24
Troubleshooting
Scanning Problems
Cannot find the scanner or start Epson Scan
■
If you’re using Mac OS X, make sure that you configured the Epson Scan
network settings (see page 18).
■
If network communication was interrupted while starting Epson Scan, exit
Epson Scan, and restart it after a few seconds. If Epson Scan cannot restart,
turn the printer off and back on, and then try restarting Epson Scan. Check
the
Timeout Setting
in
EPSON Scan Settings
. For details, see the Epson
Scan Help.
■
If you have a firewall or Internet security software installed, the search feature
in
EPSON Scan Settings
may not work correctly. In this case, print a
Network Status Sheet (see page 25), click
EPSON Scan Settings
>
Add
>
Enter address
, and enter the IP address manually.
■
If you are scanning a large document at high resolution, a communication
error may occur. If the scan did not complete, lower the resolution.
■
The printer’s IP Address may have changed. If the printer is set to obtain an IP
address automatically, the IP address may change each time the printer is
turned on. If the IP address has changed, you will need to repeat the steps in
“Configuring Epson Scan Network Settings” on page 18. To keep the IP
address from changing, try the following: always power on your network
devices in the same order, always keep the printer on, or set your DHCP
server to reserve an IP address for the printer (see your router’s documentation
for details).
