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Color slip appears in your scanned image

Use Color Slip Reduction to improve this problem. This function may not provide perfect results.

See the Help for details on Epson Scan.

An image on the back of your original appears in your scanned image

When scanning thin paper, images on the back may be visible to the product and appear in your scanned image.

❏

Make sure the Document Type and Image Type settings are correct for your original.

❏

Select

Text Enhancement

as the image quality setting from the scanning software.

Characters are blurred

❏

Select

Text Enhancement

as the image quality setting from the scanning software.

❏

When the Image Type is Black&White, select

Threshold

setting as the image quality setting from the scanning

software.

❏

Increase the resolution setting.

Characters are not recognized when converted into editable text (OCR)

Place the document so that it is straight on the document glass. If the document is skewed, it may not be recognized
correctly.

Ripple patterns appear in your scanned image

A ripple or cross-hatch pattern (known as moiré) may appear in a scanned image of a printed document.

❏

Select

Descreening

as the image quality setting.

❏

Try changing the

Resolution

setting.

Uneven color, smears, dots, or straight lines appear in your image

Clean the product.

DS-860 User’s Guide

Troubleshooting

Содержание DS-860

Страница 1: ...User s Guide NPD4958 00 EN ...

Страница 2: ... Corporation Adobe Adobe Reader and Acrobat are registered trademarks of Adobe Systems Incorporated Intel is a registered trademark of Intel Corporation Intel Core is a trademark of Intel Corporation EPSON Scan Software is based in part on the work of the Independent JPEG Group libtiff Copyright 1988 1997 Sam Leffler Copyright 1991 1997 Silicon Graphics Inc Permission to use copy modify distribute...

Страница 3: ...LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OPEN SOURCE SOFTWARE LICENSE 1 This product includes GPL programs according to the license terms of each program 2 We pro...

Страница 4: ...Scan Driver 35 How to start 35 How to access the help 35 Another Scanning Software 36 Checking and Installing Your Software 36 Checking the software installed on your computer 36 Uninstalling Your Software 36 Maintenance Cleaning the Product 38 Cleaning inside the scanner 38 Replacing the Roller Assembly Kit 41 Energy Saving 47 Transporting the Product 48 Using Security Slot 49 Updating the Firmwa...

Страница 5: ...s in Thailand 62 Help for Users in Vietnam 62 Help for Users in Indonesia 63 Help for Users in Hong Kong 64 Help for Users in Malaysia 64 Help for Users in India 65 Help for Users in the Philippines 66 Technical Specifications System Requirements 67 Product Specifications 67 General 67 Mechanical 68 Electrical 68 Environmental 69 Interfaces 69 Standards and approvals 69 DS 860 User s Guide Content...

Страница 6: ...se Edition and Windows Vista Ultimate Edition Windows XP refers to Windows XP Home Edition Windows XP Professional x64 Edition and Windows XP Professional Windows Server 2012 refers to Windows Server 2012 Essentials Edition and Windows Server 2012 standard Edition Windows Server 2008 R2 refers to Windows Server 2008 R2 x64 Standard Edition and Windows Server 2008 R2 x64 Enterprise Edition WindowsS...

Страница 7: ... not use with wet hands Place the product near an electrical outlet where the adapter can be easily unplugged The AC adapter cord should be placed to avoid abrasions cuts fraying crimping and kinking Do not place objectsontopofthecordanddonotallowtheACadapterorthecordtobesteppedonorrunover Beparticularly careful to keep the cord straight at the end Use only the AC adapter that comes with your prod...

Страница 8: ... exhibits a distinct change in performance Do not adjust controls that are not covered by the operating instructions Unplug the product and the AC adapter before cleaning Clean with a damp cloth only Do not use liquid or aerosol cleaners If you are not going to use the product for a long period be sure to unplug the AC adapter from the electrical outlet After replacing consumable parts dispose of ...

Страница 9: ...pying copyrighted materials Unless acting on the advice of a knowledgeable attorney be responsible and respectful by obtaining the permission of the copyright holder before copying published material DS 860 User s Guide Safety Instructions 9 ...

