a particular alignment sheet 6 When you are done click Finish Parent topic Print Head Alignment Cleaning the Paper Path If you see ink on the back of a printout you can clean the paper path to remove any excess ink 1 Load a few sheet...

Страница 64: ...on screen instructions to feed paper through the product 5 Check the back of the ejected paper to see if it is clean 6 Repeat as necessary until the paper comes out clean Parent topic Adjusting Print Quality Checking the Number of Sheets You can view an option that displays the number of sheets of paper that have fed through the product Checking the Sheet Counter Windows Checking the Sheet Counter...

Страница 65: ...f Sheets Checking the Sheet Counter OS X You can check the the number of sheets of paper that have fed through the product by checking the sheet counter 1 Do one of the following OS X 10 6 10 7 10 8 10 9 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Util...

Страница 66: ...lect Print Fax select your product and select Open Print Queue Select Utility 2 Select Printer and Option Information You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets 66 ...

Страница 67: ...ct 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper 5 Clean the outer case with a soft dry cloth Do not use any liquid or chemical cleansers Parent topic Cleaning and Transporting the Product Transporting Your Product If you need to ship your product or transport it some distance prepare it for transportation as described here Caution During transportation and stor...

Страница 68: ...off again 3 Secure the print head to the case with tape Caution Do not place tape on the white flat cable or ink tube inside the product otherwise you may damage your product 4 Close the printer cover 5 Remove all the paper from the product 6 Close the output tray and paper support 7 Unplug the power cable 8 Disconnect any connected cables 9 Set the transportation lock to the locked transport posi...

Страница 69: ...ransport Otherwise ink may leak Do not put opened ink bottles in the box with product Before using the product Be sure to remove the tape from the print head Be sure to set the transportation lock to the unlocked printing position If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting the Product Related concepts Print Head Alignmen...

Страница 70: ...global latin epson com Soporte website available in Spanish and Portuguese only Windows Your printer software automatically checks for updates You can also manually update the software by selecting Software Update here Accessing the Windows Desktop and right clicking the product icon in the Windows taskbar On the Maintenance tab in the printer settings window You can also update the software by se...

Страница 71: ... M100 3 paper 4 ink Light status Condition solution The product is turned on The power light is on The power light is flashing The product is busy Wait for the power light to stop flashing before turning off the product A wireless connection error has occurred M105 Press the Wi Fi The power light is flashing button to try connecting again The WiFi light is flashing orange M105 71 ...

Страница 72: ...rmware updating Connect your product The ink light is on using a USB cable and try updating the firmware again If the error The paper light is on message continues contact Epson for support A general printer error has occurred Turn the product off and then back The power light is flashing on again If the error continues check for a paper jam If the error The paper light is flashing persists contac...

Страница 73: ... cable software or selected settings Check the other solutions in this manual or try uninstalling and reinstalling your printer software If the page prints but the nozzle check pattern has gaps clean or align the print head If the page does not print the printer may have a problem Check the other solutions in this manual If they do not work contact Epson Parent topic Solving Problems Related conce...

Страница 74: ...ur product software try these solutions Make sure your product is turned on and any necessary cables are securely connected at both ends If you still have problems installing software disconnect the cable and carefully follow the instructions on the Start Here sheet Also make sure your system meets the requirements for your operating system Close any other programs including screen savers and viru...

Страница 75: ...duct for 3 seconds Make sure to place your product within contact range of your router or access point Note Avoid placing your product near a microwave oven 2 4 GHz cordless phone or large metal object such as a filing cabinet Verify that your router or access point is operating correctly by connecting to it from your computer or another device You may need to disable the firewall and any anti vir...

Страница 76: ...tions in your router documentation Note If you are reading these instructions online you will lose your internet connection when you initialize your router so note the next step before initializing it 4 Download your product software from the Epson website or install it from the CD that came with your product using the instructions on the Start Here sheet If you have replaced your router reinstall...

Страница 77: ...tatus sheet and check the signal strength If it is poor place your product closer to your router or access point Note Avoid placing your product near a microwave oven 2 4 GHz cordless phone or large metal object such as a filing cabinet Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network See your ...

Страница 78: ...t to diagnose any problems you have Parent topic Solving Network Problems Restoring Default Wireless Network Settings You can restore the wireless network settings to the factory defaults To install your product on a wireless network follow the instructions on the Start Here sheet and install the necessary software from the product CD The installer program guides you through network setup 1 Press ...

