1
KEEP THIS MANUAL
ePOOL™ TROUBLe SHOOTING GUIDe
(mODeL #4819, veRSION 2)
ImPORTANT:
Prior to troubleshooting a receiver message, recycle the power FIRST.
To recycle the power, unplug the receiver, wait 10 seconds and then plug the receiv-
er back in. If you still have the same message, check for other causes listed below.
RECEIVER
MESSAGE
POSSIBLE
CAUSES
SOLUTIONS
Communication Error
Receiver is NOT within
a 100 foot direct line
of sight of the floating
unit.
Unplug the receiver. Move unit to within a 100 foot
direct line of sight with the receiver. See “For Best
Results” Section. Plug the receiver back in.
Floating unit is under
a pool cover.
Unplug the receiver. Uncover the floating unit. Plug
the receiver back in.
Floating unit is next to
the pool edge/coping.
Unplug the receiver. Move the unit to a more central-
ized location in your pool. Plug the receiver back in.
If you are still receiv-
ing this message.
Contact GAME.
pH Sensor Fault:
pH is above or below
measurement range
pH reading is 0.0.
Sensor glass is broken and will need replacing.
Sensor glass may be
broken and will need
replacing.
Remove bottom cap as instructed on page 16 of your
Owner’s Manual. Check to see if the glass sensor is
broken. If it is, contact GAME.
Your pool water is out
of balance.
Take a test sample of pool water to confirm reading. If
necessary, add the appropriate chemicals to bring your
pool back into this range.
Then unplug the receiver, wait 10 seconds and plug the
receiver back in.
If you are still receiv-
ing this message.
Contact GAME.
For technical assistance and missing parts, call Customer Service toll-free
1.888.339.2546
(press 135 at any time)
Monday through Friday, 8 am to 5:00 pm MST