Страница 10: ...that came with your product cImportant When carrying your product hold it by the scanner body and not the input tray a scanner cover b page separation lever c edge guides d input tray e cover open lever f output tray DS 860 User s Guide Getting to Know Your Product 10 ...

Страница 11: ...ures of your scanner in a network environment See the User s Guide for more information on setting up the Network Interface Unit You can download the User s Guide from the following Website http support epson net netscan Status Light and Display a Ready light b display c Error light Status light The Status light indicates whether the product is operating normally DS 860 User s Guide Getting to Kno...

Страница 12: ...icated by status light on page 50 Ready Blue and Error Amber Off The product is off Display This display shows the job numbers assigned in Document Capture Pro You can select the job you want to start by using the Job Select button Document Capture Pro on page 35 Button The product has four buttons for scanning operations Before using these buttons make sure you have installed your scanning softwa...

Страница 13: ...ion of the page separation lever depending on the type of document you are going to scan Separation feeding You should normally use separation feeding Documents with multiple pages are fed one sheet at a time Loading Documents on page 14 Use this mode when scanning standard plastic cards You cannot scan embossed cards Loading Cards on page 19 Non Separation feeding Use this mode when scanning spec...

Страница 14: ...pe Letter 215 9 279 4 mm 8 5 11 inches Legal 215 9 355 6 mm 8 5 14 inches B5 182 257 mm 7 2 10 1 inches A5 148 5 210 mm 5 8 8 3 inches B6 128 182 mm 5 0 7 2 inches A6 105 148 5 mm 4 1 5 8 inches B7 horizontal 91 128 mm 3 6 5 0 inches A7 horizontal 74 105 mm 2 9 4 1 inches B8 horizontal 64 91 mm 2 5 3 6 inches A8 horizontal 52 74 mm 2 0 2 9 inches 127 to 210 g m2 Business card horizontal 210 g m2 3...

Страница 15: ...forated documents Document with labels or stickers cImportant Do not feed photos or valuable original artwork into the scanner directly Misfeeding may wrinkle or damage the original When scanning such originals make sure you use the carrier sheet sold separately Loading a mixture of documents at different sizes You can load a mixture of documents at different sizes When loading documents follow th...

Страница 16: ...e document A Extend the input tray slide out and extend the output tray and then raise the stopper Note When scanning documents that are A6 size or larger extend the input tray all the way When scanning documents larger than A4 size do not raise the stopper Extend the output tray and use the stopper to match the size of the document you are scanning DS 860 User s Guide Placing Originals on the Pro...

Страница 17: ...B Slide the edge guides on the input tray all the way out C Make sure that the page separation lever is lowered DS 860 User s Guide Placing Originals on the Product 17 ...

Страница 18: ... edge facing into the feeder Slide the paper into the feeder until it meets resistance Note Load business cards horizontally Align the edges of the documents otherwise a paper jam may occur Smooth out the folding lines on the documents before loading them DS 860 User s Guide Placing Originals on the Product 18 ...

Страница 19: ...surfaces You can load plastic cards with the following specifications into the product Type Plastic card including embossed cards Size 54 85 6 mm 2 1 3 3 inches Loading capacity Standard cards Up to 3 Embossed cards 1 Loading direction Horizontal Paper thickness Up to 1 24 mm thick including emboss ISO7810 compliant Follow the steps below to load plastic cards DS 860 User s Guide Placing Originals...

Страница 20: ...e output tray and then raise the stopper Note Extend the output tray and use the stopper to match the size of the card you are scanning B Slide the edge guides on the input tray all the way out DS 860 User s Guide Placing Originals on the Product 20 ...

Страница 21: ...s up to 3 Embossed cards only one card D Load the card into the input tray with the printed side facingdownand the top edge facing into the feeder Slide the card into the feeder until it meets resistance Then slide the edge guides to fit the edge of the card DS 860 User s Guide Placing Originals on the Product 21 ...

