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EMPIRE
EMPIRE
Comfort Systems
Empire Comfort Systems Inc.
918 Freeburg Ave. Belleville, IL 62220
If you have a general question about our products, please e-mail us at
If you have a service or repair question, please contact your dealer.
www.empirecomfort.com
Empire Comfort Systems Inc. warrants this hearth product to be free from defects at the time of manufacture and for the
periods specified below. Hearth products must be installed by a qualified technician and must be maintained and operated
safely, in accordance with the instructions in the owner’s manual. This warranty applies to the original purchaser only and
is not transferable. All warranty repairs must be accomplished by a qualified gas appliance technician.
Limited Five-Year parts & Labor Warranty - All Components (Except Remote Controls and Thermostats)
Should any part fail because of defective workmanship or material within five years from the date of purchase, Empire
will repair or, at Empire’s option, replace the defective part.
Within five years from the date of purchase, Empire will pay reasonable labor to have that defect repaired or replaced at
Empire’s option.
Limited One-Year parts Warranty - Remote Controls and Thermostats
Should any remote control or thermostat part fail because of defective workmanship within one year from the date of
purchase, Empire will repair or replace at Empire’s option.
Duties Of The Owner
The appliance must be installed by a qualified installer and operated in accordance with the written instructions furnished
with the appliance.
Ready access to the appliance for service is the responsibility of the owner.
Travel, diagnostic costs and freight charges on warranted parts to and from the factory is the responsibility of the owner.
A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period.
What Is Not Covered
This warranty does not cover damages that might result from the use, misuse, or improper installation of this appliance.
This warranty does not cover claims that do not involve defective workmanship or materials.
This warranty does not cover unauthorized service or parts replacements will not be covered.
How To Get Service
To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the
dealer with the model number, serial number, type of gas and purchase verification. The installing dealer is responsible for
providing service and will contact the factory to initiate any warranted parts replacements. Empire will make replacement
parts available at the factory. Shipping expenses are not covered.
If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Depart-
ment, Empire Comfort Systems Inc., P.O. Box 529, Belleville, Illinois 62222, or send an e-mail to [email protected]
with “Consumer Relations” in the subject line.
Your Rights Under State Law
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
WARRANTY TERMS
