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MAINTENANCE & SERVICE
The Decorative Gas Log Set should be thoroughly inspected on a
regular basis at least once a year by a qualified installer.
At the beginning of each season, the system should be checked
as follows:
1. Check the chimney flue or vent pipe to make sure that the
flue is drawing properly, and that any vent pipe connections
are tight.
2. Check to see that there are no blockages at the chimney or
vent termination.
3. Check for creosote and soot build-up in chimney and/or
vents and clean if necessary.
4. Inspect the pilot and burners (if applicable).
The burner system has been adjusted for proper operation at the
factory. No adjustment is necessary, other than altitude de-rate or
pilot flame.
NEVER
enlarge valve orifices or burner ports.
SOOTING
Some sooting of your log set is normal, adding to the appearance
of burned wood. If excessive sooting accumulates, clean the logs
using either of the following options::
A. While the logs are burning and hot, spray the logs with
clean water. The soot will lift off and burn off.
B. When the logs are cold, brush the soot off with a stiff
brush. Do not use water or soot cleaners at the same
time as a brush.
TROUBLESHOOTING
PROBLEM OBSERVED
POSSIBLE CAUSE
CORRECTIVE MEASURE
Gas odor during setup
Gas Leak
See “What to do if you smell gas” Pages 4 - 5.
Check all gas connections
Gas odor before first ignition
Gas Leak
See “What to do if you smell gas” Pages 4 - 5.
Check all gas connections
Delayed ignition
Low gas pressure
Check gas supply pressure
Clogged or dirty burner ports
Clean burner ports
Blocked orifice
Check orifice opening
Burner does not light but pilot
remains on
Low gas pressure
Check gas supply pressure
Clogged or dirty burner ports
Clean burner ports
Blocked orifice
Check orifice opening
Faulty pilot or thermocouple
Replace safety pilot
Faulty valve
Replace valve
Incorrect burner flame
Incorrect gas supply or pressure
Check gas supply pressure
Blocked orifice
Check orifice opening
Clogged or dirty burner ports
Clean burner ports
Faulty valve
Replace valve
High altitude
Adjust orifice size for altitude
Backfire of burner
Blocked orifice
Check orifice opening
Clogged or dirty burner ports
Clean burner ports
Low gas pressure
Check gas supply pressure
Appliance produces unwanted
odors
Vapors from paint, hair spray, glues, etc.
Ventilate room
Initial burn-off of manufacturing chemicals
Ventilate room
Logs appear to smoke
Vapors from manufacturing chemicals
Ventilate room
Logs curing
See “Curing of Refractory Logs”
Whistle noise from appliance
Air in gas line
Bleed lines
Control knob not in fully open position
Open control knob to full position
Spiral gas flex line
Replace gas feed line
