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Unable to receive incoming calls

•

Make sure your phone is switched on

and connected to a network (check for

overloaded or unavailable network)

•

Check your subscription status with your

operator (credit, SIM card valid, etc.)

•

Make sure you have not forwarded incoming

calls

•

Make sure that you have not barred certain

calls

•

Make sure that your phone is not in flight

mode

The caller’s name/number does not appear

when a call is received

•

Check that you have subscribed to this

service with your operator

•

Your caller has concealed his/her name or

number

I can't find my contacts

•

Make sure your SIM card is not broken

•

Make sure your SIM card is inserted properly

•

Import all contacts stored in SIM card to

phone

The sound quality of the calls is poor

•

You can adjust the volume during a call by

pressing the navigation key

•

Check the network strength

Содержание 3025

Страница 1: ... to use the phone please go to www alcatel mobile com and download the complete user manual Moreover on the website you can also find answers to frequently asked questions upgrade the software via Mobile Upgrade and so much more ...

Страница 2: ......

Страница 3: ...king a call 16 3 1 Placing a call 16 3 2 Calling your voicemail 19 3 3 Receiving a call 19 3 4 During a call 20 4 Menu screen 21 4 1 Access main menu 21 5 Contacts 21 5 1 Consulting your contacts 21 5 2 Delete a contact 23 5 3 Available options 24 6 Message 25 6 1 Write message 25 6 2 Settings 27 7 Call logs 29 8 Gallery 29 9 Camera 29 9 1 Camera 29 9 2 Video 30 ...

Страница 4: ...13 FM radio 34 14 Calendar 37 15 Calculator 38 16 Convert 38 17 Settings 38 17 1 Phone settings 39 17 2 Call settings 40 17 3 network settings 43 17 4 Connectivity 43 17 5 Security 44 17 6 Regulatory Safety 45 17 7 Restore factory settings 45 ...

Страница 5: ...F0ALAAA 18 My files 46 19 Notes 46 20 Torch 46 21 Recorder 47 22 Alarm 47 23 World clock 48 24 Call filter 49 25 Profiles 49 26 Bluetooth 49 27 Input mode 49 Safety and use 51 General information 63 Troubleshooting 70 ...

Страница 6: ...this user guide When carrying the product or using it while worn on your body either use an approved accessory such as a holster or otherwise maintain a distance of 0 5 cm from the body to ensure compliance with RF exposure requirements Note that the product may be transmitting even if you are not making a phone call www sar tick com ...

Страница 7: ...5 1Getting started 1 1 Set up Removing or installing the back cover ...

Страница 8: ...6 Installing or removing the battery Insert and click the battery into place then close the phone cover Unclip the cover then remove the battery ...

Страница 9: ...chip facing downwards and slide it into its housing Make sure that it is correctly inserted To remove the card press and slide it out This phone supports STK service function The specific items depend on SIM card and network Service menu will be automatically added to the phone menu when supported by network and SIM card ...

Страница 10: ...8 SIM SD Charging the battery Connect battery charger to your phone and plug into the socket Be careful not to force the plug into the socket ...

Страница 11: ...ily accessible avoid electric extension cables To reduce power consumption and wasting energy when battery is fully charged disconnect your charger from the plug reduce the backlight time etc 1 2 Power on your phone Hold down the key until the telephone powers on 1 3 Power off your phone Hold down the key from the Home screen ...

Страница 12: ...10 2 Your mobile 2 1 Keys ...

Страница 13: ...11 Camera ...

Страница 14: ...12 Volume key From Idle screen Press Access Main menu Call key Pick up Send a call Press Enter Call log From Idle screen Delete character In Edit mode Back Access Contacts USB port Headset connector ...

Страница 15: ...rn to the Idle screen Press and hold Power on off From Idle screen Press 0 In Edit mode Press 0 when input mode is Add numbers Press and hold 0 From Idle screen Press Press and hold p w In Edit mode Press Access symbols table ...

Страница 16: ...14 From Idle screen Press Press and hold Change between Vibrate and Normal modes In Edit mode Press Change input methods ...

Страница 17: ...ll forwarding activated Alarm or appointments programmed Level of network reception Roaming SMS unread Missed calls Vibration alert Headset mode Bluetooth status 1 The icons and illustrations in this guide are provided for informational purposes only ...

