Troubleshooting
139
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If you are printing on glossy media, place a support sheet (or a sheet of plain paper) beneath the
stack, or load only one sheet at a time.
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Do not touch or allow anything to come into contact with the printed side of paper with a shiny
finish. To dry your printouts, follow the instructions on the sheet packed with the paper.
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Run the Head Cleaning utility.
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See “Cleaning the Print Head” on page 107.
Ink bleeds through the page
Use the Print Density Adjustment feature to reduce the amount of ink on the page and increase the
drying time if necessary.
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See “Special settings for automatic double-sided printing (using the duplex unit)” on page 45.
Miscellaneous Printout Problems
Incorrect or garbled characters
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Turn off the printer and computer. Make sure the printer’s interface cable is securely plugged
in.
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Uninstall the printer driver, then reinstall it.
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See “Uninstalling the Printer Software” on page 16.
Incorrect margins
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Check the margin settings in your application. Make sure that the margins are within the
printable area of the page.
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See “Printable area” on page 157.
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Make sure the printer driver settings are appropriate for the paper size you are using.
For Windows, check the Main window. See the printer driver online help for details.
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Uninstall the printer driver, then reinstall it.
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