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48

Solving Problems

Solving Problems

If you have a problem with your WorkForce 310 Series, check the messages on the 
display screen to diagnose the cause.

You can also check “Problems and Solutions” on page 49 for basic troubleshooting 
suggestions, or double-click the 

Epson Information Center

 icon on your computer 

desktop for more detailed help.

Checking for Software Updates

Periodically, it’s a good idea to check Epson’s support website for 
free updates to your Epson WorkForce 310 Series software. Open 
your on-screen 

Epson Information Center

 and select 

Download 

the Latest Software

 or visit Epson’s support website at 

epson.com/support

 (U.S.) or 

epson.ca/support

 (Canada).

With Windows, you can select 

Driver Update

 on the 

Maintenance

 tab in the 

printer settings window. You can also click 

 or 

Start

, select 

All

 

Programs

 or 

Programs

, select 

EPSON

, select 

EPSON WorkForce 310 Series

, and click 

Driver Update

.

WF310_QG.book  Page 48  Wednesday, April 8, 2009  2:14 PM

Содержание C11CA49201 - WorkForce 310 Color Inkjet

Страница 1: ...Epson WorkForce 310 Series Quick Guide Installing on a Network Basic Printing Copying Scanning and Faxing Maintaining Your All in One Solving Problems WF310_QG book Page 1 Wednesday April 8 2009 2 14 PM ...

Страница 2: ... Using the Automatic Document Feeder 18 Copying a Document or Photo 20 Copying a Document 20 Copying a Photo 21 Faxing a Document 22 Connecting a Phone or Answering Machine 22 Setting Up Fax Features 24 Sending a Fax From the Control Panel 28 Sending a Fax From Windows 29 Receiving Faxes 31 Printing From Your Computer 32 Printing in Windows 32 Printing With a Macintosh 34 Selecting the Correct Pap...

Страница 3: ...g the Print Head Nozzles 42 Cleaning the Print Head 43 Checking the Ink Cartridge Status 44 Purchasing Epson Ink Cartridges 45 Replacing Ink Cartridges 46 Solving Problems 48 Checking for Software Updates 48 Error Indicators 49 Problems and Solutions 49 Where To Get Help 54 Notices 55 WF310_QG book Page 3 Wednesday April 8 2009 2 14 PM ...

Страница 4: ...hese things without ever turning on your computer For additional instructions see the on screen Epson Information Center which includes your user s guide by double clicking its icon on your desktop Please follow these guidelines as you read your WorkForce 310 Series instructions Warning Warnings must be followed carefully to avoid bodily injury Caution Cautions must be observed to avoid damage to ...

Страница 5: ...ork you need to install the WorkForce 310 Series software on each computer you would like to print from Connect an Ethernet Network Cable 1 Connect an Ethernet network cable to the LAN 10 100 port on your WorkForce 310 Series 2 Connect the other end to any available LAN port on your router wireless access point or hub 3 Continue with the steps in the next section to install software WF310_QG book ...

Страница 6: ...mputer s CD or DVD drive 2 Windows Vista If you see the AutoPlay window click Run SETUP EXE When you see the User Account Control screen click Continue Windows XP When you see the Software Installation screen continue with step 3 Mac OS X Double click the icon 3 Click Install 4 When you see this screen select Install driver for network connection and click Next WF310_QG book Page 6 Wednesday April...

Страница 7: ... turned on and connected to your network as described on page 5 7 When you see the Firewall Warning screen click Next Note If you see a firewall alert message click Unblock or Allow to let EpsonNet Setup continue Do not select Ask Me Later Keep Blocking or Block WF310_QG book Page 7 Wednesday April 8 2009 2 14 PM ...

Страница 8: ...Network 8 Wait while EpsonNet Setup configures your printer on the network 9 Do one of the following If you see the Installation Complete screen continue with Finish the Installation on page 10 WF310_QG book Page 8 Wednesday April 8 2009 2 14 PM ...

Страница 9: ...ns on the screen and click Next If EpsonNet Setup finds more than one printer on your network select the printer you want to configure then click Next When you see the Installation Complete screen continue with Finish the Installation below WF310_QG book Page 9 Wednesday April 8 2009 2 14 PM ...

