background image

Poor image quality.

Increased lighting can often improve image quality. 

Check that there is sufficient lighting at the monitored

location. Check all image and lighting settings.

Rolling dark bands or flickering

in image.

Try adjusting the Exposure Control setting under AE

and AWB part.

H.264 not displayed in the client.

Check that the correct network interface is selected

in the Video & Image/Stream.

Color saturation is different in 

H.264 and Motion JPEG.

Modify the settings for your graphics adapter. 

Please see the adapter's documentation for more

information.

Check if your router supports multicasting, or if the

router settings between the client and the server 

need to be configured. The TTL value may need to

be increased.

Multicast H.264 not displayed in

the client.

Multicast H.264 only accessible 

by local clients.

Check with your network administrator that the 

multicast addresses used by the camera are valid for

your network. Check that the Enable multicast checkbox 

are enabled in the System/Network/RTP tab. Checks

with your network administrator to see if there is a 

firewall preventing viewing.

Distorted audio.

Check that the correct Audio Input source is selected.

Select Microphone for a connected external microphone. 

Select Line for a connected line in source.

Poor audio quality.

Too many users/clients connected to the camera may

affect the sound quality adversely. 

Try limiting the number of clients allowed to connect.

[ NOTE ]

If you cannot find the help you require, please see the User's Manual, or contact with your

network administrator.

66

Troubleshooting

Содержание IPC-52A0003M0A

Страница 1: ...EN User Manual 1 3 Network Camera 2MP 1920x1080 Day Night AFZ WDR 3 9mm Indoor IPC 52A0003M0A...

Страница 2: ...iption 10 Player control Display 10 PTZ Control 11 Setup Menu Table 12 Quick Setup 14 Information 14 Users 14 Add 15 Edit 15 Delete 16 Date Time 16 Current Time 16 New Time 16 Time Zone 16 Day Time Di...

Страница 3: ...tallation Damaged seals must not be installed and will invalidate any warranty The installer is responsible for the maintenance of the enclosure as per the technical data e g by sealing the cable outl...

Страница 4: ...waste disposal please separate this from other types of wastes and recycle it responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer whe...

Страница 5: ...5 EN Parts supplied Camera Operating instructions CD...

Страница 6: ...IN OUT GND IN OUT B IP Reset button C Zoom Focus Control Joy stick D RS485 Alarm input output terminal E Power input terminal F RJ45 Ethernet port G Audio input Output jack 3 5mm H Video output connec...

Страница 7: ...source such as the sun or spot light Power supply connections Make sure the power is removed before the installation Camera can work with either 24VAC or 12VDC dual voltage power and PoE IEEE Std 802...

Страница 8: ...8 Start up When the camera is powered properly it starts up with initializing the internal parameters Description of the ZOOM FOCUS adjustment by Joystick 1 Zoom In 2 Zoom Out 3 Focus Near 4 Focus Far...

Страница 9: ...me to the network to avoid conflicts due to identical IP addresses The network camera s default IP address is 192 168 1 10 4 Right clicking the device name in the eneo Scan Device tool will bring up t...

Страница 10: ...French D Main setup menu bar Set the camera or network functions E Camera monitoring window Display the currently connected camera view or function F Log out and exit the web viewer Player control Di...

Страница 11: ...o back to the normal view 8 Custom Move the control bar to make preferred window size PTZ Control Used to adjust zoom focus manually or one push focus automatically Zoom Adjusts camera image zoom in o...

Страница 12: ...tion Night Sharpness Enable mirror image OSD Enable text OSD Enable date time OSD Enable zoom focus OSD Enable focus indicate OSD AE Mode Shutter Iris AGC er less Motion Deblur AWB Mode Cb Gain Cr Gai...

Страница 13: ...et Rules Event Processing ONVIF Mapping System Security User HTTPS IP Filter ONVIF Date Time CurrentTime NewTime Time Zone Date Time Display Network TCP IP DDNS RTP UPnP Zeroconf Bonjour Language Engl...

Страница 14: ...Firmware version Users User accounts can be added or modified or removed The authority depends upon user group automatically and shows the permission status to access the menus Name Shows the name whi...

Страница 15: ...haracters User names are not case sensitive 2 Type a password and retype confirm password 1 to 8 alphanumeric characters Passwords are case sensitive 3 Select one of the groups you wish to assign to t...

Страница 16: ...from the User List profile Date Time Current Time Shows the current date and time New Time Select one of the server time Synchronize with computer time Sets the time according to the clock on your co...

Страница 17: ...17 EN Day Time Display Select one of the Date and Time format Date Format The default setting is YYYY MM DD Time Format The default setting is 24 hours...

