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Troubleshooting guide
Under normal operating conditions, if there are problems with the device,
please refer to the following methods to resolve.
Cannot take pictures or record video?
Please check whether there is enough space on the micro
SD card or internal storage.
Stopping automatically while recording?
Due to the high amount of HD video data being recorded, please use a
high-speed Micro SD card. To tell if you have the required high speed card,
check if it has the ‘Micro SDHC’ logo on the SD card and 8GB class 10 or
above is recommended. Make sure that your card is labeled Micro SDHC
and not Micro SDXC as SDXC cards will not work with this Dash Cam.
Fuzzy/dirty image?
Please check if the lens is filled with dirt or fingerprints and clean carefully.
Please clean lens with cloth before shooting.
The DASH CAM is jammed or not responding?
Please reset the device by pushing in the reset button on the underside of
the Dash Cam.
Why is the DASH CAM not turning on in the car?
Please check and make sure that there is power in the cigarette lighter
socket of your car.
Micro SD card not recognised by DASH CAM?
Format card in the Dash Cam’s menu setting’s before use.
A coloured tinge showing up in the video?
Make sure to peel off the transparent protective sticker on the front of the
Dash Cam's lens.