Страница 18: ...16 GPRS connection status 3 Making a call 3 1 Placing a call Dial the desired number then press key to place the call If you make a mistake press key to delete the incorrect digits ...

Страница 19: ...all from your call log First press key from Idle screen to access the call log and choose the contact you want to dial then select Options Then select Call If you want to make a call from phonebook select Cantacts Options Call ...

Страница 20: ...18 Select Contacts from main menu Choose the contact you want to dial then select Options finally select Call ...

Страница 21: ...typing the PIN code 3 2 Calling your voicemail 1 To access your voicemail hold down the key To edit your voicemail select Message Options Voicemail server Edit then you can edit the voicemail and number Finally select Save 3 3 Receiving a call When you receive an incoming call press the key to talk and then hang up using the key If the icon is displayed vibration 1 Contact your network operator to...

Страница 22: ...ng a call you can press to initiate Handfree mode You can adjust the sound level during a call by using the up down or side key Move the handset away from your ear while using the H free option because the amplified volume might cause hearing damage Handling two calls Answering a second call ensure that Call waiting is activated 1 Contact your network operator to check service availability ...

Страница 23: ...s main menu Press from the Idle screen to enter the main menu The main menu can be used to select your favourites by pressing in the left or right direction 5 Contacts 5 1 Consulting your contacts You can access this function by ...

Страница 24: ...uent letters may be added to refine the search Viewing a contact Select a name from your contacts to read the contact information Adding a contact You can add a new contact to phone or SIM card by pressing OK and select New to enter the New contact screen First press from Idle screen to access Contacts and select OK Secondly select New ...

Страница 25: ...n choose to add the new contact to phone or SIM card Finally edit the name and numbers and save them 5 2 Delete a contact Select the contact you want to delete and select Options Then select Delete to remove the contact ...

Страница 26: ...ll to the selected contact Create message Send an SMS MMS to a contact you selected from Contacts Edit Modify the contents of a file name etc Delete multiple Delete multiple contacts Import Export Import or export contacts to from phone or SIM card Send vCard Send a contact via SMS MMS Bluetooth Speed dial Set speed dial numbers ...

Страница 27: ...IM card 6 Message 6 1 Write message From the Message screen select Options New chat to create a new SMS MMS How to type a message Press a number key 2 9 repeatedly until the desired character is displayed If the next letter your want is located on the same key as ...

Страница 28: ...ing keys alcatel To insert a punctuation mark or special character press key If you want to delete the already typed letters or symbols press to delete them one by one How to read a message If a message comes a notification will be shown in the idle screen Press View to read it or press Cancle ...

Страница 29: ... send to Drafts 6 2 Settings SMS Settings Message centre You can set message centre Message validity period You can set your message validity period as 1 6 24 72 hours 1 week or Maximum Status report Alphabet management GSM alphabet 8bit UCS2 Auto Preferred storage Set the path to save the message MMS MMS account You can set MMS account ...

Страница 30: ...report Send report Validity period Priority Delivery report Request read report Anonymous send File storage Phone or SD card Play audio Restore default WAP push message Accept push messages Service loading operation Always Alert Never 7 Call logs You can view call history in this menu ...

Страница 31: ...he viewfinder Position the object or landscape in the viewfinder and press to take the image and the images will be automatically saved If you don t want it you may directly delete it 9 1 2 Settings in framing mode When you enter the Camera function through Camera More options Photo capture you are in Framing mode Use the mobile screen as a viewfinder and press ...

Страница 32: ...t by Bluetooth or MMS or set it as a wallpaper 9 2 Video 9 2 1 Framing mode When you enter the Camera function through Camera More options Video capture you are in Framing mode Use the mobile screen as a viewfinder and press More options for the settings of Flash Size Brightness Contrast Effect 9 2 2 Recording mode Once you have chosen your settings you can launch the recording of your ...

Страница 33: ... 3 Further operations after shooting a video After shooting a video you can choose to send your video by MMS Bluetooth or go to Videos to view it Enter View video directory to rename the video 10Video You can play videos in this menu Options available Open Play a video Full screen Play a video in full screen Adjust brightness ...

Страница 34: ... shuffle Set as Set a video as Power on off display Settings This menu includes Local video play mode Screen fluency priority network connect settings RTP RTCP settings Proxy settings Traffic statistics Reset settings Help Exit 11Audio Use this function to play audio files Press to play pause the audio player short press or to last or ...