Страница 10: ...ce 310 Series on a Network Finish the Installation Follow the steps for your operating system Windows below Macintosh on page 12 Windows 1 Print a test page then click Finish WF310_QG book Page 10 Wednesday April 8 2009 2 14 PM ...

Страница 11: ... continue with step 4 3 Follow the prompts on the screen to set up your Fax Header information 4 Follow the prompts on the screen to install bonus software and finish the installation 5 When installation is complete restart your computer You re ready to scan and print See your printed documentation and on screen Epson Information Center for details WF310_QG book Page 11 Wednesday April 8 2009 2 14...

Страница 12: ...ou see this screen click Add Printer 3 Follow the steps on the right side of the screen to add your EPSON TCPIP printer then click Next Note It may take up to 90 seconds for your computer to find the EPSON TCPIP printer on the network WF310_QG book Page 12 Wednesday April 8 2009 2 14 PM ...

Страница 13: ...age install bonus software and finish the installation 5 When installation is complete restart your computer You re ready to scan and print See your printed documentation and on screen Epson Information Center for details WF310_QG book Page 13 Wednesday April 8 2009 2 14 PM ...

Страница 14: ...put tray extensions and raise the paper stopper 2 Squeeze the edge guide and slide it left Note If the feeder guard is in the way flip it forward 3 Insert paper glossy or printable side up against the right side and behind the tab Load letterhead or pre printed paper top edge first FPO Always load paper short edge first even for landscape printing WF310_QG book Page 14 Wednesday April 8 2009 2 14 ...

Страница 15: ... guide against the paper but not too tightly Note For details on paper and instructions on loading envelopes see your on screen Epson Information Center Using Special Papers Epson offers a wide array of high quality papers making it easy to maximize the impact of your documents photos presentations and other projects You can purchase genuine Epson ink and paper at Epson Supplies CentralSM at epson...

Страница 16: ...hoto Paper Glossy Borderless 4 6 inches S042181 S042174 60 100 Borderless 5 7 inches S041945 20 Borderless 8 10 inches S041946 20 Letter 8 5 11 inches S042182 S042175 25 50 Epson Premium Photo Paper Semi gloss Borderless 4 6 inches S041982 40 Letter 8 5 11 inches S041331 20 Epson Photo Paper Glossy Borderless 4 6 inches S041809 S042038 50 100 Letter 8 5 11 inches S041141 S041649 S041271 20 50 100 ...

Страница 17: ...o letter size or A4 size on the scanner glass to make color or black and white copies 1 Open the document cover and place your original face down on the scanner glass with the top against the back left corner If you re scanning 3 5 or 4 6 inch photos on your computer you can place up to two at a time on the scanner glass Place them at least 1 4 inch 5 mm apart 2 Close the cover gently so you don t...

Страница 18: ... to 30 letter size or A4 sheets or 10 legal size sheets in the Automatic Document Feeder ADF 1 Fan the originals then tap them on a flat surface to even the edges 2 Open the ADF paper support 3 Slide the edge guide outward 4 Insert the originals face up WF310_QG book Page 18 Wednesday April 8 2009 2 14 PM ...

Страница 19: ...ction letter size paper is automatically selected for your printed copies If you copy a legal size document the image will be cut off To copy a legal size document on letter size paper press x Menu select Reduce Enlarge then press OK Press u or d to select Legal Letter then press OK WF310_QG book Page 19 Wednesday April 8 2009 2 14 PM ...

Страница 20: ...py machine If you use the Automatic Document Feeder you can copy up to 30 sheets at a time onto letter size or A4 plain paper 1 Load letter or A4 size plain paper Epson Bright White Paper or Epson Presentation Paper Matte in the sheet feeder see page 14 2 Place your original document s on the scanner glass or in the Automatic Document Feeder see page 17 or 18 3 Press the r Copy button 4 Press u or...

Страница 21: ...1 Load Epson photo paper in the sheet feeder see page 14 2 Place your photo on the scanner glass 3 Press the r Copy button 4 Press u or d or use the numeric keypad to select the number of copies you want up to 99 5 To change the layout press x Menu then press OK Press u or d to select With Border to leave a small margin around the image or Borderless to expand the image all the way to the edge of ...