Страница 22: ...e the Epson Scan help for details This completes the procedure for loading cards See the following sections for more information on scanning documents Scanning Using Document Capture Pro on page 27 Scanning Using Epson Scan on page 28 Lower the page separation lever after scanning Loading Special Documents Raise the page separation lever to scan paper that has been folded in half envelopes or non ...

Страница 23: ...thick not including carrier sheet Envelopes with special shapes cannot be loaded Depending on the envelope type it may not be fed correctly Check before scanning Follow the steps below to load a document A Extend the input tray slide out and extend the output tray and then raise the stopper Note When scanning documents that are A6 size or larger extend the input tray all the way When scanning docu...

Страница 24: ...B Slide the edge guides on the input tray all the way out C Raise the page separation lever DS 860 User s Guide Placing Originals on the Product 24 ...

Страница 25: ...nto the feeder until it meets resistance When loading a document that is folded in half fold it as shown below cImportant Do not load the document with the open side facing down To scan special documents clear Detect Double Feed in Epson Scan See the Epson Scan Help for details DS 860 User s Guide Placing Originals on the Product 25 ...

Страница 26: ...hape use the carrier sheet sold separately You cannot use a clear file instead of the carrier sheet See the following for more information on placing the document in the carrier sheet If the document is smaller than A4 size insert it into the center of the carrier sheet with the side to be scanned facing down If the document is larger than A4 size fold it in half so that the side to be scanned is ...

Страница 27: ...product starts scanning the job you selected Note You can select a job from jobs 1 to 9 assigned in Document Capture Pro Whentheproduct isconnectedtotheNetworkInterfaceUnit youcannotselectajobfromthedisplay Inthiscase is displayed on the display Scanning Using Document Capture Pro This section explains basic scanning procedures using Document Capture Pro See the Help for details on Document Captur...

Страница 28: ...the destination icon G Make settings for each item and then click OK or Send Note On the Batch Save window or the Transfer Settings window click File Name Settings and then select Apply job separation to sort the documents into separate files by detecting blank pages or barcodes in your scanned images The scanned image is saved to the folder you specified Scanning Using Epson Scan This section exp...

Страница 29: ...ality such as the brightness See the Help for details on Epson Scan Note When Auto Detect is selected as the Size setting depending on the value of the Brightness or the Contrast the scanning area may not be detected correctly In this case select a size of the scanning area other than Auto Detect as the Size setting F Click Scan G In the File Save Settings window make settings for each item and cl...

Страница 30: ...e 27 steps 1 to 5 B On the Main window of Document Capture Pro click the destination icon See the Help for details on Document Capture Pro C On the settings window make settings for each item and then click Send The image is uploaded to the target server Scanning Multiple Documents to Separate Files This function sorts documents into separate files by using a variety of detection methods such as b...

Страница 31: ...d then click OK G Make other settings on the Batch Save window or the Transfer Settings window and then click OK or Send Scanned images are saved separately based on the separation method selected Assigning a Specified Scanning Setting to a Program Byregisteringaspecificscanningoperationtoascannerbutton youcanperformthatoperationbysimplypressingthe scanner button The operation number is displayed ...

Страница 32: ...Button on page 27 Scanning Stitched Images StitchImagesallowsyoutostitchtogetherbothsidesofadouble sideddocumentorafoldeddocument andsavethem as one sheet The following shows how the sheets are stitched together Direction Document Stitch Image Direction Left Right Stitch Image Direction Top Bottom Double Sided Folded A Load the document Loading Documents on page 14 Loading Cards on page 19 Loading...

Страница 33: ...nning Using Document Capture Pro on page 27 steps 5 to 7 Note If the images are not stitched together in the intended direction check Binding Position for Double Sided Scanning on the EPSON Scan Configuration screen Adjusting the Scanned Image Epson Scan offers a variety of settings for improving color sharpness and other aspects affecting image quality Unsharp Mask Sharpens the edges of image are...

Страница 34: ... Auto Area Segmentation Scans text in Black White and applies grayscale to any images in the document Dropout Scans without the selected color Color Enhance Enhances the selected color See the Help for details on Epson Scan DS 860 User s Guide Various Types of Scanning 34 ...

