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energysistem.com
Access the www.energysistem.com website from your computer.
2.
Enter the "Support" section and choose the type of product "Smartphone".
3.
Choose your Phone model from the dropdown list that appears and then download the latest Android™ operating
4.
system version available.
Important:
Make sure that the operating system version you are downloading is specific for your model and serial number,
otherwise you could damage the device.
Unzip the file on your computer.
5.
Open the text file included with the download and follow the instructions to install the new operating system on
6.
your Phone.
Troubleshooting
Why can't I play some MP3 files?
7.
The MP3 file must follow the "layer 3" standard for MPEG1, MPEG2 and MPEG 2.5 formats. Otherwise, it must be
converted using a specific software.
My Phone does not turn on, what can I do?
8.
Make sure that the battery is charged enough to power the device. If after leaving the device charging for at
least 30 minutes the problem continues, there may be a problem with the installed operating system. Please,
refer to the "Updating" section of this manual.
Why can't I play some WMA files?
9.
Make sure you are not trying to play WMA file with DRM.
Why can't I see my video, image or text files when using the music player?
10.
Generally, applications only display the files supported by the program. Therefore, while you browse the folders
using a specific application, you can only see the files associated to that program (songs in the music player,
videos in the movie player, etc). In order to see all the files stored in the internal memory, start the FileXplorer
application from the application menu.
Which video formats are compatible with my Phone?
11.
Your Phone can play multiple video formats wihtout recoding.
Why can't I display my .jpg images?
12.
Many digital cameras and image editing software add hidden data to .jpg files. This can prevent your Phone from
loading the images. Try to delete them and save the image with another name.
Sometimes the screen turns black and the device does not respond.
13.
It is always better to reboot the device through one of the options available within the system, but if that is not
possible, remove the battery, put it back again and press the power button.
The built-in memory of the Phone Neo has 4GB, but the available memory is lower. Why?
14.
The Android™ operating system and the preinstalled applications need approximately 1.5GB to work. Therefore,
the available memory for additional data is less than 4GB.
I updated the firmware but I no longer have any multimedia files nor wallpapers. How can I retrieve the contents
15.
that came preinstalled?
Before any system update, we recommend making a backup of everything you want to keep. In
www.energysistem.com, you will find not only all the content that came preinstalled in your Phone, but many
more multimedia files and additional wallpapers.
What must I do to install an application?
16.
First, make sure that the file has the Android™ application extension (.APK). Android™ will ask you to activate
the application installation from "Unknown sources", this option is disabled for safety. To authorize the
installation of applications, you only have to follow the instructions on the screen the first time you try to install
an application: Settings / Security / Unknown sources (activate).
