13
Warranty and Return
Warranty by Trans-Canada Energies
What does this warranty cover?
This Limited Warranty is provided by Trans-Canada Energies and covers defects in work-
manship and materials occurring under normal use of your EW-1100 / EW-2000. This warranty
period lasts for 24 months from the date of purchase at the point of sale to you, the original
end user customer. Proof of purchase is required to make warranty claims.
What will Trans-Canada Energies do?
Trans-Canada Energies will, at its option, repair or replace the defective product free of charge,
provided under the condition that you notify Trans-Canada Energies of the product defect
within the Warranty Period, and provided that Trans-Canada Energies, through inspec tion,
establishes the existence of such a defect and that it is covered by this limited warranty.
Trans-Canada Energies will, at its option, use new and/or reconditioned parts in performing
warranty repair and building replacement products. Trans-Canada Energies reserves the right
to use parts or products of original or improved design in the repair or replacement. If Trans-
Canada Energies repairs or replaces a product, its warranty continues for the remaining por-
tion of the original Warranty Period. All replaced products and all parts removed from repaired
products become the property of Trans-Canada Energies. Trans-Canada Energies covers both
parts and labor necessary to repair the product, and return shipment to the customer via a
Trans-Canada Energies selected non-expedited surface freight within the Quebec and Ontario
provinces. Contact Trans-Canada Energies Customer Service for details on freight policy for
return shipments outside of the Quebec and Ontario provinces.
How do you get service?
If your product requires troubleshooting or warranty service, contact your dealer. If you are
unable to contact your dealer, or the dealer is unable to provide service, contact Trans-Canada
Energies directly at:
Toll Free: 1 800-661-3330
Website: www.transcanadaenergies.com
Direct returns may be performed according to the Trans-Canada Energies Return
Material Authorization Policy described in your product manual.