Страница 22: ...r details For more information on faxing and fax settings see the on screen Epson Information Center Connecting a Phone or Answering Machine 1 Connect the phone cable from the wall jack to the LINE port on the back of the WorkForce 310 Series Note If you re connecting the WorkForce 310 Series to a DSL phone line you must plug a DSL filter into the wall jack or you won t be able to use the fax or t...

Страница 23: ...hen press OK Select more than the number of rings needed for the answering machine to pick up 6 Press x Menu to exit the Fax Settings menu In Auto Answer mode if the incoming call is a fax and you pick up the phone or the answering machine answers the WorkForce 310 Series automatically begins receiving the transmission If the other party is a caller the phone can be used as normal or a message can...

Страница 24: ...eave the WorkForce 310 Series unplugged for a long period of time the date and time settings may get lost See the Start Here sheet or on screen Epson Information Center for instructions on setting the date and time Entering Your Sender Name 1 Press the K Fax button then press x Menu 2 Press u or d to select Fax Setting then press OK 3 Press u or d to select Header then press OK 4 Press u or d to s...

Страница 25: ...e the cursor add a space or delete a character To enter a fax number use the numeric keypad Press Redial Pause to insert a pause symbol when a brief pause is required during dialing Use the button to insert the symbol when entering a phone number in international dialing format To enter characters press a keypad number repeatedly to switch between uppercase lowercase or numbers Press 1 symb to ent...

Страница 26: ...tgoing faxes Select Fine for small print or detailed line art Photo for pictures or Standard for basic faxes Contrast Sets the contrast when scanning and printing Positive values make the image darker negative values make the image lighter Paper Size Indicates the size of paper loaded in the WorkForce 310 Series Auto Reduction Indicates whether large incoming faxes are reduced to fit on the select...

Страница 27: ...elect Create then press OK You see the list of available entries Note To edit or delete an entry from an existing list select Edit or Delete instead 5 Select or type the number of the speed dial entry you want to add then press OK 6 Use the numeric keypad to enter the fax number see page 25 then press OK 7 Use the numeric keypad to enter a name to identify the speed dial entry see page 25 then pre...

Страница 28: ...lor button to send your fax Note If the recipient s fax machine prints only in black and white your fax is automatically sent in black and white even if you select color If you are scanning with the Automatic Document Feeder your document is automatically scanned and faxed If you placed your document on the scanner glass you see this screen after the first page is scanned If you need to fax additi...

Страница 29: ...s 2 to continue with the selection made Press a one touch dial button to select one of the first five speed dial group dial entries then press OK Press 1 to enter another number press 2 to continue with the selection made If you ve connected a telephone to the WorkForce 310 Series dial the number from the phone Press 1 to confirm Note Don t hang up the phone until you begin transmitting the fax Se...

Страница 30: ...e You can fax up to 100 pages including the cover sheet 5 Click Print If you re faxing for the first time you see a window like this one Enter your sender information so that recipients can identify the origin of the fax Then click OK to save the sender information 6 Add a cover sheet input a fax number or set up a phone book of numbers for future use then click Next Note For details instructions ...

Страница 31: ...e paper and press the OK button to continue To receive faxes automatically make sure the Auto Answer light is turned on To turn it on press the Auto Answer Space button then press OK Note To change the number of rings before the WorkForce 310 Series answers see page 23 To receive faxes manually turn off the Auto Answer light and follow these steps 1 When your telephone rings lift the phone off the...

Страница 32: ... the Start Here sheet Tip It s a good idea to check for updates to your WorkForce 310 Series software See Checking for Software Updates on page 48 for instructions Printing in Windows 1 Open a photo or document in a printing program open the File menu and select Print 2 Select EPSON WorkForce 310 Series then click the Preferences or Properties button Note If you see a Setup Printer or Options butt...

Страница 33: ...dvanced tab 4 To reduce or enlarge your printout or print double sided click the Page Layout tab and select settings as necessary 5 For more printing options click the Advanced tab Note For more information about print settings click Help 6 Click OK to save your settings Select the type of document you re printing choose Photo or Best Photo for pictures Select your document or photo Orientation Se...

