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Epson C11CA80201, Быстрое руководство

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42

Solving Problems

Solving Problems

If you have a problem with your Epson printer, check the messages on the display 
screen to diagnose the cause.

You can also check “Problems and Solutions” on page 44 for basic troubleshooting 
suggestions, or double-click the 

User’s Guide

 icon on your computer desktop for 

more detailed help. 

Checking for Software Updates

Periodically, it’s a good idea to check Epson’s support website for free updates to 
your NX420 Series software. Open your online 

User’s Guide

 and select 

Download 

the Latest Software

 or visit Epson’s support website at 

epson.com/support

 

(U.S.) or 

epson.ca/support

 (Canada). 

With Windows, you can select 

Driver Update

 on the Maintenance tab in the 

printer settings window. You can also click 

Start

 or 

, select 

Programs

 or 

All 

Programs

, select 

EPSON

, select 

EPSON NX420 Series

, and click 

Driver 

Update

.

Содержание C11CA80201

Страница 1: ...Epson Stylus NX420 Series Quick Guide Wireless Network Setup Basic Copying Printing and Scanning Maintenance Solving Problems ...

Страница 2: ...rinting Photos From the LCD Screen 25 Printing From Your Computer 26 Printing in Windows 26 Printing With a Macintosh 28 Selecting the Correct Paper Type 31 Scanning a Document or Photo 32 Quick Scanning With the Scan Button 32 Scanning With Epson Scan Software 33 Scanning with Mac OS X 10 6 34 Restoring and Correcting Photos 35 Maintaining Your Printer 36 Checking the Print Head Nozzles 36 Cleani...

Страница 3: ...Contents 3 Solving Problems 42 Checking for Software Updates 42 Error Indicators 43 Problems and Solutions 44 Where to Get Help 48 Notices 49 ...

Страница 4: ... Before you begin make sure that you have the following information ready and write it in the space provided below Network name SSID _________________________________________ Network password ____________________________________________ Note If your network password contains uppercase ABC or lowercase abc letters be sure to note it correctly If you don t know your network name SSID or network pass...

Страница 5: ...Installing for the First Time 5 3 When you see this screen click Install 4 When you see this screen select Wireless and click Next ...

Страница 6: ...ip to Setting Up With the Printer Buttons on page 10 You can t set up your printer using a temporary USB connection 7 When you see this screen select a wireless network setup method then click Next Note If you need help selecting a wireless network setup method click Which option should I select for more information on the setup methods ...

Страница 7: ...ble below If you selected Select settings using printer buttons continue with Setting Up With the Printer Buttons on page 10 Setting Up With a Temporary USB Cable 1 Wait while the software is installed 2 When you see this screen connect the printer to your computer with a USB cable 3 Follow any on screen instructions to continue installing the software ...

Страница 8: ...r Allow to let EpsonNet Setup continue Do not select Ask Me Later Keep Blocking or Block 5 If you see a screen like the following select your network name SSID from the list then click Next Note If your network name isn t in the list select Enter Manually If your network name contains uppercase or lowercase letters enter them correctly ...

Страница 9: ... If your security key contains uppercase or lowercase letters enter them correctly 7 Wait while EpsonNet Setup configures your printer for the network 8 Follow the instructions on the screen to remove the USB cable from the printer and your computer 9 When you see the Installation Complete screen print a test page then click Finish ...

Страница 10: ...een use the printer s buttons to select the name of your wireless network then press x Start If your network name isn t listed try the following Make sure that your wireless router or access point is turned on and working correctly Press the y Stop Clear Settings button to return to the previous screen press x Start to select Setup Wizard then repeat step 2 If you still can t find the network name...

Страница 11: ...your network password click Watch video overview to watch a short video tutorial on how to enter your network password 4 Follow the on screen instructions to finish selecting network settings If you see a network setup failed message the network password may have been entered incorrectly If your password has uppercase or lowercase letters be sure to enter it correctly Note If the printer still doe...

Страница 12: ... you see a firewall alert message click Unblock or Allow to let EpsonNet Setup continue Do not select Ask Me Later Keep Blocking or Block 8 Wait while EpsonNet Setup configures your printer for the network 9 When you see the Installation Complete screen print a test page then click Finish ...