Страница 35: ...rk account Homepage and content Homepage You can enter the pre defined homepage directly through this menu Bookmarks You can view your bookmarks in this menu Select Options to open webpage or edit add delete mark unmark bookmarks Select Send connection to share a bookmark to a contact You can also save a webpage as homepage Enter URL Enter a pre defined URL through this menu ...

Страница 36: ...You can listen toitwhilerunningotherapplications First to turn on the radio select FM radio from main menu Then search the channel by selecting OK Options Auto search and save when using this function for the first time Stations will be automatically saved to Channel list and you can select one 1 The quality of the radio depends on the coverage of the radio station in that particular area ...

Страница 37: ...he channel list Select Options Channel list after entering FM Radio and choose the channel you like You can Play Delete Edit Delete all the selected channel How to add a new channel Select Options Channel list Empty Edit after entering FM Radio and edit the Channel name and Frequency then select Save Finally to turn off the radio please ...

Страница 38: ...tions will be automatically saved to Channel list Channel list Open the list of saved stations Save Save the current tuned station to the Channel list Manual search Start manual search and stations will be automatically saved to Channel list Turn on speaker Turn on off the speaker ...

Страница 39: ...u can learn more about how to ues the radio in this menu 14Calendar Once you enter this menu there is a monthly view calendar for you to check date Select Options to add new event view schedules view all events clear today s tasks clear all go to date or change to weekly or daily calendar 15Calculator Enter a number select the type ...

Страница 40: ...d number press Equal to display the result 16Convert This menu supports weight conversion and length conversion 17Settings From the main menu select Settings OK and access the function of your choice in order to customise your telephone ...

Страница 41: ...Backlight Keypad backlight time Time Date It allows you to have settings of date and time including 12 24h format and date format Year Mon Day Mon Day Year Day Mon Year You can also choose to update time automatically by Update time settings Auto update time Widget bar Select On Off to activate or deactivate display of widget on the main screen Enter Edit Widgets to choose widgets that you want to...

Страница 42: ...l settings Flip to answer You can activate deactivate Flip to answer in this menu Call divert You can activate cancel or verify the status of the call forwarding to the voicemail or to a specified number The following configurations are possible Call forwarding unconditional systematic forwarding of all your calls Call forwarding on busy if your line is busy if you don t answer or if you are outsi...

Страница 43: ...cond incoming call by a beep You can also check status of waiting calls Call barred The following configurations are possible All outgoing calls All outgoing calls are barred All incoming calls All incoming calls are barred All incoming calls when roaming All incoming calls are barred when roaming ISD calling All ISD cllas are barred Dial when INTL raoming ...

Страница 44: ...inal barring password for activating call barring Hide ID You can choose to Hide ID Show your caller ID or Display ID by network Others You can access activate deactivate Call time minute reminder Auto redial and Auto record voice calls in this menu 17 3 network settings You can set Network selection Network type 3G 2G and view Network information through this menu ...

Страница 45: ... this menu Data connection You can trun on off data connection according to your need Data roaming GPRS data services can be used while roaming overseas SIM Provider SIM Provider Reset Reset SIM provider 17 5 Security You can protect your phone by activating and changing the PIN and password its initial one is 1234 The feature also allows you to lock your ...

Страница 46: ... code for certain SIM card features Billing Cost FDN etc will be requested if you attempt to access it if the code is activated Select to update it with a new one between 4 and 8 digits Phone lock Lock your phone by setting a password Change phone lock password Change phone password its initial one is 0000 Fixed dial number Allows the phone to be locked so ...

Страница 47: ...ulatory Safety View your phone information such as Product model Manufacturer name Manufacturer address IMEI CU Reference Bluetooth Declaration ID etc 17 7 Restore factory settings Make the phone s settings recover to its default value End user data will not be erased Enter its default password 0000 to confirm to restore and reboot ...

Страница 48: ...upport the memory card The capacity of the memory card is selectable You can use the file manager to conveniently manage various directories and files on the phone and the memory card 19Notes You can add text that needs to be recorded 20Torch Turn on off the torch as per your need ...

Страница 49: ...iles The phone support AMR MP3 WAV The recording file you stopped will be stored in audio file automatically 22Alarm Your mobile phone has a built in alarm clock with a snooze feature You can set up your alarm by selecting Alarm OK Edit from main menu ...

