Installation and Getting Started
Troubleshooting a Windows installation
Installation Guide
Page 43
Troubleshooting Network Frame Grabbers
If the capture application cannot find the Network Frame
Grabber:
• Confirm that the Network Frame Grabber is physically
connected to the network, has power connected, and the
device’s LEDs are lit.
• Observe the behavior of the Frame Grabber LED indicators.
See
“Network Frame Grabber Hardware Features” on page 22
for LED information.
• Make sure the device’s network interface LEDs are also lit. If
the network interface LEDs are not lit, you can replace the
network cable or confirm that the device that the Web admin
interface Network Frame Grabber is connected to is operating.
• Confirm that the Network Frame Grabber is connected to the
network. Use the Network Discovery Utility to find the
Network Frame Grabber. See
utility to find Network Frame Grabbers” on page 44
.
• If the Network Discovery Utility cannot find the Network
Frame Grabber, log into the Network Frame Grabber Web
admin interface and change the Network Frame Grabber IP
configuration to be compatible with your network. You can
connect to the Network Frame Grabber Web admin interface
by browsing to the default IP address, which is
. To log into a device using this IP
address you must change the IP Address of a PC to the static
IP address 192.168.255.249 and netmask 255.255.255.252. Then
open a Web browser and browse to
• If you are still having problems, close all applications and
restart the video capture workstation. Start the capture
application and attempt to reconnect to the Network Frame
Grabber.