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Pearl Mini User Guide
Support
Support
Your Pearl device comes with a one-year complimentary support plan starting one year from the original
product shipment date. You can purchase a 2-year extended support plan from Epiphan Video for a total
of three years of product support from the original product shipment date:
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SupportPlan
offers a 2-year support extension
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Supp
offers a 2-year support extension plus remote troubleshooting support
Remote troubleshooting support allows the Epiphan support team to remotely access Pearl Mini to help
troubleshoot issues and reset lost admin passwords. No private information is sent to the Epiphan
maintenance server during a remote session. For more information about service plans, see
To contact Epiphan support:
l
:
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Online chat
:
(Monday to Friday between 9am and 6:30pm EST)
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Call
: 1-877-599-6581 / 613-599-6581
From time to time, Epiphan support may ask you for logs from your system. Follow the instructions to
download files for support.
Remote support is only provided for systems covered by Supp.
Download the logs using the Admin panel
If requested by Epiphan support, you can download the logs files and/or "allinfo" data from your system.
These files help our support team troubleshoot problems.
1. Login to the Admin panel as
admin
, see
2. From the Configuration menu, select
Maintenance
. The maintenance page opens.
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