36
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• EMFIT QS can’t find my wireless network during setup
EMFIT QS searches for open network when powered up in
AP mode (a
ft
er factory reset or taken first time out from
the sales Box). Make sure that wireless network is availa-
ble and it is not hidden. For connecting to hidden networks
please see chapter 8.2.4.
• EMFIT QS fails to connect to my wireless network (fail
sound a
ft
er connecting attempt)
EMFIT QS supports only Wi-Fi 802.11 b/g/n (2,4 Ghz only).
Wi-Fi channels 11-13 are not supported. Make sure your
router is not set to these channels and that speed is 2,4
Ghz. Refer to your router’s user manual for help.
Make sure you have typed the Wi-Fi password correctly.
If you can’t get it connected a
ft
er another attempt please
contact customer support.
• Do not use special characters like ´#! or others in the
name of your wireless network.
• Red light keeps blinking even though I have connect-
ed QS to my wireless network successfully (success
sound a
ft
er connecting attempt)
Red light should stop flashing completely within 2 minutes
a
ft
er successfully hooking EMFIT QS up to your Wi-Fi. This
means that EMFIT QS is communicating with Emfit cloud
server.
There is nothing that the user can do to speed up this pro-
cess. Occasionally red light may flash when the device is
being used. There may be a temporary error that prevents
the device from communicating with the cloud service.
You can leave it be even though the red light is flashing. If
red light does not stop flashing within 24 hours please con-
tact customer service.
• Red light is constantly on
There may be something wrong with your sensor. Please
contact customer support.
• My sleep period is too long
Too long sleep periods are usually caused by the device not
registering that you have le
ft
the bed. If you need to remove
power supply a
ft
er wake up please wait until green turns
from continuous on state to blinking. This happens usually
within 10 seconds a
ft
er getting up and means that the de-
vice has registered bed exit. Too long sleep periods can also
be edited manually at the user interface.
• My sleep period is not registered or data is missing
Usually sleep periods will be available within one hour a
ft
er
getting up from bed. Connection cutoffs (either with your
wireless network or at Emfit server) may however prolong
this time. If you continue having this issue please contact
customer support.
• My sleep data is inaccurate
Device may every now and then make false assumptions
about your sleep. For example device may interpret that
you were asleep while in reality you were awake but com-
pletely still. We are constantly working to improve our sleep
algorithms to make sleep detection as precise as possible.
Your EMFIT QS will always be automatically updated to the
newest possible firmware with newest improvements.
14. Troubleshooting
• Green light stays on even if I have le
ft
the bed or green
light keeps blinking when I’m on bed
If you have just recently taken the device into use please wait
for a couple of days. During the first days sensitivity adjust-
ments are being made and most likely problem settles on
its own over time. If you continue having this problem a
ft
er a
few days of use please contact customer support.