Страница 13: ...er it manually 1 From the Select SSID screen on the printer s control panel press l or r to select Other SSIDs then press x Start 2 Use the buttons on the printer s control panel to enter your network name Important Network names are case sensitive Be sure to enter uppercase letters ABC or lowercase letters abc correctly Press the o Copy reduce enlarge button to switch between uppercase letters AB...

Страница 14: ...up Additional Computers 1 Insert the printer software CD 2 Windows 7 and Windows Vista If you see the AutoPlay window click Run Setup exe When you see the User Account Control screen click Yes or Continue Windows XP When you see the Software Installation screen continue with step 3 Mac OS X Double click the Epson icon 3 When you see this screen click Install ...

Страница 15: ... 15 4 When you see this screen select Wireless and click Next 5 When you see this screen select This printer is already on my wireless network then click Next 6 Wait while the software is installed 7 For Mac OS X 10 6 Skip to step 12 ...

Страница 16: ...e a firewall alert message click Unblock or Allow to let EpsonNet Setup continue Do not select Ask Me Later Keep Blocking or Block 9 If you see a screen like this one select the printer you would like to set up then click Next 10 Wait while EpsonNet Setup configures your printer for the network ...

Страница 17: ...l Computers 17 11 When you see the Installation Complete screen print a test page then click Finish 12 Follow the instructions on the screen to install the rest of your software When installation is complete remove the CD ...

Страница 18: ... and sizes For details see page 20 1 Open the paper support and pull up the extensions 2 Open the output tray pull out the extensions and raise the paper stopper Note If you re using legal size paper don t raise the paper stopper 3 Squeeze the edge guide as you slide it all the way to the left ...

Страница 19: ...s punched in it The type of paper you choose affects the way your printout looks If you are just making a copy or printing a rough draft plain paper is fine However for the best results you ll want to use one of Epson s special ink jet papers designed for your printer For example your photos will look great printed on Epson Ultra Premium Photo Paper Glossy see page 20 for more information 5 Squeez...

Страница 20: ... 20 Letter 8 5 11 inches S042182 S042175 25 50 Epson Premium Photo Paper Glossy Borderless 4 6 inches S041808 S041727 40 100 Borderless 5 7 inches S041464 20 Borderless 8 10 inches S041465 20 Letter 8 5 11 inches S042183 S041667 25 50 Epson Premium Photo Paper Semi gloss Borderless 4 6 inches S041982 40 Letter 8 5 11 inches S041331 20 Epson Photo Paper Glossy Borderless 4 6 inches S041809 S042038 ...

Страница 21: ...ng Special Papers 21 Epson Photo Quality Self adhesive Sheets A4 8 3 11 7 inches S041106 10 Epson Iron on Cool Peel Transfer Paper Letter 8 5 x 11 inches S041153 10 Paper type Size Part number Sheet count ...

Страница 22: ...tion your originals correctly on the scanner glass and make color or black and white copies Placing Originals on the Glass 1 Open the document cover and place your original face down on the scanner glass with the top facing into the front right corner 2 Close the cover gently so you don t move the original ...

Страница 23: ...r B W copies 6 To adjust the copy size press the reduce enlarge button and select a percentage using or Or you can press l or r to select Auto to automatically size the image to fit your paper When you re finished press the reduce enlarge button again 7 Press the paper size button if necessary to select Letter Size Plain Paper or 4 6 Photo Paper 8 Press x Start to begin copying Tip To make a quick...

Страница 24: ... The memory card access light flashes then stays lit Now you can view your photos on the LCD display screen and print them see page 25 When you want to remove the card make sure the memory card access light is not flashing then pull the card straight out of its slot If your printer is connected to your computer first prepare the card for removal If the computer is running Windows right click the n...

Страница 25: ...otos button 3 Press l or r until you see Select Photos then press x Start You see this screen 4 Press l or r to scroll through your photos and display one that you want to print 5 Press the or button to select the number of copies you want of that photo 6 Repeat steps 3 to 5 to select more photos 7 Press the paper size button if necessary to select 4 6 Photo Paper 8 When you re ready to print pres...

Страница 26: ...mputer as described on the Start Here sheet Tip It s a good idea to check for updates to your Epson printer s software see page 42 for instructions Printing in Windows 1 Open a photo or document in a Windows program 2 Open the File menu and select Print You see a window like this one 3 Make sure your Epson printer is selected then click the Preferences or Properties button If you see a Setup Print...