Страница 35: ...Capture Pro How to access the help See the software s Help for more information on using the software and its functions To display the Help select Help from the menu at the top right of the software screen Epson Scan Driver This software lets you control all aspects of scanning You can use this as a standalone scanning program or use it with another TWAIN compliant scanning program How to start Wi...

Страница 36: ...p Settings charm and Control Panel Windows 7 Windows Vista Windows XP Select Start and select Control Panel B Do one of the following Windows 8 1 Windows 8 Windows 7 Windows Vista Click Uninstall a program from the Programs category Windows XP Double click the Add or Remove Programs icon C Check the list of currently installed programs Installing the software Insert the software disk that came wit...

Страница 37: ...Control Panel Click Uninstall a program from the Programs category Windows XP Select Start and select Control Panel Double click the Add or Remove Programs icon D Select the software you want to uninstall from the list displayed E Uninstall the software Windows 8 1 Windows 8 Windows 7 Click Uninstall Change Windows Vista Click Uninstall Change and then click Continue in the User Account Control wi...

Страница 38: ... and wring it well and then wipe off any remaining stains After that use a soft dry cloth to wipe the case Cleaning inside the scanner When scanned images have streaks or when scanned documents become dirty clean inside the scanner cImportant Do not place too much force on the glass surface inside the product Becarefulnotto scratch or damagetheglass surface inside the product and do not use a hard...

Страница 39: ...cover open lever and open the scanner cover D Use a soft cloth to wipe off any stains on the roller on the Scanner cover side E Wipe off any stains on the pickup roller F Plug the AC adapter and then turn on the scanner DS 860 User s Guide Maintenance 39 ...

Страница 40: ...ipe off any stains on the glass surface Make sure that dust does not build up on the glass surface Dust can cause spots and straight lines in your scanned images cImportant Do not spray glass cleaner directly on the glass surface J Close the Scanner cover Note If the case is very dirty dampen a soft cloth with water and wring it well and then wipe off any remaining stains After that use a soft dry...

Страница 41: ...mber Number of scanning Roller Assembly Kit B12B813581 200 000 To replace the Roller Assembly Kit follow the steps below cImportant Do not touch the surface of the roller A Turn off the scanner B Unplug the AC adapter from the product C Pull the cover open lever and open the scanner cover D Press the hook on the right side of the pickup roller cover and then open the cover DS 860 User s Guide Main...

Страница 42: ...kup roller Doing so may break the arm E Slide and remove the installed pickup rollers F Remove the upper pickup roller from the axis G Attach the new upper pickup roller to the axis Rotate the roller and slide it all the way onto the axis DS 860 User s Guide Maintenance 42 ...

Страница 43: ... the new middle pickup roller to the axis Align the holes on the roller with the projecting parts on the axis and then slide the roller onto the axis until it clicks into place If you cannot attach the roller rotate it and then slide it all the way onto the axis J Remove the lower pickup roller from the axis DS 860 User s Guide Maintenance 43 ...

Страница 44: ... the axis until it clicks into place If you cannot attach the roller rotate it and then slide it all the way onto the axis L Attach the new lower pickup roller in the correct position Make sure the notches are aligned M Attach the new middle pickup roller in the correct position Make sure the notches are aligned DS 860 User s Guide Maintenance 44 ...

Страница 45: ...not close the cover check that you have performed steps 12 to14 correctly P Press in the hooks on up sides of the separation roller cover and then open the cover cImportant Do not apply too much force when opening the cover Doing so may break the cover Q Slide and remove the installed separation roller DS 860 User s Guide Maintenance 45 ...

Страница 46: ...ere are no gaps Make sure the roller does not come off the axis S Attach the new separation roller to the correct position Make sure the notches align T Close the separation roller cover If you cannot close the cover check that you have performed step 18 correctly U Close the scanner cover DS 860 User s Guide Maintenance 46 ...

Страница 47: ...mbly Kit Energy Saving The product turns off automatically if no operations are performed for the selected period You can adjust the time before power management is applied Any increase will affect the product s energy efficiency Consider the environment before making any changes Follow the steps below to adjust the time A Start Epson Scan Settings Windows 8 1 Windows 8 Start screen Apps Epson Eps...

