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Pearl Mini User Guide
Run diagnostic tests using the device screen
d. If
Bandwidth test
is selected, the measured upload and download bandwidth displays after
you click
Start
.
e. If
Domain name resolution
is selected, enter the IP address or server name to resolve
before clicking
Start
.
f. If
Probe
is selected, choose the transport protocol from the drop-down menu and then enter
the destination server IP address or server name along with the port before clicking
Start
.
For example, enter:
10.100.10.1:1234
or
domain.example.com:1234
4. Click
Start
.
Run diagnostic tests using the device screen
You can access useful diagnostic tools from the device screen when you select
Settings > Network
and
select
Connectivity Status
. The Pearl-2 and Pearl Mini have additional diagnostic tools found on the
second page under
Network Tools
.
Available diagnostic tools for all Pearl devices:
l
Connectivity status
: Display the status of critical network connections and features like 802.1x,
see
Run diagnostic tests using the device screen
.
Available diagnostic tools on Pearl Mini and Pearl-2
l
Ping
: Test if the Pearl device can reach a specified destination server on the network. Not all
networks support ping.
l
Trace route
: Trace the route that packet traffic takes to get from the Pearl device to a specified
destination server on the network. Not all networks support traceroute.
l
Bandwidth test
: Display the available upload and download bandwidth speed in Mbps up to a
maximum bandwidth of 1000 Mbps.
l
Domain name resolution
: Confirm that the Pearl device can resolve a Fully Qualified Domain
Name (FQDN) using the DNS server that is configured for the Pearl device.
l
Probe
: Check if Pearl device can establish communication to a specific port on a network host using
a network protocol that you specify. Supported network protocols are: TCP, HTTP, HTTPS, RTSP,
RTMP, and RTMPS.
To troubleshoot networking issues yourself, try to ping the IP address of your Pearl device or do a
traceroute to a server such as 8.8.8.8. If you are unable to resolve your networking issues, contact your
network administrator and provide them the IP address and MAC address of your Pearl device or contact
Epiphan support.
For more information about diagnostic tools and test results, see
470