Страница 18: ...IP address Select the choice box if you want to assign the IP address manually IP address The address of the camera connected to the network Specify an unique IP address for this network camera Subne...

Страница 19: ...19 EN...

Страница 20: ...eneo security com to receive the latest functionality for your product The manual and other software tools are available on the eneo website at www eneo se curity com or on the included CD Informatio...

Страница 21: ...to focus zoom Digital 16x zoom Dual Filter Switcher Real time True WDR Wide Dynamic Range 30 25fps Improved noise figure with the enhanced 3DNR Color D N optimized color mode for night Focusing Status...

Страница 22: ...can CMOS Sensor 1 920 H x 1 080 V approx 2 07Mega pixels Full HD mode True D N by ICR Color D N Optimized color mode for night 10 C 50 C Humidity 30 RH 80 RH Video Compression Video Frame Rate H 264 H...

Страница 23: ...nual Network Time Sync Restart Reset Factory Default Software Reset Backup Restore Auto Recovery Using Web Browser Remote Upgrade Built In Web ONVIF Compatible 3rd Party VMS Client Software TCP IP UDP...

Страница 24: ...ize view print and save feature Volume Set the audio volume Microphone Enable or Disable the microphone Record Record the current video on display Window Fit Display live view to fit the window size F...

Страница 25: ...F When Push AF command is sent camera becomes Auto Focus mode to adjust focus position for a while 0 00 00 Input the search conditions and click search button then list show up in the event list box t...

Страница 26: ...mode each stream configuration will be affected and the streaming will be adjusted under system performance automatically Signal Set NTSC or PAL depending on TV system 3 2 2 Stream Configures the H 2...

Страница 27: ...changing It can be set from 1 to 255 Frame rate Indicates the number of fps frame per second available for the video stream configuration Max 25 30fps Resolution Specified as the number of pixel colum...

Страница 28: ...stream configuration Configures the MJPEG or H 264 setting value for video stream3 Quality Automatically adjusts the compression rate to guarantee the image It can be set from 10 to 99 Bitrate control...

Страница 29: ...ge Basic The image appearance allows you to adjust the camera setting parameters and change the camera orientation All of parameters are recommended to be modifying for good image quality suitable for...

Страница 30: ...amera allows using different prioritization in normal light and in low light Shutter speed is related to the amount of time the shutter is opened and is measured in seconds s A slow shutter speed allo...

Страница 31: ...epth in the daytime but significantly decrease the low light performance Too much low IRIS LEVEL will result in the foggy video by the diffusion from the lens iris Shutter Used to for controlling the...

Страница 32: ...alance B gain can be adjusted in the range 10 255 where a higher value produces a higher blue image The default setting is 20 It is activated to set to Manual in Mode Cr Gain Adjusts the picture outpu...

Страница 33: ...imized for night condition It is available to recognize colors of car people and moving objects even at night Parameters can be ontrollable programmable according to circumstance Application for brigh...

Страница 34: ...of the picture in outdoor scenery as well as indoor Video outputs image processed from two images by dual shutter long and short shutter in a field to provide the best dynamic range Highlight area is...

Страница 35: ...n order to improve the image quality of the cameras The 3DNR function which reduces noise using the frame memory while factoring in the correlation between multiple frames Mode Set the Mode On Off Lev...

Страница 36: ...a maximizing image quality while eliminating bandwidth and storage waste The VerticalView is even more useful for modern HDTV network cameras that deliver a 16 9 aspect ratio since the resulting image...

Страница 37: ...hey are enabled You can add a new mask re size the mask with the mouse and give the mask a name The color of privacy mask will be set automatically after Save 37 Full Menu Setup To set the privacy mas...

Страница 38: ...3 2 5 Digital Zoom Setting for enabling disabling Digital Zoom and zoom level up to X16 0 OZ X2 1 3 3 Audio 38 Full Menu Setup...

Страница 39: ...8 000 samples per second with the tolerance on that rate 50 parts per million ppm Non uniform quantization logarithmic with 8 bits is used to represent each sample resulting in a 64 kbit s bit rate T...

Страница 40: ...1 Record 3 4 2 Schedule Continuous Record Setting Video stream Set the recording stream source 40 Full Menu Setup Video can be recorded in the micro SD memory Click the checkbox to overwrite the stor...

Страница 41: ...ks such as the Internet Network File System NFS is a network file system protocol allowing a user on a client computer to access files over a network in a manner similar to how local storage is access...

Страница 42: ...Tilt head by RS 485 communication between camera and Pan Tilt head If VMS NVR send PTZ commands to camera camera get the commands and deliver to Pan Tilt head through RS 485 Setting protocol ID Baud...