Страница 79: ...s of the paper try loading fewer sheets Make sure your paper meets the specifications for your product For best results follow these guidelines Use new smooth high quality paper that is not curled creased old too thin or too thick Load paper in the sheet feeder printable side up Do not load paper with holes punched in it Follow any special loading instructions that came with the paper Parent topic...

Страница 80: ...e solutions If paper does not eject fully you may have set the wrong paper size Cancel printing using the product control panel then press the cancel button to eject the paper Remove any paper remaining in the product Select the correct size when you reprint If paper is wrinkled when it ejects it may be damp or too thin Load new paper and be sure to select the correct paper type setting in your pr...

Страница 81: ...er In Windows clear any stalled print jobs from the Windows Spooler Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product name select See what s printing and select your product name again if necessary Right click the stalled print job click Cancel and click Yes Windows 7 Click and select Devices and Printers Right click y...

Страница 82: ...ect Printing Preferences and select your product name again if necessary 3 Click the Maintenance tab 4 Click the Monitoring Preferences button 5 Click the checkbox for the option that adds the shortcut icon to the taskbar 6 Click OK to close the open program windows Parent topic Solving Problems Printing from a Computer Printing is Slow If printing becomes slow try these solutions Make sure your s...

Страница 83: ... Maintenance tab select Extended Settings and select the following settings High Speed Copies Always Spool RAW Datatype Page Rendering Mode Print as Bitmap Parent topic Solving Problems Printing from a Computer Related references Windows System Requirements OS X System Requirements Paper or Media Type Settings Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings OS X...

Страница 84: ...et for multiple copies Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings OS X Selecting Additional Layout and Print Options Windows Blank Pages Print If blank pages print unexpectedly try these solutions Make sure you selected the correct paper size settings in your printing program and printer software If a blank page exists in a document you are p...

Страница 85: ...ny cables are securely connected at both ends In Windows delete all print jobs from the Windows Spooler Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product name select See what s printing and select your product name again if necessary Right click the stalled print job click Cancel and click Yes Windows 7 Click and selec...

Страница 86: ... printer software to check your margins before you print Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings OS X Selecting Additional Layout and Print Options Windows Selecting Print Layout Options OS X Slanted Printout If your printouts are slanted try these solutions Slide the edge guide against the edge of th...

Страница 87: ...e print head if necessary Make sure the paper type setting matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your product Turn off any high speed settings in your product software Align the print head Make sure you set the transportation lock to the unlocked printing position You may need to refill the ink Visually check the ink level Parent to...

Страница 88: ...glossy paper right after printing to allow the ink to set Turn off any high speed settings in your product software If you print on both sides of a sheet of paper smudges may appear on the reverse side of heavily saturated or dark images If one side of a sheet will contain a lighter image or text print that side first Run a nozzle check to see if any of the print head nozzles are clogged Then clea...

Страница 89: ...see if any of the print head nozzles are clogged Then clean the print head if necessary The ink level may be low Visually check the ink level Make sure the paper type setting matches the type of paper you loaded Make sure your paper is not damp curled old or loaded incorrectly in your product Make sure you set the transportation lock to the unlocked printing position Align the print head Clean the...

Страница 90: ... resolution is 300 dpi dots per inch and you will double the image size later change the resolution setting to 600 dpi Note Higher resolution settings result in larger file sizes which take longer to process and print Consider the limitations of your computer system when selecting a resolution and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable ...

Страница 91: ...lick EPSON Printer Software Uninstall Note If you see a User Account Control window click Yes or Continue In the next window select your product if necessary and click OK Then follow any on screen instructions 4 Restart your computer then see the Start Here sheet to re install your software Note If you find that re installing your product software does not solve a problem contact Epson Parent topi...

Страница 92: ...ick the remove icon to remove it Parent topic When to Uninstall Your Product Software Where to Get Help If you need additional help with your Epson product contact Epson Epson provides these technical support services Internet Support Visit Epson s support website at global latin epson com Soporte for solutions to common problems You can download drivers and documentation get FAQs and troubleshoot...

Страница 93: ...88 760 0068 Ecuador 1 800 000 044 El Salvador 800 6570 Guatemala 1 800 835 0358 Honduras 800 0122 Code 8320 Mexico Mexico City 52 55 1323 2052 Other cities 01 800 087 1080 Nicaragua 00 1 800 226 0368 Panama 00 800 052 1376 Paraguay 009 800 521 0019 Peru Lima 51 1 418 0210 Other cities 0800 10126 Uruguay 00040 5210067 Venezuela 58 212 240 1111 Contact your local phone company to call this toll free...