Страница 48: ...roduct A Turn off the product then unplug the AC adapter B Disconnect the USB cable from the product C Close the output tray D Remove the input tray by pulling it towards the scanner cover cImportant Make sure you close the output tray securely otherwise it may be damaged during transport DS 860 User s Guide Maintenance 48 ...

Страница 49: ...e the following for more details on the Microsaver Security System http www kensington com Updating the Firmware Check the Epson home page for the latest firmware update releases If there is no firmware information on the home page you are already using the latest firmware http www epson com cImportant Do not turn off the product while the firmware is updating Otherwise the firmware may not be upd...

Страница 50: ...to the electrical outlet and check that you can turn the power on Turnofftheproductandcomputer andthenchecktheinterfacecableconnectionbetweenthemtomakesureitis secure Make sure you select the correct product if a scanner list is displayed when starting to scan Connecttheproductdirectlytothecomputer sexternalUSBportorthroughoneUSBhubonly Theproductmay not work properly when connected to the compute...

Страница 51: ...ob from the display In this case is displayed on the display YouneedtoinstallthelatestfirmwarefortheNetworkInterfaceUnitbeforescanning GototheEpsonhomepage to download the Epson Firmware Updater for the Network Interface Unit http www epson com After downloading start Epson Firmware Updater and then follow the on screen instructions If the latest firmware is already installed on the Network Interf...

Страница 52: ...d Services list D Click OK Using scanning software other than Epson Scan driver IfyouareusinganyTWAIN compliantprograms suchasAdobePhotoshopElements makesurethatthecorrect product is selected as the Scanner or Source setting If you cannot scan using any TWAIN compliant scanning programs such as Adobe Photoshop Elements uninstall the TWAIN compliant scanning program and then reinstall it Uninstalli...

Страница 53: ... details Whenscanningdocumentsusingajobregistered inDocument CapturePro youneed toedit thejob Selectthe job from the Job Management window in Document Capture Pro and then click Edit to open the Job Settings window Click Detailed Settings and clear Detect Double Feed on the Document tab in the Configuration window Note When scanning plastic cards embossed cards and special documents folded documen...

Страница 54: ...er D Remove any jammed paper cImportant Make sure you open the scanner cover before removing jammed paper If you do not open the cover the documents may be damaged Note Remove any pages remaining inside the scanner DS 860 User s Guide Troubleshooting 54 ...

Страница 55: ...ngsecuritysoftware excludetheTWAIN logfilefrommonitoring orsettheTWAIN logasaread only file Formoreinformationonyoursecuritysoftware sfunctions seethehelpandsoonsuppliedwiththesoftware The TWAIN log file is saved in the following locations Windows XP C Documents and Settings user name Local Settings Temp Windows 8 1 Windows 8 Windows 7 Windows Vista C Users user name AppData Local Temp Problems Wi...

Страница 56: ...ncement as the image quality setting from the scanning software When the Image Type is Black White select Threshold setting as the image quality setting from the scanning software Increase the resolution setting Characters are not recognized when converted into editable text OCR Place the document so that it is straight on the document glass If the document is skewed it may not be recognized corre...

Страница 57: ...The edges of your original are not scanned Iftheedgesofyouroriginalarenotscannedcorrectly settheSizetoAutoDetect clicktheConfigurationbutton and then adjust the cropping area in Crop Margins for Size Auto Problems Remain After Trying All Solutions If you have tried all the solutions and have not solved the problem initialize the Epson Scan settings Click Configuration select the Other tab and then...

Страница 58: ...oubleshooting information in your product documentation contact Epson support services for assistance If Epson support for your area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product mod...

Страница 59: ...nganyothersoftwareonyoursystem seethedocumentationforthatsoftwarefortechnicalsupportinformation Purchase Supplies and Accessories You can purchase genuine Epson ink cartridges ribbon cartridges paper and accessories from an Epson authorized reseller To find the nearest reseller call 800 GO EPSON 800 463 7766 Or you can purchase online at http www epsonstore com U S sales or http www epson ca Canad...

