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©2020 EMist is a registered trademark of SanoTech 360 LLC.,
all rights reserved. EMist is a wholly owned subsidiary of SanoTech 360 LLC.
6. Troubleshooting, Support & Repair
The EM360™ is designed and manufactured to function without defects. The system will operate
normally with properly maintained batteries and without abuse to the connector or other system parts.
Indications & Remedies
PLEASE SEE BELOW FOR EASY INSTRUCTIONS FOR ADDRESSING ISSUES THAT MAY ARISE WHILE USING THE EM360™
GREEN LED NOT ILLUMINATING
RETURN TO NORMAL USE
YELLOW LED NOT ILLUMINATING
CALL TECH SUPPORT
RETURN TO NORMAL USE
NOZZLE CLOGGED
BATTERY NOT CHARGED
TANK NOT SEATED CORRECTLY
BATTERY IS MECHANICALLY
OBSTRUCTED
BATTERY LIFE
PUMP NOT WORKING
CALL TECH SUPPORT
BATTERY IS MECHANICALLY
OBSTRUCTED
LEAKING AT THE NOZZLE
BATTERY NOT INSTALLED CORRECTLY
RETURN TO NORMAL USE
VERIFY BATTERY CONNECTOR ISSUE
BY USING THE OPPOSING BATTERY
SLOT WITH A CHARGED BATTERY
BATTERY IS MECHANICALLY
OBSTRUCTED
BATTERY DOES NOT SLIDE EASILY
INTO THE SLOT (DO NOT TRY AND
SLAM THE BATTERY TO SEAT)
TANK EMPTY
VERIFY BATTERY CONNECTOR ISSUE
BY USING THE OPPOSING BATTERY
SLOT WITH A CHARGED BATTERY
BATTERY CONNECTOR NOT WORKING
CALL TECH SUPPORT
VERIFY BATTERY CONNECTOR ISSUE
BY USING THE OPPOSING BATTERY
SLOT WITH A CHARGED BATTERY
IMPROPER GROUNDING
RETURN TO NORMAL USE
VERIFY BATTERY CONNECTOR ISSUE
BY USING THE OPPOSING BATTERY
SLOT WITH A CHARGED BATTERY
TANK CONNECTOR BROKEN
VERIFY BATTERY CONNECTOR ISSUE
BY USING THE OPPOSING BATTERY
SLOT WITH A CHARGED BATTERY
NO POWER TO THE SYSTEM
(BATTERY)
SYSTEM OPERATES, BUT LED(S)
NOT ILLUMINATING
NO MIST/INADEQUATE MIST
Reason
Result
Issue
Troubleshooting
If your system fails to function, excluding obvious user damage, please contact EMist or your
authorized EMist distributor.
If an issue occurs that is not addressed in the troubleshooting methods, please contact a customer support
representative at: 888.534.7001 or visit Emist.com.
Support or Repair
Содержание EM360
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