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BasX Speakers
When a Product or part is repaired or replaced, any replacement item becomes your property and the
replaced item becomes Emotiva’s property. When a refund or credit is given, the Product for which the
refund or credit is provided must be returned to Emotiva and becomes Emotiva’s property.
What is not covered by this warranty?
This warranty does not apply: (i) to damage caused by use with products not manufactured by Emotiva,
where the non-Emotiva product is the cause of the damage; (ii) to damage caused by service or
maintenance performed by anyone who is not a representative of Emotiva; (iii) to damage caused by
accident, abuse, misuse, flood, fire, earthquake or other external causes; (iv) to a product or part that has
been modified after its retail purchase, where the modification caused or contributed to the damage; (v)
to consumable parts, such as batteries or failure of or damage to the Product caused by batteries; (vi) if any
Emotiva serial number has been removed or defaced on the product; (vii) glass or plastic panels, cabinetry,
trim or other appearance items; (viii) cosmetic wear or damage to remote controls by user.
EMOTIVA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM
OR RELATED TO ANY DEFECTS IN OR DAMAGES TO ITS PRODUCTS. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
How do you get service?
In order to make a claim under the Warranty, you must:
1. Call or e-mail a customer service representative at 1-877-EMO-TECH (1-877-366-8324) or
[email protected]. You must provide a description of your problem, the serial number of the Product
for which the warranty claim is being made, and the original purchase date.
2. Then, you will be provided with a warranty service authorization number (“WS”).
3. Next, you must ship the Product to the following address, with the WS written in large, bold numbers
on the outside of the box, and with the letters “WS” written before the number, for example: WS1234.
Parcels arriving without a WS number on the outside of the box will be refused. The customer pays for the
shipping to Warrantor. Warrantor pays for the shipping back to the customer within the continental United
States only. Customer is responsible for shipping charges on all other warranty claims.
Emotiva Audio Corporation
Attn: Repair Department
139 Southeast Parkway Court
Franklin,
TN
37064
Units will be refused by Emotiva for the following:
Product was sent without the WS#
Product was sent with inadequate packaging.
Product was damaged in transit.
Product was shipped collect for shipping charges.
