Enoch Systems DisplayVue A15, Руководство пользователя

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Warranty and Support
Warranty
1. LIMITED WARRANTY - Enoch Systems, LLC ("Enoch Systems") warrants its products, if properly used and installed, to
be free from defects in material and workmanship for a period of time detailed below from the date of Enoch Systems’
invoice. A further 90-day warranty grace period is granted upon the respective expiration of the labor and parts
warranty period specified herein. This limited warranty applies only to the original purchasers of Enoch Systems'
products* who are Reseller/Distributors of Enoch Systems ("Reseller/Distributor").
DisplayVue: Enoch Systems provides a one-year warranty for labor and one-year warranty for parts.
Other products: Special warranty terms shall apply and will be indicated in each specific product purchase orders'
corresponding invoices. In the absence of such special warranty terms, the warranty terms set forth above for
DisplayVue products shall apply.
2. WARRANTY VOID CONDITIONS - This limited warranty does not cover any failure(s) or defect(s) caused by misuse,
accident, abnormal or unusually heavy use, improper packaging or handling, neglect, abuse, alteration, improper
installation, unauthorized repair or modification, improper testing or causes external to the product such as, but not
limited to, excessive heat or humidity, power failures, power surges or acts of God. This limited warranty will be void if
evidence is seen of screw holes created by Reseller/Distributor, “warranty void if removed” stickers are broken or
tampered, burned-out chips, more than four broken wires, evidence of repair work performed or damage caused by a
party other than Enoch Systems. This limited warranty does not cover expendable components, any software supplied
by Enoch Systems, any experimental or developmental products, compatibility issues with other hardware and
software products introduced after the time of purchase, or products or accessories not manufactured by Enoch
Systems. Under no circumstances will Enoch Systems be responsible for other costs associated with product
replacement or repair, such as labor, installation or other costs incurred by the Reseller/Distributor.
3. PRODUCT RETURNS - In the event that a product needs to be returned to Enoch Systems for warranty service, the
Reseller/Distributor must first obtain a RMA (Return Merchandise Authorization) number from Enoch Systems. The
RMA number must be clearly printed on the outside of the box in which the product is returned. Enoch Systems will
not accept any shipment without an RMA number.
After processing an RMA request, Enoch Systems reserves the right to request the total cost of the replacement
products or the actual products itself if Enoch Systems later determines it to have sustained damage through actions
of the Reseller/Distributor.
4. RMA REQUIREMENTS - The Reseller/Distributor must supply the following information to Enoch Systems to obtain
an RMA number: invoice date, invoice number, product model name, serial number and reason for return. RMA
number will become void if the product it covers is not received by Enoch Systems within 30 days after the RMA
number is issued. When returning a product for RMA, Reseller/Distributor must ship with freight prepaid; include in
the box a copy of the original invoice and a detailed note describing the problem. Reseller/Distributor must also make
sure the RMA number is clearly marked on the outside of the box. All RMAs must be returned in the products' original
packaging.
5. RETURN FOR CREDIT - Defective or DOA (Dead on Arrival) Products may not be returned for credit. Only
repair/replacement is allowed for defects/DOAs.
6. REPLACEMENT CONDITIONS - All product replacements are subject to quantity available in Enoch Systems stock. If
Enoch Systems does not have stock to replace the returned products, Enoch Systems shall have at least 30 days to
manufacture and replace the returned products.
7. OUT-OF-WARRANTY SERVICE - Upon expiration of the aforementioned limited warranties, Enoch Systems may
provide additional services from the date of expiration subject to additional charges. Enoch Systems shall have the
option to replace defective products with refurbished or functionally equivalent products in the event that Enoch
Systems determines, in its sole discretion, that a repair is impracticable. Reseller/Distributor shall pay for all shipping,
service, parts, and other charges associated with out-of-warranty services.
8. CANCELLATIONS - A cancelled order will be subject to a cancellation charge of an amount of 15% of the total order
amount.
9. WARRANTY EXCLUSIONS - Enoch Systems’ warranty policy does not include products intended for OEM/ODM
distribution or refurbished products and does not cover server semiconductor components and third party
components including but not limited to CPU socket pins, chipsets and processors.
10. DISCLAIMER OF WARRANTY - Except as specified in this warranty, Enoch Systems disclaims all other warranties,
express or implied including, but not limited to any implied warranties of merchantability or fitness for a particular
purpose. To the extent an implied warranty cannot be excluded, such warranty is limited in duration to the express
warranty period. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an
implied warranty lasts, the above limitations may not apply.