TROUBLESHOOTING USER GUIDE
I AM NOT SURE IF the watch IS ONLINE OR OFFLINE.
Things to Consider
Please review the following tips as they may help you resolve your issue:
1-
Do you see cellular signal (4G or 3G or 2G) on the watch?
If your watch is properly connected to cellular data, your watch home screen along the top will have
at least one bar signal in white and they will see either a 2G, 3G, or 4G stamp along the top as well. The
area in which you live determines the strength of the cellular data.
If you have your watch connected to your local (home/school) WiFi network with a connected SIM card
your watch home screen along the top will have at least one bar, you will see the WiFi icon bar signal in
white.
If the bar signal connection icon is in grey than you are not connected to WiFi or cellular data.
2-
Test to see if you can send/receive chat message
From the Mobile App, send a chat message to the watch and then check if the watch received that
message. Also try to send a chat message from the watch and check if you received it on the
Mobile App.
To Troubleshoot:
1-
Re-provision the EmojiKidz phone line (Contact Our Customer Service to process this step),
then customer will be advised to power cycle the device afterwards.
2-
Do you see cellular signal (4G or 3G or 2G) on the watch
3- Test to see if you can send/receive chat message
4- Make sure your Mobile App version is UpToDate (Go to the App >>
setting>> 5- On your watch, try to go to the watch setting menu >> Software
update
6-
from the Mobile App, go to the map and click on the reload/refresh location icon.