General Terms and Conditions of Service
I. Scope
Unless otherwise agreed in writing in a specific case,
these terms and conditions of service shall apply to ser-
vice operations, including examining and repairing com-
plaints. All our existing or future legal relationships shall
be governed solely by the following terms and condi-
tions of service. Our recognition of any conflicting terms
and conditions of the Ordering Party shall be conditional
upon our having given our express written consent to
their applicability. We hereby expressly object to any
terms and conditions of the Ordering Party contained
in its General Terms and Conditions of Business or order
confirmation. If order confirmations or deliveries are ac-
cepted without reservation, this shall not be deemed to
constitute recognition of such terms and conditions. Any
ancillary agreements or amendments must be confirmed
in writing.
II. Prices and Payment Terms
The Ordering Party shall bear the following costs in
connection with the service operation:
• Disassembly/assembly and electrical (de-) instal-
lation
• Transportation, postage and packaging
• Function testing and troubleshooting including
inspection and repair costs
There shall be no third-party billing.
III. Performance Obligations / Ordering Party‘s
Cooperation
The Ordering Party shall provide free-of-charge assis-
tance to the manufacturer in carrying out the service
operation.
In the case of a warranty claim, the manufacturer
shall make the replacement parts necessary for the
service available to the Ordering Party free of charge.
IV. Service Visit by the manufacturer
In the event that it is essential that a manufacturer
employee carry out the service operation on site, this
must be agreed in advance. Where the main reason
for the service call is not the fault of the manufactur-
er, any costs incurred shall be recharged to the Order-
ing Party after the service visit.
V. Liability
The manufacturer shall assume liability in accordance
with the currently applicable statutory regulations. The
packaging for all of our products is designed for the ship-
ping of individually packed goods (pallet). We expressly
point out that our packaging is not suitable for individual
shipments via parcel post. The manufacturer shall accept
no liability for damage incurred as a result of improper
packaging in an individual shipment.
VI. Manufacturer‘s Warranty
The manufacturer‘s warranty shall apply only in the
event that installation, operation and maintenance have
been carried out in accordance with the manufacturer‘s
specifications contained in the assembly instructions
and instructions for use.
• The warranty period shall commence from the date
on which proof of purchase is provided and shall be
limited, in principle, to 24 months.
• Warranty services shall be performed only if the
proof of purchase relating to the equipment can be
presented.
• Any and all warranty claims shall become void if
modifications are made to the equipment without
the manufacturer‘s express consent.
• Any warranty claim shall likewise become void in
the case of defects that arise due to repairs or inter-
ventions made by unauthorized persons or due to
improper use.
• In the case of warranty claims, the serial and article
numbers must be indicated together with the desig-
nation and a meaningful description of the fault.
• This warranty shall cover defective equipment parts,
with the exception of normal wear parts. Wear parts
shall include, among other things, light sources, start-
ers, gas or oil pressure dampers as well as acrylic glass
panes, tubular heating elements and sauna heater
stones.
• Only original replacement parts may be used within
the warranty.
• Service visits by outside companies shall require a
written order to be issued by our service department.
• The equipment in question shall be sent to our
service department by the Ordering Party and at its
expense.
• Electrical assembly and installation work, including
in the event of service or replacement, shall be car-
ried out at the Customer‘s expense and shall not be
borne by the manufacturer.
Complaints in respect of our products shall be reported
to the specialist trader responsible and shall be exclu-
sively handled via the latter.
The manufacturers General Terms and Conditions of
Business, as amended, shall apply in addition to the fore-
going terms and conditions of service.
As of 06/2015
13
EN
