22
8 and 16-PORT SECURE KVM USER MANUAL
Section 5 - Troubleshooting
Troubleshooting Guide
General
Problem:
As product powers-up all
channel-select LEDs are
turned
ON and then OFF. After that a specific, predefined LED
combination is turned ON. Product is inoperable.
Solution:
The product did not pass self-test procedure. Try to power
cycle product. If problem persists please contact your system
administrator or our technical support.
Problem:
No power - No video output, none of the front panel LEDs
are illuminating.
Solutions:
Check AC power cable connection to make sure product receives
power properly. Replace cable if needed. If problem persists,
contact your system administrator or our technical support.
Problem:
Product enclosure appears disrupted or all channel-select
LEDs flash continuously.
Solution:
The product may have been tampered with. Please
remove product from service immediately and contact Technical
Support.
Keyboard
Problem:
Mouse and keyboard are not working (two channels)
Solutions:
Check that computer USB and video cables are not crossed
i.e. computer #1 video is connected to channel #1 while USB
keyboard and mouse cables are connected to channel #2.
Important Security Note:
If you are aware of potential security vulnerability while installing or
operating this product, we encourage you to contact us immediately in
one of the following ways:
Web form:
http://www.emersonnetworkpower.com/en-
US/Support/Technical-Support/KVM/Pages/default.aspx
Email:
Tel: +1-888-793-8763
Important:
If the unit’s enclosure appears disrupted or if all LEDs flash
continuously, please remove product from service immediately and
contact Technical Support at
http://www.emersonnetworkpower.com/en-US/Support/Technical-
Support/KVM/Pages/default.aspx
Important:
This product is equipped with always-on active anti-
tampering system. Any attempt to open the product enclosure will
activate the anti-tamper triggers and render the unit inoperable and
warranty void.