Страница 43: ...43 Full Menu Setup 3 5 2 Preset Preset Able to zoom in for the preset area using PTZ control Set the preset zoom from 1 4 SET Set a zoom area CLEAR Delete the preset zoom area...

Страница 44: ...is running duration for Home position starts after finishing PRESET ZOOM Position Reset the home position setting Camera can be configured to return to pre defined Zoom position automatically after ce...

Страница 45: ...ndows are configured this camera can be configured to perform actions when motion is detected Possible actions include uploading images alarm out and E mailing Sensitivity Configure the sensitivity fo...

Страница 46: ...ing source To create a motion or mask window follow steps 1 Click the right button of mouse to see the mouse menu 2 Select New Motion or Mask Window in the mouse menu 3 Click and drag mouse to designa...

Страница 47: ...very time the network connection fails Click the checkbox to activate the Network Loss event 47 Full Menu Setup Enables to user to set the event trigger optionally Dwell time Setting duration time 1 1...

Страница 48: ...when an event server is activated The camera can be configured to send event and email messages via SMTP If your mail server requires authentication click the Use SMTP authentication checkbox for use...

Страница 49: ...The LOGIN mechanism is supported by Microsoft as well as by some other clients Most other clients support the PLAIN authentication mechanism Since the vast majority of Email clients support only PLAI...

Страница 50: ...IP address or host name of the target FTP server Passive Mode Under normal circumstances the network camera simply requests the target FTP server to open the data connection Checking this box issues a...

Страница 51: ...to access FTP server Password Enter the Password as provided by your network administrator Pre event Defines how many JPEG file will be made during 0 3 seconds before the event is generated Post even...

Страница 52: ...ing for enable PTZ Preset zoom function PTZ Preset This page shows current configuration status when event is activated The common event actions will upload images to a specified destination or send a...

Страница 53: ...otion 1 Network and Tamper configured by the user Action Shows the destination of event output as E mail FTP server Video Boost Alarm out port PTZ and SD record To add new event click the Add button T...

Страница 54: ...actions Alarm output Click the Alarm output port checkbox to enable the Alarm out port E mail Click the Email checkbox to enable the emailing below each email address To email address Click the each e...

Страница 55: ...ing with HTTPS Self signed certificates are valid for 10 years Refer to the menu Quick Setup Users Provides the connection policy when user access to the camera using web browser The default setting i...

Страница 56: ...abling ONVIF Authentication Provides the ONVIF compliance Enable IP filtering Click the Enable IP filtering checkbox to enable the IP address filtering function This dialog allows you to add new allow...

Страница 57: ...this network camera Subnet mask The address that determines the IP network that the camera is connected to relative to its address Specify the mask for the subnet the network camera is located on Gate...

Страница 58: ...server manually 2 IPv6 Address Check this box to enable IPv6 address configuration Other settings for IPv6 are configured in the network router 3 DNS DNS Domain Name Service provides the translation...

Страница 59: ...ber is 80 and can be changed to any port within the range 1024 65535 HTTPS port The default port number is 443 and can be changed to any port within the range 1024 65535 RTSP port RTSP Real Time Strea...

Страница 60: ...default setting is 5008 End port The End port can be entered in the range 1024 65532 The default setting is 50999 1 Multicast Stream1 3 Only IP addresses within certain ranges can be used for multicas...

Страница 61: ...ault and the network camera then is automatically detected by operating systems and clients that support this protocol Click the Enable UPnP checkbox to disable the UPnP Default setting is enabling UP...

Страница 62: ...set of techniques that automatically creates a usable Internet Protocol IP network without manual operator intervention or special configuration servers Zero configuration networking allows devices su...

Страница 63: ...are into this camera When you upgrade the firmware with a file your camera receives the latest available functionality and unparalleled reliability To Upgrades the new firmware Drop the file or click...

Страница 64: ...system System Log Provides the system log information Event Log Provides the events log information Server Report Provides the information about the server status and should be included when requesti...

Страница 65: ...ssed by some clients If using a proxy server try disabling the proxy setting in your browser Check all cabling and connectors The camera works locally but not externally Check if there are firewall se...

Страница 66: ...The TTL value may need to be increased Multicast H 264 not displayed in the client Multicast H 264 only accessible by local clients Check with your network administrator that the multicast addresses...

Страница 67: ......

Страница 68: ...ribution through specialised trade channels only VIDEOR E Hartig GmbH Carl Zeiss Stra e 8 63322 R dermark Germany Tel 49 0 6074 888 0 Fax 49 0 6074 888 100 www videor com www eneo security com Technic...

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