Страница 34: ...below for your operating system Mac OS X 10 5 1 Open a photo or document in an application open the File menu and select Print 2 Select your Epson printer as the Printer setting 3 Click the arrow to expand the Print window if necessary Cancel printing Check ink cartridge status Click to expand Select your Epson printer WF310_QG book Page 34 Wednesday April 8 2009 2 14 PM ...

Страница 35: ... the settings for your application at the bottom of this window If you re printing from Preview you see the settings shown below 5 Choose Print Settings from the pop up menu and select the following print settings Copy and page settings Application settings Choose Print Settings Select your Media Type see page 38 Select higher quality or faster printing if available Select Automatic mode Select Co...

Страница 36: ... a photo or document in an application open the File menu and select Page Setup 2 Select the following basic page settings For borderless printing choose a Sheet Feeder Borderless option in the Paper Size list 3 Click OK 4 Open the File menu and select Print Cancel printing Selectthe print job Pause or resume printing Select your Epson printer Select your Paper Size Select your document or image o...

Страница 37: ...ings click the button 6 Choose any other printing options you may need from the pop up menu See the on screen Epson Information Center for details 7 Click the Advanced button to change additional settings Note For more information on advanced settings click 8 Click Print Select your Media Type see page 38 Select Color or Black Grayscale output Select higher quality or faster printing if available ...

Страница 38: ...on Presentation Paper Matte Plain Paper Bright White Paper Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi gloss Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Epson ...

Страница 39: ...pson Information Center Basic Scanning You can scan from any TWAIN compliant application using Epson Scan Or you can start Epson Scan directly from your computer and save your image to a file 1 Open the document cover and place your original face down on the glass in the back left corner as shown on page 17 2 Close the cover gently so you don t move the original 3 Do one of the following to start ...

Страница 40: ...can mode using the Mode selector in the upper right corner Note You cannot use Home mode to scan with the Automatic Document Feeder 5 Click Scan The image is scanned and you see its icon in Windows Explorer or Macintosh Finder Click here to change the scan mode WF310_QG book Page 40 Wednesday April 8 2009 2 14 PM ...

Страница 41: ...the scanning Resolution based on how you will use the scanned image E mail view on a computer screen or post on the web 96 to 150 dpi Print or convert to editable text OCR 300 dpi Fax 200 dpi 8 Click the Preview button to scan and eject the first page Place the page back on top of the other pages and reload them in the feeder 9 If desired draw a marquee or box around the area you want to scan in t...

Страница 42: ...ridges Follow the steps below to check the print head nozzles 1 Load letter size plain paper in the sheet feeder 2 Press the r Copy button then press x Menu 3 Press u or d to select Maintenance then press OK 4 Press u or d to select Nozzle Check then press the x Color button 5 Check the nozzle check pattern that prints to see if there are gaps in the lines Note If Auto Answer is turned on press OK...

Страница 43: ...olor button Cleaning lasts around 1 minute When it s finished you see a message on the display screen Caution Never turn off the printer during a cleaning cycle or you may damage it 5 Press 1 to finish or 2 to run a nozzle check and confirm that the print head is clean Note If you don t see any improvement after cleaning the print head four times turn off your WorkForce 310 Series and wait at leas...

Страница 44: ...r d to select Maintenance then press OK 3 Press u or d to select Ink Levels then press OK 4 The ink cartridge status is displayed See page 46 to replace the cartridge if necessary A window may appear on your computer screen if you try to print when ink is low This window can optionally display ink offers and other updates retrieved from an Epson website On a Windows computer that is connected to t...

Страница 45: ...tridges and do not refill them The use of other products may affect your print quality and could result in printer damage Yields vary considerably based on images printed print settings paper type frequency of use and temperature For print quality a small amount of ink remains in the cartridge after the replace cartridge indicator comes on The printer ships with full cartridges and part of the ink...

Страница 46: ... a message on the WorkForce 310 Series display screen indicating which color to replace Press OK If you re replacing a cartridge before you see a message on the WorkForce 310 Series display screen press the r Copy button press x Menu press u or d to select Maintenance and press OK Then select Ink Cartridge Replacement and press OK 2 Open the scanner then open the cartridge cover 3 Squeeze the tab ...