Страница 27: ...licking the Save Settings button on the Advanced tab 5 If you want to reduce or enlarge your printout or print double sided click the Page Layout tab and select settings as necessary 6 For more printing options click the Advanced tab Note For more information about print settings click Help or see your online User s Guide 7 Click OK to save your settings Select your document Orientation Select you...

Страница 28: ...o print from Mac OS X 10 5 to 10 6 Note If you re printing from Mac OS X 10 4 see your online User s Guide for printing instructions 1 Open a photo or document in an application 2 Open the File menu and select Print 3 Select your Epson printer as the Printer setting 4 Click the arrow to expand the Print window if necessary Cancel printing Click to expand Select your Epson printer ...

Страница 29: ...ose a Paper Size setting with a Sheet Feeder Borderless option Note If the setting you want isn t shown for example Scale check for it in your application before printing Or check for it in the settings for your application at the bottom of this window Copy and page settings Application settings ...

Страница 30: ...tions you may need from the pop up menu See the online User s Guide for details 8 Click the Advanced button to change additional settings Note For more information on advanced settings click 9 Click Print Select your Media Type see page 31 Select higher quality or faster printing if available Select Color or Black Grayscale Choose Print Settings ...

Страница 31: ...hite Paper Epson Presentation Paper Matte Epson Iron on Cool Peel Transfer Paper Plain Paper Bright White Paper Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi Gloss Epson Premium Presentation Paper Matte Epson...

Страница 32: ... on your computer You can even scan a photo and have it automatically included in an email message Note For Mac OS X 10 6 see Scanning with Mac OS X 10 6 on page 34 1 Open the document cover and place your original face down on the glass in the front right corner as shown on page 22 2 Close the cover gently so you don t move the original 3 Press the u Scan button 4 Press l or r to select one of th...

Страница 33: ... original documents and photos and save them as files on your computer using the Epson Scan software You can also launch Epson Scan from any TWAIN compliant application such as Adobe Photoshop Note For Mac OS X 10 6 see Scanning with Mac OS X 10 6 on page 34 1 Open the document cover and place your original face down on the glass in the front right corner as shown on page 22 2 Close the cover gent...

Страница 34: ...ize Then follow the instructions on page 35 6 Click the Scan button The image is scanned and you see its icon in Windows Explorer or Macintosh Finder Scanning with Mac OS X 10 6 You can scan original documents and photos and save them as files on your computer 1 Open an image editing application such as Preview and select Import From Scanner from the File menu then select your Epson product 2 Clic...

Страница 35: ... much background light Note For Mac OS X 10 6 see Scanning with Mac OS X 10 6 on page 34 to start scanning click the Show Details button and select settings as necessary Note For more information see the online User s Guide You can also click Help on the Epson Scan screen for information about all the available settings Full Auto Mode Click the Customize button click Dust Removal and or Color Rest...

Страница 36: ...Nozzles If your printouts are faint or have gaps in them some of the nozzles in the print head may be clogged or ink may be running low in one or more of the ink cartridges Follow the steps below to check the print head nozzles 1 Load letter or A4 size paper in the sheet feeder see page 18 2 Press the F Setup button on the printer s control panel 3 Press x Start to select Nozzle Check 4 Check the ...

Страница 37: ...finished you see a message on the display screen Caution Never turn off the printer during head cleaning or you may damage it 4 Run a nozzle check as described on page 36 to verify that the print head is clean 5 If there are still gaps or lines or the test patterns are faint run another cleaning cycle and check the nozzles again Note If you don t see any improvement after cleaning the print head f...

Страница 38: ...ick OK then select EPSON StatusMonitor A window may also appear on your computer screen when you try to print when ink is low This window can optionally display ink offers and other updates from Epson Note To disable checking for ink offers or updates from Epson see the instructions in your online User s Guide Purchasing Epson Ink Cartridges You can purchase genuine Epson ink and paper from Epson ...

Страница 39: ... them to warm up to room temperature for at least 3 hours before using them Replacing Ink Cartridges Make sure you have a new ink cartridge before you begin You must install new cartridges immediately after removing the old ones Caution Do not open ink cartridge packages until you are ready to install the ink Cartridges are vacuum packed to maintain reliability Note Leave the expended cartridge in...

Страница 40: ...ap and water If ink gets into your eyes flush them immediately with water Keep ink cartridges out of the reach of children 5 Before you open the new cartridge package shake it gently four or five times Then remove the cartridge from the package Caution Do not touch the green chip on the front of the cartridge This can damage the ink cartridge 6 Remove the yellow tape from the bottom of the ink car...

