3.7. Troubleshooting guide
Symptom
Cause of error / Remediation
LED indicator is off
The device is not
receiving power, it’s out of service.
• Check with your service provider wheter you have
a power failure,
• Check that the overcurrent and / or current
protection switch in the electrical cabinet is not
switched off - switch it on again!
LED flashes blue, but the charger is not connected to
the vehicle
The charging cable is not connected properly
• Check that the charging cable is properly
connected (as far as it will go) to the charger and the
vehicle;
The key lock is off
• Enable charging with the key sw
itch.
LED is solid blue, but the charging does not start
Not an error. The vehicle battery is fully charged and
no additional charge is required
When the vehicle is connected, the LED is solid red
You want to charge an electric vehicle (old, lead-acid
battery) whose batteries can release hazardous
gases while charging, so you need to control a
ventilation fan.
• The charger can not be used to charge such
vechicles.
LED flashes red
Other error
• This fault usually indicates a fault in the electric
vehicle (on-board charger).
The charging cable cannot be unplugged, the LED is
solid blue or solid green
Not an error - during the charging process, the car's
charging input locks the connector to prevent the
charging cable from being accidentally unplugged.
• Wait for the charging process to end, or stop
charging and then unplug the charging cable.
When charging, one or more circuit brakers / fuses
in the electrical distribution cabinet are regularly
switched off
The property network is overloaded.
• The maximum charging current of the charger
must be limited.