Страница 60: ...e following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Repair service center Telephone number Fax number Address 02 23416969 02 23417070 No 20 Beiping E Rd Zhongzheng Dist Taipei City 100 Taiwan 02 27491234 02 27495955 1F No 16 Sec 5 Nanjing E Rd Songshan Dist Taipei City 105 Taiwan 02 32340688 02 32340699 No ...

Страница 61: ...eproblems Thedealershouldalwaysbethefirstcallfor advise on problems they can often solve problems quickly and easily as well as give advise on the next step to take Internet URL http www epson com au Access the Epson Australia World Wide Web pages Worth taking your modem here for the occasional surf The site provides a download area for drivers Epson contact points new product information and tech...

Страница 62: ...pair service and warranty Help for Users in Thailand Contacts for information support and services are World Wide Web http www epson co th Information on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Hotline Phone 66 2685 9899 Our Hotline team can help you with the following over the phone Sales enquiries and product information Product u...

Страница 63: ...mation Technical support Phone 62 21 572 4350 Fax 62 21 572 4357 Epson Service Center Jakarta Mangga Dua Mall 3rd floor No 3A B Jl Arteri Mangga Dua Jakarta Phone Fax 62 21 62301104 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 7303766 Surabaya Hitech Mall lt IIB No 12 Jl Kusuma Bangsa 116 118 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Yogyakarta Hotel Natour Gar...

Страница 64: ...th the following information Product information Answers to Frequently Asked Questions FAQs Latest versions of Epson product drivers Users can access our World Wide Web home page at http www epson com hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for Users in Malaysia Contacts for informat...

Страница 65: ...n co in Information on product specifications drivers for download and products enquiry are available Epson India Head Office Bangalore Phone 080 30515000 Fax 30515005 Epson India Regional Offices Location Telephone number Fax number Mumbai 022 28261515 16 17 022 28257287 Delhi 011 30615000 011 30615005 Chennai 044 30277500 044 30277575 Kolkata 033 22831589 90 033 22831591 Hyderabad 040 66331738 3...

Страница 66: ... Corporation at the telephone and fax numbers and e mail address below Trunk Line 63 2 706 2609 Fax 63 2 706 2665 Helpdesk Direct Line 63 2 706 2625 E mail epchelpdesk epc epson com ph World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Toll Free No 1800 1069 EPSON 37766 Our Hotline team c...

Страница 67: ... subject to the display capability of your computer system including the video card display monitor and software See your system documentation for details Product Specifications Note Specifications are subject to change without notice General Scanner type Sheet Feed one pass duplex A4 color scanner Photoelectric device CIS Effective pixels 5 100 8 400 pixels at 600 dpi Document size Max 215 9 3048...

Страница 68: ...t current 2 00 A Rated input voltage DC 24 V Rated input frequency 50 to 60 Hz Power consumption Approx 42 0 W Operating Approx 8 0 W Ready Mode Approx 1 6 W Sleep Mode Approx 0 4 W Power off Note Power consumption varies depending on operating conditions and whether an option is installed AC Adapter AC adapter model A421H Rated input voltage AC 100 to 240 V Rated input current AC 1 20 A Rated inp...

Страница 69: ...urce or in extremely dusty conditions Interfaces USB Interface Interface type Universal Serial Bus Specification Revision 2 0 Electrical standard Full Speed mode 12 Mbits per second and Hi Speed mode 480 Mbits per second of Universal Serial Bus Specification Revision 2 0 Connector type One Type B port Standards and approvals Product U S model EMC FCC Part 15 Subpart B Class B CAN CSA CEI IEC CISPR...

Страница 70: ...Class B CAN CSA CEI IEC CISPR22 Class B European model Low Voltage Directive 2006 95 EC EN 60950 1 EMC Directive 2004 108 EC EN 55022 Class B EN 55024 EN 61000 3 2 EN 61000 3 3 Australian model Safety AS NZS 60950 1 EMC AS NZS CISPR22 Class B DS 860 User s Guide Technical Specifications 70 ...

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