Страница 41: ...essage on the display screen ink charging is finished Caution Never turn off the your Epson printer while ink is charging or you ll waste ink If you see an ink replacement message on the display screen press x Start and press down all the cartridges securely Then press x Start again Note If you replaced a cartridge while copying a document or photo cancel printing and make sure your original is st...

Страница 42: ... help Checking for Software Updates Periodically it s a good idea to check Epson s support website for free updates to your NX420 Series software Open your online User s Guide and select Download the Latest Software or visit Epson s support website at epson com support U S or epson ca support Canada With Windows you can select Driver Update on the Maintenance tab in the printer settings window You...

Страница 43: ...he x Start button to move the cartridges to the replacement position Press down on all the installed cartridges then press the x Start button to continue W 11 W 13 W 41 W 12 Cannot recognize the ink cartridge s shown on the LCD screen Replace the ink cartridge s I 11 No memory card is inserted Insert a memory card see page 24 W 30 The memory card is not installed correctly or there is a problem wi...

Страница 44: ...ess point Print a Network Status Sheet see page 45 to obtain the MAC address Then see your router or access point s documentation for instructions If your wireless router or access point doesn t broadcast its network name SSID see Entering Your SSID Manually on page 13 for instructions on manually entering your wireless network name If your wireless router or access point has wireless security ena...

Страница 45: ... a microwave oven 2 4 GHz cordless phone or large metal objects such as a filing cabinet Cannot find the scanner or start Epson Scan Epson Scan is not available in Mac OS X 10 6 see Scanning with Mac OS X 10 6 on page 34 for scanning instructions If network communication was interrupted while starting Epson Scan exit Epson Scan and restart it after a few seconds If Epson Scan cannot restart turn t...

Страница 46: ...ter or A4 size plain paper 80 sheets of matte paper or 20 sheets of photo paper Load other papers one sheet at a time See your online User s Guide for more information Do not load paper with holes punched in it If paper is jammed follow these steps 1 Gently pull out jammed paper from the output tray or sheet feeder 2 If paper is stuck inside turn off your Epson printer 3 Open the scanner remove th...

Страница 47: ...ly Run a nozzle check as described on page 36 to see if the print head needs cleaning Clean the print head as described on page 37 If you notice jagged vertical lines you may need to align the print head See your online User s Guide for instructions The ink cartridges may be low on ink Check your cartridge status see page 38 and replace cartridges if necessary see page 39 If a dotted line appears ...

Страница 48: ...ber located on the label in back Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call U S 562 276 4382 6 AM to 6 PM Pacific Time Monday through Friday Canada 905 709 3839 6 AM to 6 PM Pacific Time Monday through Friday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purchase...

Страница 49: ... and off or on an outlet controlled by a wall switch or timer Do not let the power cord become damaged or frayed If you use an extension cord with the printer make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s am...

Страница 50: ...er If it gets in your eyes flush them immediately with water Do not shake ink cartridges after opening their packages this can cause leakage Do not put your hand inside the printer or touch any cartridges during printing Install a new ink cartridge immediately after removing an expended one Leaving cartridges uninstalled can dry out the print head and may prevent the printer from printing If you r...

Страница 51: ...ing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certi...

Страница 52: ...ass B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909 Operation is subject to the following two conditions 1 t...

Страница 53: ...s authorized service center where the printer will be repaired and sent back to you You are responsible for packing the printer and for all costs to and from the Epson authorized service center When warranty service involves the exchange of the printer or a part the item replaced becomes Epson property The replacement printer or part may be new or refurbished to the Epson standard of quality and a...

Страница 54: ...L OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THE EPSON PRODUCT WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY IN NO EVENT SHALL EPSON OR ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND IN EXCESS OF THE ORIGINAL RETAIL PURCHASE PRICE OF THE PRODUCT In Canada warranties include both warranties and conditions Some jurisdictions do not allow limitations o...

Страница 55: ... those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation In addition to software program rights owned by Seiko Epson Corporation this product also includes open source software Refer to OSS pdf on your Printer Software CD ROM for a list of open source software and software license terms applied to this printer Responsible Use of Copyrighted Materials Epson...

Страница 56: ...CPD 27831 Printed in XXXXXX ...

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