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11. trouBleshootIng
If you experience problems with the DVD Energy™ D1200, in the first instance please read carefully
the relevant sections of this User Manual and this Troubleshooting section.
Problem
Possible solution
No power
Check that the power cord is properly connected.
Check that the player is switched on. Press the POWER button.
No picture
Check that the TV is switched on.
Check that the correct AV input is selected on the TV (refer to the TV manual
for more details).
Check the video connection between the player and the TV.
Check the connection between the unit and the antenna.
Poor quality picture
Check the disc for fingerprints and clean with soft cloth, wiping from the center
to the edge.
Check that the disc is compatible with the TV format (PAL/NTSC).
Check the antenna cable and the antenna installation (using an amplifier may
improve signal quality).
Black and white picture
Check that the disc is compatible with the TV format (PAL/NTSC).
Picture interference
Place the unit as far away as possible from any sources of interference or
emission (e.g. radios, etc.).
Remote control not working
Aim the remote control directly at the sensor on the front of the player.
Remove any obstacles between the remote control and the sensor.
Check the polarity of the batteries.
Replace the batteries if necessary.
No sound
Check the audio connections.
If using a Hi-Fi amplifier, try another sound source.
Clean the disc.
The disc may be damaged. Try another one.
No audio from digital output
Check the digital connections.
Check the audio setup menu to make sure that the digital output is correctly
set.
Check that the audio format selected is compatible with the player.
Disc cannot be played
Make sure that the disc is placed correctly in the disc tray.
Improper functioning
Strong interference may disturb normal operation of this unit. Just reset the
player by disconnecting and reconnecting the power cord.
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