Страница 50: ... your need Repeat You may select Once default Daily Working days to your preference Ringtone You may choose Default ringtones More Ringtones FM radio or Recording as the alarm ringtone 23World clock The first clock displays the time based on your location when you set up your phone You can add other cities to show the time in their time zones ...

Страница 51: ...enu you can set up the sound mode from Normal Silent vibrate Aeroplane mode 26Bluetooth You can exchange data such as video image and audio withother bluetooth supported devices within a limited range after pairing 27 Input mode This mode allows you to type a text by choosing a letter or a sequence of ...

Страница 52: ...50 characters associated with a key Press the key several times until the desired letter is highlighted When you release the key the highlight character is inserted into the text ...

Страница 53: ...equested to refrain from using their mobile when the vehicle is not parked When driving do not use your phone and headphone to listen to music or to the radio Using a headphone can be dangerous and forbidden in some areas When switched on your phone emits electromagnetic waves that can interfere with the vehicle s electronic systems such as ABS anti lock brakes or airbags To ensure that there is n...

Страница 54: ... station or chemical plant or in any potentially explosive atmosphere When the phone is switched on it should be kept at least 15 cm from any medical device such as a pacemaker a hearing aid or insulin pump etc In particular when using the phone you should hold it against the ear on the opposite side to the device if any To avoid hearing impairment pick up the call before holding your phone to you...

Страница 55: ...er rely only on your phone for emergency calls Do not open dismantle or attempt to repair your mobile phone yourself Do not drop throw or bend your mobile phone Do not use the phone if the glass made screen is damaged cracked or broken to avoid any injury Do not paint it Use only batteries battery chargers and accessories which are recommended by TCL Communication Ltd and its affiliates and are co...

Страница 56: ...nes All persons should discontinue use and consult a doctor if any of the following symptoms occur convulsion eye or muscle twitching loss of awareness involuntary movements or disorientation To limit the likelihood of such symptoms please take the following safety precautions Do not play or use flashing light features if you are tired or need sleep Take a minimum 15 minute break hourly Play in a ...

Страница 57: ... your jurisdiction or other jurisdiction s where you will use your mobile phone regarding taking photographs and recording sounds with your mobile telephone Pursuant to such laws and regulations it may be strictly forbidden to take photographs and or to record the voices of other people or any of their personal attributes and duplicate or distribute them as this may be considered to be an invasion...

Страница 58: ...e of a used battery in household rubbish or store it at temperatures above 60 C Batteries must be disposed of in accordance with locally applicable environmental regulations Only use the battery for the purpose for which it was designed Never use damaged batteries or those not recommended by TCL Communication Ltd and or its affiliates This symbol on your telephone the battery and the accessories m...

Страница 59: ...taken to collection points for them to be recycled CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS CHARGERS Mains powered chargers will operate within the temperature range of 0 C to 40 C The chargers designed for your mobile phone meet with the standard for safety of information technology equipment and office equipment...

Страница 60: ...n of the health and safety for the user and any other person is an essential requirement of these standards or this directive THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES Your phone is a radio transmitter and receiver It is designed not to exceed the limits for exposure to radio waves radio frequency electromagnetic fields recommended by international guidelines The guide...

Страница 61: ...idelines for this device model are Maximum SAR for this model and conditions under which it was recorded Head SAR UMTS 900 Bluetooth 0 423 W kg Body worn SAR UMTS 2100 Bluetooth 1 556 W kg During use the actual SAR values for this device are usually well below the values stated above This is because for purposes of system efficiency and to minimize interference on the network the operating power o...

Страница 62: ...h as the World Health Organisation and the US Food and Drug Administration have stated that if people are concerned and want to reduce their exposure they could use a hands free device to keep the phone away from the head and body during phone calls or reduce the amount of time spent on the phone For more information you can go to www alcatel mobile com Additional information about electromagnetic...

Страница 63: ...orised devices or third party devices connected to yours For products with Wi Fi features only connect to trusted Wi Fi networks Also when using your product as a hotspot where available use network security These precautions will help prevent unauthorised access to your device Your product can store personal information in various locations including a SIM card memory card and built in memory Be ...