Страница 47: ... place 7 Once you replace all the cartridges that need replacing close the cartridge cover and push it down until it clicks into place 8 Close the scanner 9 Press OK to begin charging the ink This takes about 2 minutes When you see a completion message on the display screen ink charging is finished Caution Never turn off the WorkForce 310 Series while ink is charging or you ll waste ink If you see...

Страница 48: ...Periodically it s a good idea to check Epson s support website for free updates to your Epson WorkForce 310 Series software Open your on screen Epson Information Center and select Download the Latest Software or visit Epson s support website at epson com support U S or epson ca support Canada With Windows you can select Driver Update on the Maintenance tab in the printer settings window You can al...

Страница 49: ...d paper type settings on the control panel or in your printer software see page 38 when copying or faxing LCD display screen message Problem and solution Printer error See your documentation Turn the WorkForce 310 Series off make sure no paper is jammed inside see page 50 and turn it back on If the error is not resolved contact Epson see page 54 Scanner error See your documentation Turn the WorkFo...

Страница 50: ...to paper or 100 sheets of plain paper Load other special papers one sheet at a time If paper has jammed follow these steps 1 Gently pull out jammed paper from the output tray or sheet feeder 2 If paper is stuck inside press the P On button to turn off the WorkForce 310 Series Then lift the scanner remove the jammed paper and torn pieces close the scanner and turn the WorkForce 310 Series back on I...

Страница 51: ...nnects when you hang up make sure there is a phone or answering machine connected to the EXT port on the WorkForce 310 Series Print Quality Problems For the best print quality use Epson papers see page 15 and genuine Epson ink cartridges see page 46 If you notice light or dark bands across your printouts or they are too faint run a nozzle check see page 42 to see if the print head needs cleaning I...

Страница 52: ...ms Cannot print over the network Print a Network Status Sheet see page 53 and verify that the network settings are correct If the Network Status is Disconnected check your Ethernet cable connections and try turning the printer off and back on again When using TCP IP make sure the printer s IP address is set correctly for your network If your network does not assign IP addresses using DHCP you need...

Страница 53: ...start Epson Scan If network communication was interrupted while starting Epson Scan exit Epson Scan and restart it after a few seconds If Epson Scan cannot restart turn the printer off and back on and then try restarting Epson Scan Check the Timeout Setting in EPSON Scan Settings For details see the Epson Scan Help If you are scanning a large document at high resolution a communication error may o...

Страница 54: ...chase Computer configuration and description of the problem Then call U S 562 276 4382 6 AM 6 PM Pacific Time Monday through Friday Canada 905 709 3839 6 AM 6 PM Pacific Time Monday through Friday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at Epson Supplies Cen...

Страница 55: ...l switch or timer Do not let the power cord become damaged or frayed If you use an extension cord with the product make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s ampere rating Place the product on a flat stab...

Страница 56: ... crystal solution gets into your eyes flush them immediately with water If discomfort or vision problems remain after a thorough flushing see a doctor immediately Ink Cartridge Safety Instructions Keep ink cartridges out of the reach of children and do not drink the ink Be careful when you handle used ink cartridges there may be ink remaining around the ink supply port If ink gets on your skin was...

Страница 57: ...tic service to determine whether the printer requires service If service is needed Epson will at its option exchange or repair the printer without charge for parts or labor If Epson authorizes an exchange for the defective unit Epson will ship a replacement printer to you freight prepaid so long as you use an address in Canada or the U S excluding Puerto Rico and U S Possessions Shipments to other...

Страница 58: ...horized Servicer If a claimed defect cannot be identified or reproduced you will be held responsible for the costs incurred THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPL...

Страница 59: ...bility that the product identified herein complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a s...

Страница 60: ...ithout a decimal point e g 00 is a REN of 0 0 For earlier products the REN is separately shown on the label This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Should this equipment cause harm to the telephone network the telephone company may discontinue your service temporarily If possible they will notify you in ...

Страница 61: ...to customer terminal equipment connected to AC power sources and that this is a major nationwide problem If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this equipment Model C362A does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer This...

Страница 62: ...nforme aux spécifications techniques applicables d Industrie Canada 2 The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five L indice d équivalence de la s...

Страница 63: ...ages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse o...

Страница 64: ...CPD 27342R1 Printed in XXXXXX WF310_QG book Page 64 Wednesday April 8 2009 2 14 PM ...

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