Страница 94: ...Purchase Supplies and Accessories You can purchase genuine Epson ink and paper from an Epson authorized reseller To find the nearest reseller visit global latin epson com or call your nearest Epson sales office website available in Spanish and Portuguese only Parent topic Solving Problems Related references Available Epson Papers 94 ...

Страница 95: ...ace Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 8 x Windows 7 Windows Vista Windows XP Professional x64 Edition Windows XP SP3 Note Visit Epson s support website at global latin epson com Soporte for the latest in compati...

Страница 96: ...aper stack thickness of up to 0 4 inches 11 mm Approximately 100 sheets at 20 lb 75 g m2 plain paper Parent topic Technical Specifications Paper Specifications Use paper under normal conditions Temperature 50 to 95 ºF 10 to 35 ºC Humidity 20 to 80 RH Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot guarantee the quality of ...

Страница 97: ...7 inches 127 178 mm 8 10 inches 203 254 mm 3 5 5 inches 89 127 mm 16 9 wide 4 7 1 inches 102 181 mm Paper types Plain paper and special paper distributed by Epson Thickness 0 003 0 08 mm to 0 004 inch 0 11 mm Weight 17 lb 64 g m2 to 24 lb 90 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Paper types Plain paper Weight 20 lb 75 g m2 to 24 lb 90 g m2 Parent topic Technical Specifications 97 ...

Страница 98: ...Printable Area Specifications Single sheets 1 Top 0 12 inch 3 mm minimum 2 Left 0 12 inch 3 mm minimum 3 Right 0 12 inch 3 mm minimum 4 Bottom 0 12 inch 3 mm minimum 98 ...

Страница 99: ...ust be used for printer setup and are not for resale This product includes two ink bottles one for printer setup and one to refill the ink tank Yields vary considerably based on images printed print settings paper type frequency of use and temperature The setup ink bottle that came with your printer will have a lower yield due to the ink charging process This process is carried out the first time ...

Страница 100: ...elated concepts Purchase Epson Ink Dimension Specifications Height Stored 5 8 inches 148 mm Printing 11 7 inches 296 mm Width Stored 17 1 inches 435 mm Printing 17 1 inches 435 mm Depth Stored 10 5 inches 267 mm Printing 20 9 inches 530 mm Weight 3 4 lb 7 5 kg without ink and power cord Parent topic Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Input voltage r...

Страница 101: ...Sleep mode Approx 2 0 W Power off mode Approx 0 3 W Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 ºF 10 to 35 ºC Storage 4 to 104 ºF 20 to 40 ºC 1 month at 104 ºF 40 ºC Humidity Operating 20 to 80 RH non condensing Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interface type Hi Speed USB Device Parent topic Tec...

Страница 102: ...net M100 Standard IEEE802 3i u IEEE802 3az Communication mode Ethernet 100BASE TX 10BASE T The connected device should be IEEE802 3az compliant Parent topic Technical Specifications Safety and Approvals Specifications Notice for Mexico Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received includ...

Страница 103: ... Certification Number RCPEPWL12 0107 Parent topic Technical Specifications 103 ...

Страница 104: ... ANY WARRANTY without even the implied warranty of MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE See the license agreements of each open source software program for more details which are described in OSS pdf on your Printer Software CD 4 OpenSSL toolkit This printer product includes software developed by the OpenSSL project for use in the OpenSSL Toolkit http www openssl org This product i...

Страница 105: ... GNU Lesser General Public License Version 2 or later version LGPL Programs The list of LGPL Programs uclibc 0 9 29 libusb libs 0 1 12 zeroconf 0 6 1 1 iksemel 1 4 Apache License This printer product includes the open source software program Bonjour which apply the Apache License Version2 0 Apache License Program Bonjour License This printer product includes the open source software program Bonjou...

Страница 106: ...ms The list of BSD Programs busybox 1 2 2 1 util linux 2 12 mount 2 12 mvlutils 2 8 4 netkit ftp 0 17 netkit base 0 17 portmap 5beta Sun RPC License This printer product includes the open source software programs which apply the Sun RPC License Sun RPC Programs The list of Sun RPC Programs busybox 1 2 2 1 netkit inetd 0 17 portmap 5beta TCP Wrappers license This printer product includes the open s...

Страница 107: ...d logomark of Seiko Epson Corporation General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks Parent topic Notices Copyright Notice All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means ele...

Страница 108: ...es for Power Management for Epson Products Copyright Attribution Parent topic Notices A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as bro...

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