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7) Support
The support page provides valuable information on troubleshooting and contact information, should
you require technical assistance.
• Logs:
The network camera supports system and event log information. Click the
System Log
button to get the system log data or the
Event Log
button to get information on events.
• Reports:
– Server Report:
Click the
Server Report
button to get the important information about the
server status; this should always be included when requesting support.
– Parameter List:
Click the
Parameter List
button to see the unit’s parameters and their
current settings.
• Health Check:
– System Check:
Click the
System
Check
button to get the important information about the
cameras system resources. You can see the pop-up window below.
– Media Check:
Click the
Media
Check
button to get the information about the cameras video
and audio stream. You can see the pop-up window below.