Страница 64: ...el of security that is appropriate having regard to i the technical possibilities available ii the costs for implementing the measures iii the risks involved with the processing of the personal data and iv the sensitivity of the personal data processed You can access review and edit your personal information at any time by logging into your user account visiting your user profile or by contacting ...

Страница 65: ...nication Services leaflet or go to our Internet site Manufacturer TCL Communication Ltd Address 5 F Building 22E 22 Science Park East Avenue Hong Kong Science Park Shatin NT Hong Kong Electronic labeling path Touch Settings Regulatory safety or press 0 6 you can find more information about labeling 1 On our website you will find our FAQ Frequently Asked Questions section You can also contact us by...

Страница 66: ...f the EU declaration of conformity is available at the following internet address http www alcatelmobile com EU_doc Additional information The description of accessories and components including software which allow the radio equipment to operate as intended can be obtained in the full text of the EU declaration of conformity at the following internet address http www alcatelmobile com EU_doc Regu...

Страница 67: ... 1 Your telephone is identified by an IMEI phone serial number shown on the packaging label and in the phone s memory We recommend that you note the number the first time you use your telephone by entering 0 6 and keep it in a safe place It may be requested by the police or your operator if your telephone is stolen This number allows your mobile telephone to be blocked preventing a third person fr...

Страница 68: ...iginal invoice Batteries 2 and accessories sold with your phone are also warranted against any defect which may occur during the first six 6 months 1 from the date of purchase as shown on your original invoice 1 The warranty period may vary depending on your country 2 The life of a rechargeable mobile phone battery in terms of conversation time standby time and total service life will depend on th...

Страница 69: ...equivalent functionality This warranty covers the cost of parts and labor but excludes any other costs This warranty shall not apply to defects to your phone and or accessory due to without any limitation 1 Non compliance with the instructions for use or installation or with technical and safety standards applicable in the geographical area where your phone is used 2 Connection to any equipment no...

Страница 70: ...warranty or the mandatory warranty provided by your country or jurisdiction In no event shall TCL Communication Ltd or any of its affiliates be liable for indirect incidental or consequential damages of any nature whatsoever including but not limited commercial or financial loss or damage loss of data or loss of image to the full extent those damages can be disclaimed by law Some countries states ...

Страница 71: ...data contacts photos messages and files will be lost permanently and carry out the following checks My phone is frozen or can t switch on Check the battery contacts remove and reinstall your battery then turn your phone on Check the battery power level charge for at least 20 minutes If it still does not work please use User Data Format to reset the phone My phone has not responded for several minu...

Страница 72: ...e sure your battery is inserted properly and clean the battery contact if it s dirty It must be inserted before plugging in the charger Make sure that your battery is not completely discharged if the battery power is empty for a long time it may take around 20 minutes to display the battery charger indicator on the screen Make sure charging is carried out under normal conditions 0 C to 40 C When a...

Страница 73: ...d or scratched Make sure the service of your SIM card is available Unable to make outgoing calls Make sure you have dialed a valid number and press the send key For international calls check the country and area codes Make sure your phone is connected to a network and the network is not overloaded or unavailable Check your subscription status with your operator credit SIM card valid etc Make sure ...

Страница 74: ...ake sure that your phone is not in flight mode The caller s name number does not appear when a call is received Check that you have subscribed to this service with your operator Your caller has concealed his her name or number I can t find my contacts Make sure your SIM card is not broken Make sure your SIM card is inserted properly Import all contacts stored in SIM card to phone The sound quality...

Страница 75: ...hat you have correctly recorded the number in your file Make sure that you have selected the country prefix when calling a foreign country I am unable to add a contact in my contacts Make sure that your SIM card contacts are not full delete some files or save the files in the phone contacts My callers are unable to leave messages on my voicemail Contact your network operator to check service avail...

Страница 76: ...e complete charge time minimum 3 hours After a partial charge the battery level indicator may not be exact Wait for at least 20 minutes after removing the charger to obtain an exact indication Switch on the backlight upon request I am unable to send and receive MMS Check your phone memory availability as it might be full Contact your network operator to check service availability and check MMS par...

Страница 77: ...her users Make sure that the two phones are within Bluetooth s detection range alcatel is a trademark of Nokia and is used under license by TCL Communication Ltd All rights reserved Copyright 2018 TCL Communication Ltd TCL Communication Ltd reserves the right to alter material or technical specification without prior notice ...

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